Porto

Hotels near Ribeira Square, Porto

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Best Hotels near Ribeira Square

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Hilton Porto Gaia
Hilton Porto GaiaHilton Porto Gaia
0.71km from Ribeira Square
Overlooking the rooftops of Porto, our hotel is in the historical center of Gaia. A short walk from the Douro River, we are within 15 minutes of WOW Porto – World of Wine, the Alfandega Congress Center, and Vila Nova de Gaia-Devesas train station. Our wellness center features a relaxing spa while our 2,000 sq. m. event space is ready to host any function.

GGuest User 2023.05.27
Great hotel. Has everything going for it. Breakfast good choice. Room good size . All amenities. House staff lovely and helpful. Restaurant excellent, worthwhile booking to ensure a seat. Spa and indoor pool very relaxing.
Outstanding
97 review
4.8/5
Price from
INR 11,566
per night
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Oca Ribeira do Porto Hotel
Oca Ribeira do Porto HotelOca Ribeira do Porto Hotel
0.01km from Ribeira Square
With a stay at Oca Ribeira do Porto Hotel, you'll be centrally located in Porto, steps from Ribeira Square and 5 minutes by foot from Porto Historic Center. This hotel is 0.3 mi (0.5 km) from Porto Cathedral and 0.3 mi (0.5 km) from Dom Luis I Bridge. Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a vending machine. Continental breakfasts are available daily from 7:30 AM to 11:30 AM for a fee. Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Make yourself at home in one of the 18 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers, designer toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.

JJINLONG 2019.05.29
The location is good, just beside the Libera Square next to the Douro River, drinking beer in the food stalls on the square, eating fried chicken wings, this feeling can not be described! The rooms are small but they are also available in Europe. What moved me was that I was going to the airport at 5:30 in the morning. The hotel not only called me a taxi, but also prepared two exquisite breakfasts for us! The city of Porto is not big, but there are many attractions worth visiting, especially the Lello Bookstore. If I go to Porto next time, I will stay at this hotel.
Excellent
67 review
4.4/5
Price from
INR 16,580
per night
Check Availability
Hotel Premium Porto Downtown
Hotel Premium Porto DowntownHotel Premium Porto Downtown
0.87km from Ribeira Square
Hotel Premium Porto Downtown provides flawless service and all the necessary facilities for visitors. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit.To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in. When arriving by car, take advantage of the hotel's convenient on-site parking facilities.To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. Start your day stress-free at Hotel Premium Porto Downtown as breakfast is made available for you on the premises. How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee.Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available.

YYoonJiMin 2024.02.08
When you come to Porto, be sure to book your accommodation here! The location is not bad and the cleanliness of the facility is very good! The guy who was so nice when I checked in spoke well and gave me a welcome drink? Same wine? I gave it to you and it was so delicious!! They didn't put up a room cleaning sign, so I just got a towel and tried to go back in, but they cleaned the room while we were out and eating! And they also brought me a towel... I'm sorry ㅠㅠ But I was so thankful that they treated me so kindly! I am happy that I had really good memories and a good accommodation during my second trip to Porto!! Highly recommended!! Other apps are a bit expensive, but Trip offers a discount, so I got it for 150,000 won for 2 nights!!
Excellent
76 review
4.5/5
Price from
INR 11,152
per night
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Oca Ribeira do Porto at
Oca Ribeira do Porto atOca Ribeira do Porto at
0.05km from Ribeira Square
With a stay at Oca Ribeira do Porto AT in Porto (Centro / Baixa), you'll be steps from Ribeira Square and 5 minutes by foot from Porto Historic Center. This apartment is 0.3 mi (0.5 km) from Porto Cathedral and 0.3 mi (0.6 km) from Dom Luis I Bridge. Buffet breakfasts are available daily from 7:30 AM to 11:30 AM for a fee. Featured amenities include a safe deposit box at the front desk and an elevator. Make yourself at home in one of the 17 air-conditioned rooms featuring kitchens. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as safes and desks.

DDandan 2023.09.14
This is a chain apartment hotel. Check-in is handled online via video. If the Chinese are not good at English, don’t choose this option. However, this is the hotel with the best value for money and the best location. The apartment room and bathroom are large enough, making it comfortable to live in.
Outstanding
101 review
4.6/5
Price from
INR 11,850
per night
Check Availability
B&B HOTEL Porto Gaia
B&B HOTEL Porto GaiaB&B HOTEL Porto Gaia
1.69km from Ribeira Square
With a stay at B&B HOTEL Porto Gaia in Vila Nova de Gaia (Mafamude), you'll be within a 5-minute drive of Duoro River and Dom Luis I Bridge. This hotel is 2.8 mi (4.6 km) from Ribeira Square and 3 mi (4.8 km) from Porto Historic Center. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 10:30 AM for a fee. Make yourself at home in one of the 210 guestrooms. Complimentary wireless internet access is available to keep you connected. Conveniences include phones and safes, and housekeeping is provided daily.
Excellent
5 review
4.4/5
Price from
INR 5,925
per night
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Stay Hotel Porto Centro Trindade
Stay Hotel Porto Centro TrindadeStay Hotel Porto Centro Trindade
1.5km from Ribeira Square
In the heart of Porto, Stay Hotel Porto Centro Trindade is within a 5-minute drive of Bolhao Market and Porto Cathedral. This hotel is 1.5 mi (2.4 km) from Clerigos Tower and 2.3 mi (3.6 km) from Museum of Port Wine. Enjoy the recreation opportunities such as bicycles to rent or make use of other amenities including complimentary wireless internet access. Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily for a fee. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Make yourself at home in one of the 73 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Lleahb19 2020.02.19
Having had to leave our previous 'hotel' as it was so horrendous we arrived here where we were greeted with very friendly staff and a warm lobby. They sorted us a room and must have given us a really nice room following our bad experience as we were on the 6th floor at the back with a lovely view of the city. The room itself was really quite large and the bed was extremely comfortable. We slept so well! There was a TV, free wifi, AC/heating and a really nice bathroom. The bar/room service menus were reasonably priced and the staff had great knowledge of the city. The hotel itself is about a 5/10 minute walk from the main station you arrive in to from the airport which was really handy for our early journey on our final day. Would stay here again if I went back to Porto!
Excellent
56 review
4.4/5
Price from
INR 8,243
per night
Check Availability
Porto Palácio Hotel by The Editory
Porto Palácio Hotel by The EditoryPorto Palácio Hotel by The Editory
2.99km from Ribeira Square
With a stay at Porto Palácio Hotel by The Editory in Porto (Boavista), you'll be within a 10-minute walk of Casa da Musica and Vila Nova de Gaia. This 5-star hotel is 2.4 mi (3.8 km) from Ribeira Square and 2.5 mi (4.1 km) from Porto Historic Center. Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 indoor swimming pools, a health club, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge). Grab a bite to eat at Auge Porto, a fine-dining restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Continental breakfasts are available daily from 7:30 AM to 10:30 AM for a fee. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. Self parking (subject to charges) is available onsite. Make yourself at home in one of the 251 guestrooms featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations with rainfall showerheads and designer toiletries. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.

GGuest User 2022.11.25
I arrived at the hotel on 20 November 2022 for a 5 night stay. The stay was business related and with so many hotels to choose from, I decided to go with the Porto Palacio. What an excellent choice! The hotel is absolutely brilliant - I cannot find a fault. Check-in was very smooth and on arrival to the room - wow - very modern, crisp clean sheets on the bed and a spacious room. In terms of food, the Breakfast experience was the best part of the stay for me. I have stayed in many hotels around the world - both on a personal basis and a business basis - I can honestly say that the breakfast staff at the Porto Palacio are the best I've ever come across. On arrival, I was seated quickly. On Day 1, the staff members memorised what I had that cannot be chosen by the buffet - for example, a tea and two plates (as I like two plates) - on Days 2 and for the rest of the trip, I didn't even need to ask. I was called by my Title and Surname on arrival. The whole experience was brilliant. I would like to mention a lady called Rosa and another lady (they both greet staff members at the door) - their hospitality skills are great and they are always smiling - nothing is too much for them. I didn't eat at the restaurant in the evening but had room service as personally, I like to relax after a day at the office. The food was of good quality and was tasty and piping hot. I used the gym during my stay - the gym is open to members of the public, therefore is not your usual hotel gym. It's huge - there are loads of machines and I was never waiting for someone to finish using something. Staff members are friendly. All in all - a brilliant stay and is a genuine 5 star hotel! I will return to the Porto Palacio both on a business basis and also on a personal basis - Porto looks like a great city! It's a shame that I didn't have time to look around as I had a busy schedule but I will certainly be back! Thank you!!
Very Good
58 review
4.2/5
Price from
INR 8,597
per night
Check Availability
Hotel Palanca
Hotel PalancaHotel Palanca
2.66km from Ribeira Square
With a stay at Hotel Palanca in Porto (Paranhos), you'll be within a 5-minute drive of Porto City Hall and Porto Cathedral. This hotel is 2.4 mi (3.9 km) from Porto Historic Center and 2.3 mi (3.7 km) from Ribeira Square. Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance. Take advantage of the hotel's room service. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 7:30 AM to 10:00 AM for a fee. Featured amenities include a 24-hour front desk, multilingual staff, and laundry facilities. Limited parking is available onsite. Make yourself at home in one of the 35 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with bathtubs or showers are provided. Conveniences include phones, and housekeeping is provided daily.

PPEDRO HERNANDEZ Perez 2022.10.21
Spacious room with large bathroom. The shower with improvable water pressure. Simple but correct installations. No frills breakfast. The location of the hotel is 20 minutes from the center on foot, and 5 minutes from the metro (Marqués Station). Several restaurants around.
Very Good
63 review
4.0/5
Price from
INR 4,825
per night
Check Availability
Portus Cale Hotel
Portus Cale HotelPortus Cale Hotel
2.83km from Ribeira Square
Located in Porto (Boavista), Portus Cale Hotel is within a 10-minute walk of Casa da Musica and Boavista Square. This 4-star hotel is 1.3 mi (2.2 km) from Crystal Palace Gardens and 1.8 mi (2.9 km) from Serralves Museum of Contemporary Art. Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and babysitting (surcharge). Satisfy your appetite at the hotel's coffee shop/cafe, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite. Make yourself at home in one of the 73 guestrooms featuring minibars and LED televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

GGuest User 2023.08.07
We really loved this hotel. The rooms and washrooms were spacious and well kept. The mini fridge was stocked and well priced. There is a mall in short walking distance and some great restaurants. We would have preferred to stay closer to the downtown area however the taxi ride was only 10 euro so it wasn’t too costly and the hotel really was beautiful.
Very Good
55 review
4.2/5
Price from
INR 7,474
per night
Check Availability
ABC Hotel Porto - Boavista
ABC Hotel Porto - BoavistaABC Hotel Porto - Boavista
2.54km from Ribeira Square
With a stay at ABC Hotel Porto - Boavista in Porto (União de Freguesias do Centro), you'll be within a 5-minute drive of Casa da Musica and Livraria Lello. This upscale hotel is 2 mi (3.2 km) from Porto City Hall and 2.1 mi (3.4 km) from Ribeira Square. Take in the views from a garden and make use of amenities such as complimentary wireless internet access and concierge services. Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite. Make yourself at home in one of the 52 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include phones, as well as safes and coffee/tea makers.

GGuest User 2023.04.15
Great location close to the Metro, although a bit noisy as there is construction outside and a barking next door. The rooms are tiny with minimal amenities. This is not a 4 star hotel as our package promised. Just a heads up, they charge you for extra coffee pods. Staff here is professional and very helpful-they wear many hats! They helped us book an amazing tour. Walking distance to shopping, an amazing indoor food court, and grocery stores. The breakfast room is very nice, and has good selections.
Excellent
59 review
4.3/5
Price from
INR 5,960
per night
Check Availability
See all Hotels near Ribeira Square

Top Pick Hotels

Check out these top-booked hotels from the past 30 days!
4.4/5
43 review
The Central House Porto Ribeira
Porto | 0.09KM from Ribeira Square
"Great location""Great stay!"
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4.3/5
110 review
Hotel Carris Porto Ribeira
Porto | 0.08KM from Ribeira Square
4.5/5
87 review
My Ribeira Guest House
Porto | 0.11KM from Ribeira Square
"Great stay!""Great location"
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4.7/5
106 review
Porto River Infante
Porto | 0.12KM from Ribeira Square
4.4/5
102 review
The Editory House Ribeira Porto Hotel
Porto | 0.11KM from Ribeira Square
4.3/5
86 review
Descobertas Boutique Hotel by Aspasios
Porto | 0.03KM from Ribeira Square
4.4/5
78 review
Porto River Hotel Apartamento
Porto | 0.05KM from Ribeira Square
4.3/5
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Pestana Vintage Porto Hotel & World Heritage Site
Porto | 0.02KM from Ribeira Square
4.7/5
95 review
Exmo Hotel by Olivia
Porto | 0.12KM from Ribeira Square
4.6/5
73 review
Apartamentos the Arc Carrís
Porto | 0.11KM from Ribeira Square

Latest Reviews for Porto hotels

Explore honest ratings and real traveler reviews to help you find the perfect stay.
4.7/5
Outstanding
GGuest UserStayed here for 7 nights and was in 3 different rooms. Good News: Staff is great, especially Joanna and Marina (?) at front desk, and Paulo (?) and other bellman Overall decor is dated and needs refurbishing. Comments re: rooms… Room 234: Larger and very quiet with robe/slippers. Headboard is torn. Bathroom door in the way of toilet & bidet; need to close door to access. … Rm 232: Corner Suite. Beautiful but TOO NOISY. Despite wearing earplugs, closing double-paned windows + lowering electronic blackout shades outside bedroom window, still had trouble sleeping due to street noise (trucks, motorcycles, etc). Noise through evening and early morning hours when bins picked up. Windows need another layer to soundproof… Room 411: New side of hotel, VERY small room; no slippers/robe offered, better layout of bathroom. No view but very quiet. Bad news: For the amount charged per room (almost €200/night or more) + standard hotel tries to maintain, complimentary coffee and water should be available every day of stay, not just day #1. Beautiful view and good food from rooftop bar but VERY SLOW service. Tips: Location is by river so about 1-2 miles from city center which is uphill from hotel. Other option is to use Uber. Tram stop and supermarket conveniently located within 1-2 blocks of hotel. Can take tram toward Dom Luis Bridge to check out restaurants with great river views: Bacalhau (very small and don’t take reservations) or Vinhas d’Alho restaurant next door, takes reservations and has more outdoor seats. Overall: Wonderful, helpful and accommodating staff in lovely location but you could find better value other places, like the many ”AL” accommodations (private apartments similar to Airbnb).
Vincci Porto
Vincci Porto
Porto
Price per night from: INR 10513
4.6/5
Outstanding
GGuest UserNo words.... Has been a trip INSIDE a subway construction area .... And I am not kidding unfortunately. I have reserved a single room kind bed. At beginning the reception assigned me one room at 4th floor exactly in front of jackhammer operators, which made the same noises as in war scenario with 2 beds. Then after my immediate big complain reception have assigned me another room, #209. Different scenario : that was in front of a concrete grinding crane arrives from 8pm in the morning until 10pm in the evening. at 7am the noises of the vehicles began with the relative movement alarm and in the evening after 10pm the workers who hammer gradually finished at 1am in the night. all i have timed videos to prove my experience. I asked several times to assign me a room ON OTHER SIDE (that are outside the ”war operation area”) but answer was always _ ”SORRY SIR, THE ROOM ON BACKSIDE ARE FULL AND WE DO NOT HAVE SPACE AVAILABLE” . Today at check out I have asked a discount, as feedback the receptionist charged me 20EUR more for 2 peer juices I have got from minibar...... I do not know how to describe this experience, I have been many times in Intercontinental and I have been always satisfied.... BESIDE THIS LAST TRIP THAT IS REALLY SOMETHING I WANT TO FORGET Travellers' take extreme care going there !! At least until the subway works under room balcony are finished !!! Can not upload pictures the website tell me ”unable to lad” but I can sent ll of them separately
InterContinental Hotels Porto - Palacio Das Cardosas
InterContinental Hotels Porto - Palacio Das Cardosas
Porto
Price per night from: INR 33325
4.6/5
Outstanding
GGuest UserWow- what a great location and eclectic hotel. Staff was very welcoming, happy, energetic and went out of their way to offer directions and recommendations to restaurants. Clean room, crisp sheets, well maintained. The hotel itself is right across the street from the Cathedral and is central to so many tourist sites, restaurants and shops. We truly enjoyed our stay here and highly recommend this hotel.
Se Catedral Hotel Porto, Tapestry Collection by Hilton
Se Catedral Hotel Porto, Tapestry Collection by Hilton
Porto
Price per night from: INR 15397
4.5/5
Excellent
VVoyager22474143875Recently stayed here as part of my husbands 70th birthday, hotel kindly upgraded us to a deluxe room and there was a small cake waiting for us which was a lovely touch. The room was really lovely, only downside is that they only give you 1 free bottle of water per visit and only few pods for coffee machine which given it was a deluxe room a bit poor. However, apart from this small glitch, everything else we could not fault at the hotel. Bed was very comfortable, reception staff were very helpful in advising us on on areas to visit. Lovely continental breakfast and cooked one but not to order so on hot plates instead, local restaurants nearby which I would recomend are Solar Moinho de Vento & Meia Nau, which are both 5 mins walk away.
Chic & Basic Gravity
Chic & Basic Gravity
Porto
Price per night from: INR 13671
4.4/5
Excellent
LLululove.icecreamNew hostel w perfect position. It’s placed in the central so u don’t need to buy ticket for public transport. U can walk from the hostel to many places to visit They also nice and support if u need any help I will come back here if I go to Porto again. XD
Rosalma Hostel
Rosalma Hostel
Porto
Price per night from: INR 1336
4.4/5
Excellent
GGuest UserHemos pasado cuatro días inolvidables en una ciudad maravillosa. Elegí este hotel por las opiniones tan positivas que tenía y la verdad es que ha sido todo un acierto. La ubicación ( muy cerca a pie pero alejados del bullicio) y sobre todo las instalaciones ( un hotel creado con muy buen gusto) y el trato del personal hacen la estancia inmejorable. Gracias.Volveremos.
The Editory Garden Baixa Hotel
The Editory Garden Baixa Hotel
Porto
Price per night from: INR 9934
4.4/5
Excellent
XXIAOYUANWhat a royal style! I really like the interior design and the elevator is so interesting! Great location, walking distance to main attractions. Breakfast is good too! There is a complimentary tasting of Porto grape liqueur at the front desk and a lounge with coffee and other refreshments.
4.2/5
Very Good
GGuest UserParfait! Nous avons passé 3 nuits dans cet hôtel, tout était très bien. La gentillesse de l'accueil à notre arrivée, la personne se plie en 4 pour nous faire comprendre tout, est réellement à notre écoute et veut nous aider. La réception ne se trouve pas au même endroit, à quelques rues seulement. Arrivé à l'appartement, un digicode nous permet de rentrer dans l'immeuble, puis une fois à l'intérieur, une boîte à clefs avec un autre code permet de récupérer les clefs du logement. L'appartement était parfait. Propre, agréable, joli, j'ai beaucoup aimé les boiseries. Une partie nuit, une partie jour avec salon salle à manger TV et cuisinette avec micro-onde, bouilloire, cafetière Krups à dosettes. Des couverts et de quoi manger y figurent également, ainsi qu'un mini réfrigérateur. Salle de bain avec grande douche et meuble où déposer ses affaires, WC séparés avec fenêtre. Énorme baie vitrée. Chambre avec placard suffisamment grand. Parquet partout. Le ménage a été très bien fait, je dirais même parfait par rapport à certains lieux parfois même 3 ou 4 étoiles visites parfois !les petites attentions de la femme de ménage à nous plier les serviettes joliment étaient très agréables. Dès que vous avez besoin de qqch, vous demandez et ils y répondent immédiatement. Le petit déjeuner, lorsque vous l'avez demandée, est déposé devant votre porte de chambre le matin de bonne heure, et se compose de tout le nécessaire ( jus d'orange, fruits, sachet de thé ou dosette de chocolat ou de café), croissant ou petit gâteau, 2 petits pains, confiture, beurre, sucre, yaourt, petite brique de lait. Nous avons passé un séjour plus qu'agréable à l'intérieur de cet appartement. Le seul moins pourrait être la climatisation qui faisait office de chauffage également donc, à l'époque de notre visite, qui chauffe bien la chambre mais a du mal à chauffer l'autre pièce de par la disposition de l'appartement, mais cela ne nous a paS gêné plus que ça et n'entâche en rien notre expériences ultra positive dans cet apparthotel. Nous les remercions vivement.
Aparthotel Oporto Sol
Aparthotel Oporto Sol
Porto
Price per night from: INR 0
4.2/5
Very Good
GGuest UserI have stayed in this hotel recently for weeks on end, so I think I can write with some authority about what kind of hotel it is and what can go wrong from the customer's point of view. Perhaps the biggest issue is noise. There appears to be little soundproofing between the rooms, and it is clearly unfit for purpose. Worse still is how the noise can sometimes be dealt with. On a recent visit I had a very unpleasant experience on my first night back to the hotel. At 1am, there was a lot of noise from the room of one of my neighbours. I called reception and spoke with Claudio, the person in charge. I explained the situation and asked to change to another room. Claudio sounded sceptical and said he was going to check the room from where I said the noise seemed to be coming. I told him that I was hearing noise not from the corridor but from my room, and predicted that he might not necessarily hear anything from the corridor. He phoned me back and said: ”the weirdest thing is that I heard no noise”. I told him it wasn’t at all “weird” and reminded him of what I had said. He suggested that I move to the room next door - the other side of the room from where the noise was coming. I told him I wanted to move away from, not stay beside, the noisy room. Soon after I moved to the new room, a couple entered a neighbouring room and started to shout and argue. I spoke to Claudio again. He sounded even more impatient now, and again expressed doubt that there was any noise occurring. He told me that I could move to yet another room - but warned me: ”you will still have neighbours no matter where you go.” It was now after 2am, and I was exhausted. Claudio's badge was not visible as he walked in front of me, and so I asked him what his name was. He turned around and said ”Claudio” and then pointed to his badge and said, sarcastically, ”you can see it on my badge.” I asked him not to patronise me, that I was not stupid, and also that I did not have to be reminded that there are always neighbours in a hotel. I reminded him that, as a frequent visitor to Eurostars hotels (I had spent almost 4 of the previous 12 months living in them in and around Porto) that I had never encountered such unprofessional, patronising, rude and arrogant behaviour from a Eurostars employee or one from any other hotel. Eurostars later asked me to give an account of my stay there. I told them about the above experience. I did not receive any response from them. However, when I spoke about the incident to the manager, Marco, he told me he was aware of my complaint. His position about it was strangely ambivalent. After apologising, he qualified the apology with: “I would ask you to look at it from our point of view.” His point that we all have bad nights. True enough, but there are limits to what a customer should be expected to tolerate. Another night, after 1am, when I asked to change room again due to noise next door, another person in charge, Ruben, curtly told me I could on
Eurostars Heroismo
Eurostars Heroismo
Bonfim
Price per night from: INR 8325
4.2/5
Very Good
GGuest UserWhen we arrived we did the paperwork and payment quickly, then we saw the room, we stayed in a room with bunk beds, a double bed, very decent and clean. Since we were going to do tourism, we asked at the hostel itself for places to see, they very kindly told us where we could go and gave us a map. That night we also asked where we could go out for drinks and were told several options. We didn't get to eat anything there, but everything looked very good. 100% recommended
Supernova - Hostel & Café
Supernova - Hostel & Café
Porto
Price per night from: INR 1537

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Can I cancel or change my hotel bookings on Trip.com?

It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.

How do I contact Trip.com customer support?

You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.