Top 5-Star Hotels in Porto Alegre

We visited this same hotel last year and wrote a 5 star excellent review. Things changed and not for the better. Our week long stay was not entirely enjoyable. While the hotel retains some of the quality, the quality of service and room standards has gone down noticibly. Specifically, wait staff is not attentive as before and even during non peak dining hours, wait times for the first greeting and offer of a drink were long. The food was well done but taste varied between lunch and dinner, dinner being the better meal selecting the same dish. We asked 3 times for the room to be cleaned while we took a break from work. The room was not cleaned when we returned. After ordering room service, tray pick up took 3 hours. Then, when we called back to insist they remove the tray, the restaurant called our room within 5 minutes to find out where thier coffee and not milk thermos was and insisted on knowing exactly what was in the room still. We felt like inmates rather than guests. The room we were in for a week was nothing like the room on the same floor on our first trip. Cheap artificial wood TV shelves replace beautiful dressers and the room felt like a holiday inn rather than an elegant hotel like our last trip. The highlight of our stay was Rosemarie (we think) in housekeeping. She's a delight and obviously a remanent of the old days. Alberto and Taylor in the dining room were the only waiters who made us feel comfortable. One waitress moved around so quickly, we were holding our glasses to be sure they were not taken. Very nervous way of serving tables. Another waitress took so long to serve us with guests, I had to get up 3 times to find help. The bell captains were also excellent and helped greatly. (Maybe they should be put in charge of the front desk and dining room!) If you need to stay in Porto Alegre, you'll want to stay here but be prepared and if you stayed before as we did, prepare yourself for the changes in room quality and service level. Not sure what happened but it's not the same place anymore.

It’s was my first time at this Sheraton and can says is the best hotel in town so far . Recommended for sure !

They were trying to charge for a second guest in the room with a double bed. How weird of them. How can they charge for a second guest in the room if there is no breakfast being served? They said that the reservation was made on a different platform and all that trying to get an excuse for overcharging us. The man at the front desk was pretty rude with us saying “would it be fair to pay double when you are single?” - and even completed “so why would you want us to charge the room for two for you online?” Very weird the attention was horrible… I do not recommend!!! They want to charge for everything separately, ok, good for them. But for the second guest in the room? Is it a HOSTEL then?! Good luck, I am not coming back!

I was not bad, just overpriced. Rooms were small like an IBIS, they did have a minibar in the room. Bathroom was bigger than an IBIS. Staff nice pleasant and efficient. Breakfast included was ok nothing to rave about. Bed was really high and too firm with sheets that did not fit the bed and crumpled under you as you slept. I only ate dinner here the lat night at the hotel. I waited 40+ minutes for a Mixto (hot ham & cheese sandwich) and french fries and the restaurant was mostly empty. Would I stay here again, probably not. Probably stay at the IBIS Styles on Plinio Milano Street. Better value and nearby restaurants and shops to the IBIS, while nothing much around the Laghetto but a supermarket.

The hotel is just opposite the Alegre Port bus stop. It is especially suitable for passengers in transit. It is known that there are no trains in Brazil. Long-distance buses are the main means of transportation from the state capital to the cities in various regions. There are some clocks in the lobby that look like some ages and look very good. The reception English at the front desk was not bad in Brazil, and the service was very warm. The room is neat and tidy. Breakfast is on the back of the three-way, more typical Brazilian breakfast.

Good locatuon, friendly service, the rooms so so. I got two twins instead a king which is not good. The restaurant NOI is good as well, breakfast very good. Clean place. One thing I did not like was the elevator sound I felt very un segure. One negative thing is that the rooms dont have heater and outside was 9 celcius the other night and inside was really cool

Good service, Boy of the night of the reception that made the check in, girl of the midday that made the checkout, Marc Julis of the restaurant and girl of the room decoration, educated and receptionists.. I will return for these services.. Great facilities..

We have two main Accor properties next to the Salgado Filho Airport, one Ibis and this Novotel. I am a frequent guest in both franchises, but for this time I chose Novotel to have a more refined experience. For my surprise, I had the feeling that I went to the wrong place and stayed at Ibis. This is not bad at all, since Ibis is a very honest chain, but I was a little disappointed. To start I used the paid self-parking, no vallet parking, which is good in pandemic times, but unusual in Novotel properties. Second, the design of the rooms (mine was a standard one) was quite the same of an Ibis one with slightly better furniture and materials inside. The restaurant at ground floor also seemed like one from Ibis in an open space. Breakfast was as expected. In summary, there is absolutely nothing wrong with this property, staff is friendly and room service works fine. Maybe my expectations were too high. Daily fare is around USD20 more than the Ibis located half mile from this Novotel, which seems fair.

All right.Excellent location, 24-hour manufacturer service, very complete breakfast, several options zero lactose and gluten-free.Restaurant with various dishes and price accordingly.A kids area missing, because it doesn't have. In general, we have a lot of clean and comfortable beds, we have already hosted several times and we will surely return.

I reserved the Piazza Navona because it has a covered and heated pool because my four-year-old daughter was a question. I reserved a room with a sofa bed that was almost impossible to use, with a good old, shaved and dirty coating, and the room with a carpet was impressed with dirt and there were (in addition to a lot of powder) birds peeling on the floor. The shower was excellent, the breakfast was another disappointment, nothing like other hotels in the same network I know, with few options and nothing tasty.