NH Collection Carlo IV

NH Collection Carlo IV Reviews

NH Collection Carlo IV

Senovážné nám. 13/991, 110 00 Nové Město, Prague 1, Prague, 11000, Czech RepublicView Hotel Details
NH Collection Carlo IV
NH Collection Carlo IVNH Collection Carlo IVNH Collection Carlo IV
Check available rooms for your travel dates
We Price Match
1 night

NH Collection Carlo IV Guest Reviews

4.3/5
Very Good
115 review
Verified reviews
Location4.3
Amenities4.2
Service4.4
Cleanliness4.4
Filter by:
Sort by:
All reviews(115)
Positive reviews(15)
Reviews with photos/video(6)
Awesome stay(8)
Delicious breakfast(8)
Guest User
Superior Double Room
Stayed in Mar 2024
Couples
2 review
4.7/5
Amazing
Posted on Mar 27, 2024
Whole experience is great . Such great team of staffs. Everyone is helpful and friendly. Even the house keeping team . Great hospatily .
Response from Property: Dear Valued Guest, Thank you for your lovely review. We are happy to know you enjoyed your stay with us and thank you for mentioning our team members. I will share your comments to motivate all the team to continue in the excellent service. We hope to welcome you back soon whenever your travel needs bring you back to Prague.Kind regards,Anna TrehubovaGuest Relations
Andrea
Superior Double Room
Stayed in Jun 2023
Couples
4 review
5.0/5
Outstanding
Posted on Jun 9, 2023
Lovely Building, Great Location. Small rooms very nice breakfast
Guest User
Superior Double Room
Stayed in Oct 2021
Couples
26 review
3.0/5
Posted on Oct 18, 2021
Service is ok but not outstanding. The rooms are pretty small for the money. The photos do not reveal that from the pavement you have to climb up many stairs to reach the ground floor. Nice pool however.
Guest User
Deluxe Double
Stayed in Mar 2024
Travel with friends
12 review
3.2/5
Posted on Apr 25, 2024
The room type sold by Ctrip is really small, the window faces the wall, and it feels like the worst room in the hotel. But the price is not cheap, I suggest you check the hotel's official website; except for the nice lobby, the room is really old and small (maybe the room type is too bad) p.s. Ctrip also made a mistake in the room type I booked, this connection is really bad, and I stayed for a day before they had a vacant room to change (but there is almost no difference between the double room and the double room, the beds in the double room are put together)
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for taking the time to review your recent stay with us. I am sorry that we did not meet your expectations regarding the room. As I do not see any records in the system, I am not sure if you shared your concern while you were in-house. Our guest's satisfaction is our top priority and we always try to provide better options for our guests that will meet expectations. I hope you will choose us again when in Prague, and please do not hesitate to contact us before your next visit; we will update your room preference accordingly.Kind regards,Anna TrehubovaGuest Relations
Guest User
Superior Double Room
Stayed in Sep 2023
Family
7 review
5.0/5
Outstanding
Posted on Nov 7, 2023
As a high-end brand in the NH Group, it did not disappoint. The hotel is magnificent, and the concierge at the door will take the initiative to help carry luggage. The room was large and we were upgraded to a 3-person room. The breakfast is rich, with a buffet area and hot food made to order. There were also live songs played at the same time.
Original TextTranslated by Google
6/8
Response from Property: Dear Valued Guest,Thank you for your lovely review. We are delighted you enjoyed your stay with us. It will be always a pleasure to welcome you back whenever your travel needs bring you back to Prague.Kind regards,Anna TrehubovaGuest Relations
Guest User
Deluxe Double
Stayed in Aug 2023
Family
11 review
5.0/5
Outstanding
Posted on Aug 13, 2023
The location of the hotel is very good, within walking distance to the train station, bus station, and old town! The hotel's breakfast is also very good, 🈶️ Freshly made breakfast, champagne, beautiful dining environment, live music, beautiful heated swimming pool, good bedding, and a 2-meter bed that sleeps very comfortably; the only downside is that the room is a bit small
Original TextTranslated by Google
Minnie110748
Premium XL Double
Stayed in Feb 2024
Couples
5 review
5.0/5
Outstanding
Posted on Feb 16, 2024
The hotel is in a very good location, close to the train station and close to tourist attractions. The hall is magnificent and decorated with various plants, which is pleasing to the eye! The service gives guests a feeling of being at home, helping with luggage, opening doors, arranging taxis, etc. They are courteous and courteous! The breakfast menu is good and varied, and there is live music at 8:30, which is very comfortable!!
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank your for your lovely review. Our central location is definitely an advantage for us, as we are located within walking distance to every "must-see" place in Prague. I am happy to know that we were able to exceed your expectations. The staff put forth great effort to provide an experience that is both unique and memorable. It is feedback such as yours that motivate our staff to continuously strive for service excellence.It was wonderful having you an we hope to welcome you back soon.Kind regards,Anna TrehubovaGuest Relations
Anonymous User
Superior Double Room
Stayed in Jul 2023
Family
12 review
4.0/5
Very Good
Posted on Jul 12, 2023
The overall hotel facilities are complete. There are swimming pools and sauna rooms for guests to use for free, but the rooms are slightly smaller. It is only a few minutes away from the Central Railway Station, which is very convenient. Less than 10 minutes away from the old town.
Original TextTranslated by Google
Luwangke-LUKE
Superior Double Room
Stayed in Nov 2023
Solo travelers
1 review
3.2/5
Posted on Dec 1, 2023
A very unique local hotel The harp playing at breakfast was particularly enjoyable There are many areas that need to be improved in details. A lot of equipment is broken lack of maintenance The bath water is very yellow The service was excellent very unique
Original TextTranslated by Google
Response from Property: Dear Luke,Thank you for your feedback! Please accept our apologies for the maintenance inconvenience during your stay with us. We hope you will give us another chance to welcome you back and we can provide you with a 5-star service.Kind regards,Anna TrehubovaGuest Relations
Guest User
Deluxe Double
Stayed in Sep 2023
Family
53 review
5.0/5
Outstanding
Posted on Sep 22, 2023
The hotel is clean, tidy and comfortable. The only drawback is that the view is not very good. Prague attractions are relatively close and the breakfast is super rich.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for taking the time to review your stay with us. As we are located in the city center not all of our rooms are with a view. Please do not hesitate to contact us before your next stay so we can provide you with a room with a city view.Kind regards,Anna TrehubovaGuest Relations
Guest User
Premium Room
Stayed in Jan 2023
Family
1 review
4.7/5
Amazing
Posted on Feb 10, 2023
The location is good, self-service choices in the morning are also available, the facilities are not much different from the four-star hotels, the sanitation is better than the four-star hotels, and the hotel's restaurants are less open to the public than some other hotels. However, the price booked by Ctrip is much more expensive than that booked directly at the hotel. Fortunately, when I booked, I wanted to see how the location was. I only booked for one day and asked about the price. The remaining days are directly renewed at the hotel. Not only does it include a buffet breakfast, but it is also cheap. several hundred.
Original TextTranslated by Google
Guest User
Superior Double Room
Stayed in Dec 2022
Couples
1 review
4.5/5
Great
Posted on Jan 3, 2023
Excellent hotel. Very polite and helpful staff. Very good breakfast. Pool leaves something to be desired in temperature, not too hot. Otherwise, fantastic hotel.
Original TextTranslated by Google
Guest User
Superior Double Room
Stayed in Oct 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Dec 3, 2023
Not bad, I like it very much
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. We hope to see you back soon!Kind regards,Anna TrehubovaGuest Relations