Guest User
December 14, 2023
The room itself was quite nice, it was large and had a kitchen, and the location was great, just a 15-minute walk to Charles Bridge. But the check-in experience was a disaster. First of all, the hotel is located upstairs in a street shopping mall. There is no signage on the facade, making it difficult to find. Second, after Ctrip made the reservation, I couldn't receive the email from the hotel and didn't know the check-in password. If you don't have a local phone number or what's up, you can't contact the hotel and you can't check in. You can only communicate through Ctrip, which is inefficient and you'll wait in vain. Hours. We stayed for two days in a row and there was no cleaning in between.
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