Guest User
July 4, 2023
Summary: Stay at Another Hotel!!! Door lock issues NEVER resolved combined with TV issues. Platinum Elite Member. My wife and I have stayed at this hotel several times in the last two years. However, this will be our LAST! Checked in fine… then the “fun” begins. Could not get the TV remote to work – down to the front desk – they give me a “TV” remote, not for Direct TV. Go back down and they give me a second (keep the first) where we were able to watch. But… My room key would not work on my return. Went back downstairs – new keys – still only worked about 10% of the time. Went to the front desk in the AM and asked for new room – fully booked! Would have to either have the staff move all of our belongings when we were gone that day – or – they could have maintenance fix (agreed to the latter). I called the front desk at 5:30 and was told all was well. But… Upon arrival at 9:30 PM, we could not get in. New keys and we finally accessed our room (thanks to “Isiahas” who followed us upstairs. The next morning, same issue. Complained several times including at checkout and was told they would “comp” us with 20,000 points. However, 9 days later… nothing credited to our account. AVOID THIS HOTEL AND USE ANOTHER!!!