BessaHotel Baixa Reviews

I cannot recommend this hotel! The staff is extremely rude (I have never encountered such behavior in a customer service situation). We had booked a room that was supposed to have a jacuzzi outside, but it turned out that our reservation did not include it, even though it was written in our reservation. The hotel gave all sorts of made-up reasons for this. In addition, the spa was closed, which was not announced in advance and the reason for this was not truthful. We had chosen the hotel for the spa and jacuzzi, so we were quite disappointed that these were not there. However, we got a room with a jacuzzi, but we should not have spent so much time and energy on this, because this was not the customer's fault. The behavior was also shocking in how things were handled and the employee was nasty throughout our vacation. We missed the apology, but the hotel manager also spoke condescendingly. In addition, the shower floor is extremely slippery, fortunately nothing serious happened. I cannot recommend this hotel, because it is not a very reliable hotel and the customer is not treated properly.

My one night stay at the BessaHotel in Porto was very pleasant. The room was stylish, clean and modern, providing a comfortable environment. The experience at the pool was positive, especially as it had been raining all day, despite the disorganization caused by the constant occupation of the sun loungers by other guests who left without collecting their towels and occupying them uselessly. The central location, close to the Bulhão Metro, facilitated access to various points in the city. Quick service and without much bureaucracy. Would go back!! :)