Explore538833
May 8, 2024
The hotel is acceptable but the manager is completely incompetent who even insulted me. I went down to breakfast but first I had to go to the car, I asked the reception where breakfast was and I told them this point, that I had to go to the car first, they didn't tell me that breakfast was about to end. When I went to have breakfast they helped me but when I asked for things to be replaced they informed me that it was after hours. I told them that I had been at the reception half an hour ago and that they could have informed me, the manager came and right off the bat he called me a liar because half an hour ago he was there. I told him that "half an hour" was a way of speaking, that it could be 15 minutes... but it seemed incredible to me that he insulted me right off the bat. Very unpleasant. But you only have to see him to understand that he is not fit for the position, all he does is walk around with an air of superiority. I won't return because I won't see his face again, there are many hotels in Pozuelo and at a better price
Original TextTranslation provided by Google