Courtyard Hotels in Poughkeepsie

New decoration, convenient surrounding facilities, great service! Especially the young male manager at the front desk 👍

The Holiday Inn Express at 2750 South Road in Poughkeepsie, New York has got to be an example of one of the worst properties in existence with the Holiday Inn name. My booking was for a four-night stay. When my wife and I arrived, we found the by a parking lot uneven and full of potholes. When I checked in there were no luggage carts to be found. The desk clerk was very nice and offered to search the hotel for a luggage cart. The design of the bathroom was horrible, the room was large but had a small single sink vanity that left no room for guest toiletries. The mirror behind the vanity had a bright light on each side that ran the full length of the mirror. The glare was so bad I could not see my face well enough to shave. The next day we were away from the property the entire day and upon returning we found that no service whatsoever had been performed. Very prominently in our room was a card displaying how the hotel would strive to perform all the functions such as trash disposal, refreshing towels and washcloths, making the bed, and generally performing all the duties a good hotel would do. None of these things were done. We complained to the front desk clerk, and she gave us some towels and washcloths. There was an apology but no offer of compensation. The charges for Saturday and Sunday were astronomical, especially for a property with no functioning pool. When I checked out, there was still no offer of compensation. I complained and was offered about $100 reduction and 500 points. My charges just for June 16th and June 17th were $650.67. I thought that offer was an insult. I complained to the clerk, and she responded that the hotel manager would get back to me in a few days. He did not, and about a week later I called him to complain. He became somewhat irritated and proceeded to tell me “how the hotel business ran”, and he was not going to do anything for me. I proceeded to tell him the clerk had already offered a pittance. He offered to return $112.13. Had this been a Marriott or Hilton property I know the manager would have totally comped the room for that night. The reason I know this is because other hotels that I have been to have gone out of their way to please their guests in this fashion.

My son and I stayed one night in a one bedroom suite while in town to tour Vassar. The hotel’s location and nearby amenities (we walked to a very decent sushi dinner) was great. Other than that, the hotel was really loud - lots of screaming in the hallways until late at night, the people staying in the room on the other side of my head had their alarm going at 6 am for almost an hour and it might as well have been in my room. Walls don’t appear to have any sound mitigation at all. The sofa bed (where my son slept) was too uncomfortable as a bed (and the thin mattress was stained/dirty with no mattress cover) so he re-folded it into a couch. Needless to say we didn’t get much sleep. Wish I had better things to say. It’s also awkward to have to go through the bedroom to get to the one bathroom. We’ve stayed at many Residence Inns and not had this experience.

Hotel is very new