Hotels near New Look, Portsmouth

Amazing position, great location. Maria, on reception was a 'star' -what a welcome. Friendly and professional. Treat two pots of ice cream, added bonus. A room off the dining area, first on the right, no miles of walking, excellent. Clean and comfortable, as the bathroom, lovely and clean. Breakfast the usual, seriously manic. Extremely busy, buffet, just warm food, lots of choice, wonderful hash browns. No prisoners taken, still enjoyable. Tables cleaned in between guests, well done. Only down side 'He' has now become a registered disabled, no parking available in the small parking area located on site which was annoying. We parked in the underground Gunwharf car park, the charge was reimbursed which was fine, however, it was an issue for him getting to and from the hotel. Did not spoil our stay, loved it, hopefully will stay again.

Arrived at this lovely venue to celebrate our Ruby Wedding Anniversary only to find that the 3rd party booking company that we used & paid had not advised us that the Hotel was fully booked. Fortunately the Staff at the resort on reception Adam & his female colleague sorry I did not take her name bent over backwards to try & find a room which they eventually managed with a lot of effort. The hotel was exceptionally busy due to a Wedding & a private party staying over. I was very stressed & upset as this was a special day for us but they made every effort with calmness & professionalism to resolve this problem that was NOT down to the hotel. Room & stay was great. I highly recommend this hotel & the staff not only on reception but throughout the whole hotel during our stay.

We stayed here for two nights to visit the historic dockyard before moving onto the Isle if Wight, we booked it through Booking dot com. We had a luxury room on the ground floor which had just been finished. First I'd like to mention the staff and service; from checking in to checking out the staff we interacted with were polite, very helpful and friendly, nothing seemed to be too much trouble. Breakfast service was good with a wide selection to choose form, hot food is cooked to order so not particularly quick when busy but still far superior to a buffet style. Our room, Gracious, is on the ground floor at the front of the property, our initial concerns about road noise and being next to the hotel entrance were happily unfounded. The ensuite bathroom is huge, with a spa bath at one end and a double shower enclosure at the other. The bed is large, probably super king-size?, and comfortable, there is a small dressing table and wardrobe and a soft chair. Everything was spotlessly clean. We had no complaints at all but there a few things that management may want to consider going forward; there is a large flat screen smart tv mounted on the wall above the dressing table which makes it difficult to watch from the bed being at 90° to the wall. There was an issue getting a reliable service on the TV which staff tried to resolve during our stay; there was also an intermittent issue with the WiFi dropping in and out. We found the shower water pressure on the low side but forgot to mention this before we left. Location is good, 5 minute walk to the nearest restaraunts on Albert Road or a 10 minute bus ride into Portsmouths Gunwharf Quay, the bus stops right outside the hotel. We would definitely stay again

I booked this from other recommendations - and can agree its a really lovely hotel. I booked it to go and see my son who is Portsmouth Uni. It was his birthday, so I organised for us to have the Sunday and Sunday evening. Its part of a group of hotels in a small radius of each other. Parking was ok, as I managed to get a spot in their car park. Room was great - very spacious. Very clean and bed very comfortable. No noise at all from the road or other residents. We had a great evening at the local gastro pub (Florence Arms) - definitely go there. I needed to work on the Monday - and they allowed me to use the dining room at no expense... that is true customer service and that personal touch... well done! Highly recommended...

The word “quality” applies to the whole experience. We stayed in Room 2 in Somerset House. It was a lovely, large, tastefully decorated room and we were lucky enough to get an off road parking space next to it. The food was excellent, both the breakfast (I particularly liked the Avocado Smash), and Dinner, which we were lucky enough to be able to have outside in the garden. My only suggestion would be to make the offering easier to understand on the website. There are several different buildings/rooms to choose from, mostly called Florence something or other, and it took a long phone call with the excellent Ellie, to work out what was best for me. Without her friendly and knowledgable help I couldn’t have done that. The irony is that after I’d booked I received an email giving me lots of useful information, including a site map, that would have been very useful when booking.

Very conveniently positioned, a short walk away from the beach and the esplanade, but better value than the hotels on the seafront. Checking in was a quick and simple process, and the room was pleasant and clean, however, the decoration does require some TLC, including a paper sign that was torn and half off the wall where it was originally attached. A minor issue, but replacing it would take minutes, and it would immediately give a better first impression. The sink was in the room (not in the bathroom) but it was making the best use of the space available, Breakfast was fresh and served quickly, with unlimited self-service cereal, juice, and tea/coffee available. I would not hesitate in staying here again.

We stayed here for a few days on our first visit to the isle of wight with our two dogs. The hotel was just what we wanted in a great location in Newport. The staff were excellent particularly Chrissy, Doreen, kerry Lily and Sophie. They made us very welcome and even allowed to dogs into the restaurant. We had breakfast every day and dinner most days and all was very good. Would happily stay there again.