Guest User
March 12, 2024
I stayed from 8 March to 10 March 2024... terrible experience... upon arrival we were greeted in a harsh and unfriendly manner. We go up to the room and next to the bed we find some underwear from the previous customer, having reported this to the reception, a gentleman tells us to take action immediately, we go down to the spa and despite three signs indicating the temperature is 30/35/30 degrees, we find cold water, we ask the pool workers who check and measure the temperature at 21 degrees, in a rude manner a lifeguard with long hair in a ponytail replies that it's fine as the water is hot... I speak to the spa receptionist and he tells me... I didn't know anything. ..the same hotel reception didn't know anything....the bar closed at 7.00pm because it doesn't work much..I go back to the room with dirty linen still there..on the other hand THEY THROW AWAY MY UNDERWEAR...which can no longer be found. ..a waitress comes up, I don't speak Italian..I ask for the Director, I don't know if there is morals. 2 days nothing...I ask to change dinner for lunch, yes in another hotel with a supplement..I give up everything...it's a shame I paid my bill without any problem..BUT I WILL NEVER GO BACK THERE AGAIN..ADIOS
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