Hotels near AD Zona Leste - Congregação Intersul, Porto Alegre

We visited this same hotel last year and wrote a 5 star excellent review. Things changed and not for the better. Our week long stay was not entirely enjoyable. While the hotel retains some of the quality, the quality of service and room standards has gone down noticibly. Specifically, wait staff is not attentive as before and even during non peak dining hours, wait times for the first greeting and offer of a drink were long. The food was well done but taste varied between lunch and dinner, dinner being the better meal selecting the same dish. We asked 3 times for the room to be cleaned while we took a break from work. The room was not cleaned when we returned. After ordering room service, tray pick up took 3 hours. Then, when we called back to insist they remove the tray, the restaurant called our room within 5 minutes to find out where thier coffee and not milk thermos was and insisted on knowing exactly what was in the room still. We felt like inmates rather than guests. The room we were in for a week was nothing like the room on the same floor on our first trip. Cheap artificial wood TV shelves replace beautiful dressers and the room felt like a holiday inn rather than an elegant hotel like our last trip. The highlight of our stay was Rosemarie (we think) in housekeeping. She's a delight and obviously a remanent of the old days. Alberto and Taylor in the dining room were the only waiters who made us feel comfortable. One waitress moved around so quickly, we were holding our glasses to be sure they were not taken. Very nervous way of serving tables. Another waitress took so long to serve us with guests, I had to get up 3 times to find help. The bell captains were also excellent and helped greatly. (Maybe they should be put in charge of the front desk and dining room!) If you need to stay in Porto Alegre, you'll want to stay here but be prepared and if you stayed before as we did, prepare yourself for the changes in room quality and service level. Not sure what happened but it's not the same place anymore.

Good locatuon, friendly service, the rooms so so. I got two twins instead a king which is not good. The restaurant NOI is good as well, breakfast very good. Clean place. One thing I did not like was the elevator sound I felt very un segure. One negative thing is that the rooms dont have heater and outside was 9 celcius the other night and inside was really cool

New and comfortable, super functional hotel with some bathroom facilities...Parking with manufacturer and charged part (R$21,00 per day), tasty breakfast and variety but tb charged part (R$30, 00 per person). In my view, if you can add the costs of parking and breakfast can stay in a hotel well better with this value!! I didn't find a good cost x benefit! TB reception officials could be more sympathetic, Like the male dry staff!

Hotel location & surroundings: Conveniently located in Buchon. There are many shops around, and it is convenient to go to Uber. Check-in, out and response: The check-in time has passed but the room is not ready for you to wait. The staff wasn't very friendly after the late check-in. Friendly staff at check out. Respond differently depending on the hotel staff Room condition: Overall modern and pretty. Great bed with lots of extra futons. It was cold because the weather was winter, but the room was colder than I thought. Please note that there is a lot of mold in the bathroom. The shower is not working properly and water leaks to the side. Hot water comes out very well. Cleanliness outside the bathroom is not bad. Other facilities: Breakfast quality is good. Fruits and various bakeries are available. Good for a relaxing breakfast. There are plenty of places to sit and relax inside the hotel.

I had been hosting at Hotel Plaza São Rafael several times, and I like the hotel to the memory of his love and the city of Porto Alegre since I was a child. However, at this last occasion I found several indices of a reversal in the quality of the hosting, and the staff in general, very heartily and well trained, but some others, clearly without vocation for the hotel industry. In the last place I stayed in a very old room and needed a pension, the bathroom boxing, unexplainedly, was located at the highest point of the floor, causing water accumulation and extravagation outside the boxing at each bathroom. Very uncomfortable dressers. When you arrived at the hotel and until the next day, the card recording system for accessing apartments was not working, which required you to go to the reception every time you were absent to attend a staff member to accompany you until the The hotel was a very good hotel, and the hotel was a good hotel. The parking system is a separate chapter, the worst EPark service I had the unfortunate opportunity to meet all the world. Whenever you need to leave your car, you would have to wait 20 to 30 minutes at the hotel entrance, the impression is that they would pick up your car in another municipality. Dear service, charged in advance, extremely inefficient and uninquiet with its insatisfaction. Breakfast is good, but it can improve a lot and there is a shrinking and excessive surveillance of guests entering the room for breakfast, there is more than one approach on which number of your room, your name, who is the person who is with VC at the table and that while VC is drinking coffee. This time, the hosting has left much to desire. But to be fair, I emphasise the cordiality and professionalism of all staff at the reception centre, the very good bed and the cleaning of the very good environments.

I had to carry out some emergency procedures in Porto Alegre and I really am glad to have chosen this hotel to host me, because the rooms are very large, clean and with much privacy to rest, Something that is very appreciated for a person who usually travels quite. In addition, I must emphasize in particular the attention they have to the customer, because when I asked for information on how to get to certain places, they not only indicated me how to get safely, but also how to get fastest, Taking the time needed to make sure **** that I understand, I would like to emphasize in particular Sandro, who very kindly explained everything with detail. To conclude, I only have to recommend this place with confidence, whether for tourists who want to visit Porto Alegre, or for those who have to travel for work, because in one way or another, I know they will feel well-cared and secure.

It has many rooms with problems mainly in air conditioning, some do not work, others ping inside the room and others do not have control ...

Good accommodation, educated staff, excellent location.

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Breakfast coffee with the necessary fruit, bread, cake, coffee, milk, juices and yoghurt and all safety against contamination. Excellent cost x benefit ! The hotel is located in the heart of the city, close to the shopping area.