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Went back this hotel after a break of a few years for a tribute night with family. The rooms were quite decent on the top floor but the service was absolutely shocking in every aspect of the hotel. I don’t think we would return to this hotel I’ll explain….. On arrival we dropped out bags in the room and went downstairs to the bar for a few drinks - every single draft beer/lager was off and only bottles were being sold. This was really dissapointing there was no explanation from the bar staff who all appeared very miserable. Next we went downstairs to the party room and waited in the foyer with others and the beers were all off again on this separate bar too. Then I ordered some drinks and was told “we are only taking cash”. I asked why and the bar man said the card machine had broke. I explained I had no cash on me to which he replied I would have to get drinks upstairs! This wouldn’t be that bad but it was up 3 flights of stairs and a real inconvenience for the whole night having to go upstairs to pay for bottled drinks. Anyway after waiting for a minute a few people began to complain and a young man with blonde hair came behind the bar and I’m not joking shouted at everyone waiting “the card machine is off if you want a drink go upstairs” very rudely. One woman asked to speak to the manager and he actually shouted “I am the manager” very rudely - no apology or help or anything. It occurred to me after that they could have just charged the room or charged the table but nothing was offered or any help given he was clearly under pressure and his customer service was absolutely shocking everyone was gobsmacked! So the night went on and the disco finished at 1 am I think but bizarrely the bar in the hotel shut an hour earlier so we couldn’t have any drinks for the last couple of hours as the card machine was off all night ! You couldn’t make it up…. The disco was good fun, meal nice but then a gain in the morning the service let it down. Went down to breakfast and was told our room hadn’t paid for breakfast - we stood at the entrance whilst the woman greeting us walked off for about 10 minutes came back and just said “follow me”…. No apology, explanation or anything and yes we got breakfast which was actually not bad. The service was so poor it did actually really dampen our stay and I think most people were annoyed to…. Mistakes happen but you only want a smile, apology or explanation and instead we were spoken to almost like a visit to “Karen’s diner” . I’ve attached a photo of the state of the bar too!

The location of this hotel is ideal being a two minute walk from Lime Street station. The room was very big and spacious. The overall hotel is slightly dated, but the grand restaurant is impressive. All in all, fine for my trip.

If you want to conquer Downtown Liverpool by foot this Hotel is your perfect base camp. Located on Mount Pleasant the is a sight to reach whithin walking distance in all directions. The rooms are kept simple, but have everything you need. The staff is friendly and helpful, and although most of the guests are young travellers it is a quiet place, so you can have a good nights rest after your days on the streets of Liverpool. You should definitely start your day with a breakfast in the very uniquely furnished Restaurant/Bar. You'll be greeted by the most lovely Denise, who will fulfill your every wish. And while enjoying your coffee and planning your day you should ask her about the poins of interest wihtin the city. She may also provide some interesting facts about the histoy of the building you are staying at... you'll be surprised.

The stay was on my way to Manchester airport. The heater in my first room was not working, but they moved me to another room All was OK with the 2nd room, until I went to use the shower. The head was not working, in as much as it was like using a tap. But overall a great place to stay. I would recommend it, despite the 2 minor issues.

Descent for the money ,room was fine and tidy was this sort of money I can’t complain,basically does the the job ,it’s abit of a maze inside but that was part of the charm have stayed here before and hasn’t changed at all . Basic simple bag drop type of place .

We booked online, we had tickets to see Pink at Bolton and this hotel was the closest available, as everywhere closer was full. On arrival we were warmly made to feel welcome and our room was available even though we were early. Our twin bedroom was roomy, spacious and very clean. The bathroom with walk in shower was lovely, plenty of towels and toiletries. Tea and coffee available - everything to make our stay comfortable. Breakfast was good - cereals, pastries, juice as well as hot options. Takeaway was also available if you wanted to just grab and go. My daughter and I found the hotel, staff and breakfast all above standard and would definitely return.

The location of this hotel is perfect. A few minutes walk up James Street towards all the shopping, cinema, restaurants in Liverpool One as well as the rest of the city and if you go the opposite way you are at Albert Dock. There is a Weatherspoons directly across the road serving food and drinks too The whole building is clean and modern. Unfortunately, we found the beds to be uncomfortable. So hard to get a good night's sleep. Some floors seem to be used for emergency housing, a lot of people just hanging around and bringing old bikes up the lifts. Whole building heating is set really high. Drinks from the fridge are expensive €5 for a water and pepsi. No parking (you have to park at Liverpool One) so if it's raining you will be soaked by the time you walk back to the hotel. It's not cheap either £16 pound from 10pm -10am (off peak) and that included a €30 off voucher from the hotel. I would still use this hotel but probably more as a solo traveller.

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I recently had the pleasure of staying at the Holiday Inn Express Wigan and was thoroughly impressed with my experience. From the moment I arrived, I was greeted with warm and friendly service from the staff. The room itself was clean, comfortable, and well-appointed with all the amenities I needed for a pleasant stay. The bed was comfortable, the shower was hot, and the Wi-Fi was fast and reliable. The hotel also offers a complimentary breakfast each morning, which was a great way to start the day. The selection of food was impressive, with a variety of hot and cold options to choose from. The location of the hotel is also excellent, with easy access to the town center and nearby attractions. Plus, the ample on-site parking made it easy to come and go as I pleased. Overall, I highly recommend the Holiday Inn Express Wigan to anyone looking for a comfortable and convenient place to stay in the area. The staff, accommodations, and location all exceeded my expectations, and I look forward to staying here again in the future.