Turim Oporto Hotel

The most important thing about a tourist city is the hotel. Everything in Porto is delicious and fun. The good thing is that the hotel is so bad that it really affects your travel mood. The front desk staff made a face when the plane arrived at the hotel at 7 o'clock in the morning. The luggage was stored at the hotel and told that you can check in at 2 o'clock in the afternoon and send it to the hotel. Not only were the luggage not sent to the room at 2 o'clock, but we were told when we checked into the hotel that the room was not packed. When it was packed, we were told to wait in the lobby until 2:30 and no one informed us. At 2:50, we went to the front desk to ask before the room was arranged and we needed it again. After registering my passport for the second time, I just returned to the hotel in the evening and found that the bathroom was leaking. The bath water of the guests upstairs was not taken care of, and the guests were asked to exchange their own room cards. The guests changed rooms by themselves. All the cosmetics in the bathroom were soaked, and they also brought their own toiletries in the bathroom. All the supplies and clothes were soaked. There was no staff to deal with it during this period. I had to go to the front desk to exchange for the room card for the new room. The hotel compensation was only a breakfast coupon. When I checked out, I heard an apology saying that there were blood stains on the pillows in the room. The trash can was full of ants and there were ants. Walking around the hotel, I can only say that the hotel is just a show-off. The service staff has a bad attitude. Among them, a short-haired and fat man in a suit is the worst and has discriminatory tendencies.

Hotel cómodo y con buenas habitaciones y desayuno variado. La única recomendación es que mejoren el servicio de limpieza porque durante toda mi estancia tardaron muchísimo tiempo en hacerla y a regañadientes. Llevaba fuera desde las 7 de la mañana y a las 16 no estaba lista, se lo dije a la señora que andaba por ahí (y que llevaba por la planta desde que la vi por la mañana) y me dijo que entraba ahora y que viniera en 15 minutos… Hasta las 17 no estuvo hecha. Pero es un muy buen hotel para alojarte y lo volvería a escoger sin dudar pues está en el propio centro y está todo relativamente cerca. Como recomendación personal: Cenad algún día por el restaurante, te cobran lo mismo o menos que en restaurantes de la zona y la comida está maravillosa!

Hotel maravilhoso, muitíssimo confortável, café da manhã completo, excelente localização, funcionários muito prestativos e dispostos permanentemente em auxiliar e orientar o hóspede. Um especial agradecimento aos colaboradores da recepção Luís, Marisa e Raíza. Com certeza quando retornar a cidade do Porto ficarei hospedado lá.

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Me gustó el servicio del personal y sobretodo su atención.