Novotel Melbourne Preston

Clean and tidy

Good a commodity on and relatively quiet, easily accessible. Breakfast is over-priced and have to pay separately for a barista coffee. Should at least have some bottled water in the fridge in the room as well.

good

We were in Melbourne to celebrate my bf’s birthday. We really did enjoy our stays at Novotel Melbourne Preston. On the first night we were checking in late due to the delay of our flight but everything was smooth and quick. Just only it’s not in the city, we had to take uber for our convenience (but that really not the hotel’s fault tho). However, next time we will try Novotel that located in CBD. The size and facilities of the deluxe room for 2 people is superb. THANKS NOVOTEL!

There was a pillar in the middle of the room. Terrible design

I enjoyed my stay. It is well priced. The staff were helpful. The only challenge was using the laundry facilities. Some washing machines and/or dryers were out of order. Understanding the operating instructions was not easy. The laundry area needs a good clean up.

I found the reception staff to be a little less than helpful, however I know that they are front line and often get the brunt of people's frustration. I was awoken at 3.30am by the rubbish truck emptying the large blue bins, that was very annoying. One of the rooms I stayed in the bathroom was so small if I was a very large person I would have struggled to get in and move around. (511)

Had to pay a $200 fee when I arrived which was a bond and told the money would be refunded straight away in the morning when I checked out and present presented my card to them then checked out in the morning, gave them my card and was told he can take up to 48 hours to be refunded when he told me that the money goes straight back onto my card straight away as I was a Chuka and my husband has been admitted into the Austin hospital for two weeks has now left me with no money at all and I’m sill waiting not only would I like my holding fee for the bond back ASAP I would like a refund for my accommodation as well. I’ve got photos of the dirty Even here in it still