Ibis Budget Santiago Providencia

Good location. Great price value. You have everything you need.

Good amenities, good for short stays

Amazing experience @ the Ibis Budget hotel - great location, clean and efficient! But there best part was the service! Great job to a wonderful team!

I had booked and paid in advance the full amount for the 5 day/night stay because my flight would arrive early in the morning of Day 2, and I did not want to wait for the regular check in time in the afternoon. When I arrived at the hotel expecting an immediate check in, the receptionist Emily told me they had no rooms (i.e., they gave away my room the day before!) and I had to wait until they had vacancy. I was furious. Emily spoke to the male manager on the floor and this manager who was near me did not even look at me or apologized. Eventually, Emily told me to wait until a room got cleaned so I could check in. So, I waited for about an hour before I got into my room. Emily also provided 5 free breakfast passes to make it up to me. My room was clean but the level of noise next door in Room 450 was terrible. I could hear the other guests’ phones beeping and their conversation through the wall which was paper-thin; moreover, it was shaking when the couple next door did their nightly thing (!) making it hard to sleep. Overall, it was Emily and her colleagues in the reception area and dining area, as well as the guard, that made my stay bearable in the succeeding days. They were friendly, super helpful, and kind. They deserve a promotion!