Hotels near Bernardo Winery, Poway

My wife and I came here again for an overnight getaway from the kids and had a wonderful time! When we checked in our room wasn't ready (in their defense we checked in at 9:30am as we were playing golf that morning). Shortly after noon I got a text letting me know that our room was ready so after our round of golf I got our keys from the front desk and checked into our room in the Green building which has a nice view of the golf course. The room was clean, cool and quiet. Being on the top floor the room has vaulted ceilings which is really nice. Outside of the room, the grounds are spectacular and very well taken care of. You feel a sense of relief and calm walking through the property as they have fountains scattered throughout. After our round of golf my wife accidentally dropped her wallet/clutch somewhere on the walkway. We filled out a form at the front desk and about an hour later got a call that someone from housekeeping found it and turned it in!!! What a relief! Everything was in the wallet, it is so good to know that there are still honest people in the world, thank you to whoever found it!!! Also, a special shout out to Ampy at the front desk who always greats you with a world class smile and a positive attitude to match. She is an absolute gem of a person. We are already looking at dates for our next visit to the Rancho Bernardo Inn.

My mom is allergic to feathers so I asked if we could swap out the feather pillows for hypo-allergenic pillows. We gave the housekeeping attendant the two feather pillows and he returned with one pillow, telling us that the Hilton didn’t have any more non-feather pillows. I suggested, since it was only 4pm on Wednesday, that he exchange the feather pillows with the pillows in an empty guest room, which he did. Mom was cold and when I looked in the closet for an extra blanket, there was none. The housekeeping attendant brought us what had to be the filler from a duvet or, I’m not really sure where it had come from. One edge was roughly cut, like with a scissors completely across the entire “blanket”. The “blanket” was like old foam and was sticking to itself and was disintegrating. We had asked for a balcony so we’d be able sit outside and enjoy room service overlooking the pool. The balcony on our room was barely big enough for a chair pushed in sideways with not even room for a tiny table. Also, the restaurant was closed (they said they haven’t been able to find a chef.) The buffet “breakfast” was only open until 9:30am and as we were on vacation, mom didn’t want to wake up early to rush down to eat, but I went anyway. The scrambled eggs were cold and overcooked. The waffle maker was broken. The bacon was old, cold and too burnt to eat. The server, when he saw that I had left most of my food, gave me a discount (I hadn’t asked for one, so that was very kind). And the final insult was that, even with mom’s handicapped sticker, I had to drop her off in her wheelchair at the hotel entrance, then find my own parking (in a huge open public parking lot) for which I was charged $15 per day!!!

Breakfast is a simple bread, sausage, egg and coffee, you can make your own muffins, similar to the motel. However, the point is that you can cook for yourself and have everything you need. It is also owned by Intercontinental. Good service

Was pleasantly surprised by the facility, was clean and neat. Didn't know that I would have a microwave and refrigerator, let alone an iron and ironing board. The staff was very pleasant and helpful. Liquor store and gas station convenient store in walking distance. Right next door is the Burger Construction Company, a must stop visit. The food is very good and the service was excellent.

I was there for our girls long weekend get away.. the rooms were so nice and clean they allowed three people in room also property was very safe for my girls..breakfast hot and realy delicious... Thanks team for your service 😊

The surrounding environment was quiet and nice. After all, the bed feels good. The service was fine. I would like to use this next time.

The assistant manager at the hotel ”brandy” is a nasty, condescending, miserable little person, her customer service skills would be much better suited for the dmv. When adding a night to my reservation she was very rude and unwelcoming. Absolutely no upgrades available for ihg platinum members not even a shred of kindness or decency. When I told her she was making valued hotel guests feel unwelcome she had no reply. The gm tried to apologize later but she really needs to evaluate her employees better. I can't believe someone that rude could be promoted when she really should be fired. Out of hundreds and hotels visited around the world (including former soviet and third world countried with little to no customer service training) she is probably the worst person I have ever encountered. Besides that there was loud construction going on and the place was very overpriced especially considering the location.

I'm the kinda person that is huge on communication and fairness. I think her name is Brianna at the front desk....”wow” extremely nice and accommodating to us. And to be honest the entire front desk receptionists are very good at what they do. I will return.

Great Service…thanks!!