The ibis Santiago Providencia hotel has minimalist, clean and comfortable rooms for all travelers. This ideal hotel for travelers who need a good rest after a day touring Santiago. This hotel also offers essential services for your stay such as airport transfer, breakfast buffet, restaurant, bar on its premises, ironing room, parking and pet-friendly policy.
991pablom2020.03.24
I stayed here for a couple nights and the hotel is in very good shape, everything still smells new. The location isn't really good, there's literally nothing around, you will need an Uber to go anywhere. Never take a taxi in Chile!!! They will totally rip you off. Front desk people isn't friendly or welcoming at all but I think that's everywhere in Chile.
ibis budget Santiago Providencia Hotel is the ideal hotel for those who wish to stay in the best area of Santiago, for business or pleasure. With breakfast, free WiFi, 24 hour minimarket, parking & A/C, cable TV & modern design. Within walking distance of the Manuel Montt Metro, close to bars & restaurants, near the city's main tourist attractions. Budget Hotel with the best value for money.
杨杨2020.03.19
The location is fairly convenient and the surroundings are safer. The reception desk and lobby staff are very friendly and helpful. The rooms are simple, bright and clean. The price is also reasonable. Affordable hotel.
With a stay at Diego de Almagro Providencia Express in Santiago (Providencia), you'll be within a 5-minute drive of Costanera Center and Medical Center Hospital Worker. This hotel is 2.3 mi (3.8 km) from Plaza de Armas and 3 mi (4.9 km) from Palacio de la Moneda.
This hotel offers designated smoking areas.
At Diego de Almagro Providencia Express, enjoy a satisfying meal at the restaurant. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk and an elevator. Free self parking is available onsite.
Make yourself at home in one of the 300 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
2024.10.19
Cumple todo lo requerido para los viajes rápidos. Buen desayuno. Excelente conectividad, restaurantes cercanos. Buena elección. Se estaba construyendo un edificio contiguo y no se escuchaba nada de ruido en las faenas de éste. Para volver.
Very Good
52 reviews
4.0/5
Price from
₹ 6,622
per night
Check Availability
You Might Like
Hotels With BreakfastHotels With Twin RoomHotels With 1 Double BedHotels With Swimming PoolHotels With Free Cancellation
Treat yourself to an elevated travel experience at Sheraton Santiago Hotel and Convention Center. Our hotel in Santiago, Chile is just 15 minutes from the international airport, near Cerro San Cristobal. Following a full day of business meetings or sightseeing, unwind near the Mapocho River in one of 525 stylish rooms and suites with flat-screen LED TVs, safes, plush mattresses and spectacular views of Santiago. Please your palate in our three hotel restaurants, open from breakfast through dinner. Active travelers can stay in peak condition with a workout in our 24-hour fitness center or a swim in our hotel's indoor and outdoor pools. Impress meeting and wedding guests at our business hotel in Santiago, Chile with a reception in one of 19 event rooms, comprising 18,890 square feet of indoor space. Discover your urban oasis in Santiago, Chile, at Sheraton Santiago Hotel and Convention Center, where we aim to exceed your expectations.
GGuest User2022.07.18
This superior rating is for the hotel restaurant. The spread is wonderful and the service is amazing. Particularly the attention by Carlos the manager, Tabita and Andre, always with a smile and the best attitude. The hotel front desk, unfortunately, has a big issue with answering the phones. We’ve called several times from our room and there’s no answer. We have to come down to the lobby to get the information that we need.
With a stay at Hotel Bonaparte Boutique in Santiago (Providencia), you'll be within a 5-minute drive of Costanera Center and Medical Center Hospital Worker. This ski hotel is 2.8 mi (4.4 km) from Julio Martinez Pradanos National Stadium and 3.2 mi (5.2 km) from Palacio de la Moneda.
Spend the day on the slopes, or enjoy other recreational amenities, which include a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services. Getting to the surf and sand is a breeze with the beach shuttle (surcharge).
Grab a bite to eat at the restaurant b.o, a restaurant where you can take in the garden view, or stay in and take advantage of room service. Quench your thirst with your favorite drink at the bar/lounge. A complimentary full breakfast is served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
Featured amenities include express check-in, express check-out, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 5 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 71 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
GGuest User2018.09.27
Breakfast is simple, but it is appetizing! Praise! Never have a room on the 4th floor! Too small and too small! The color of the room is too depressed! The floor is too slippery, be careful. The video is a restaurant, the restaurant decoration is not commented, things are very delicious! In general, eating in this house is the right choice, the room is too bad...
With a stay at Park Plaza Santiago in Santiago (Providencia), you'll be steps from Vivo Panorámico and 8 minutes by foot from Sculpture Park. This boutique hotel is 0.6 mi (1 km) from Costanera Center and 0.6 mi (1 km) from Gran Torre Santiago.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this hotel include wedding services and a banquet hall.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Park Lane, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 104 guestrooms featuring MP3 docking stations. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
GGuest User2023.01.22
First vegan review. My wife and I are vegan and we were not expecting much. First day they had little cartons of almond milk but after that day they did not have any anymore. They have different fruits, strawberry, cantaloupe, no bananas, that's odd. and some not fresh fruit like pineapple in syrup. They also have coffee and tea. Oats that you can make with hot water from the nestle coffee maker hot water. Cereal like corn flakes and dry bread. Pool closed ”under maintenance” Bad things: Room key kept failing. Had to get it reprogrammed multiple times. Toilet does not flush well, had to do it multiple times. Soap bars are tiny and not very soapy. Might be the water but not sure. No free coffee in the room, just a hot water electric kettle Pros: Clean room. Good service. Across the street from a Starbucks, grocery store. Walking distance from bars/restaurants. Overall, a good option for a budget hotel.
Find us in the heart of Santiago’s Providencia district, close to restaurants, bars, and public transport connections. We’re a short walk to shopping at the Costanera Center and panoramic views from the Sky Costanera. Discover museums and other cultural sites within a 30-minute drive. Perks include our outdoor pool, free WiFi, and free parking.
GGuest User2023.03.15
The warmest of welcome from a great team at Ugo Hotel. The hotel is well placed in a nice area. It was modern, very light, airy and clean. Our room (334) was on the third floor facing towards what looked like residential apartments. Our only wish was that our view hadn’t been slightly obscured by a wall to another part of the hotel. The reception / lobby / bar was a good place to sit. The main light hanging above made a statement. The room itself whilst not the biggest had everything we needed for a comfortable stay (3 night) during our tour. There were two big, very comfortable beds. This combined with the pillows supplied led to 3 good nights sleep. The second bed was great for laying clothes out and packing ‘ unpacking. The WC / Shower were in the ensuite with the washbasin just outside in an area divided from the bed space by a divider and hanging space. The shower was very good although some might find the floor slippy. There wasn’t a plug in the sink (by design). This was the moment we remembered the travel plug had been left at home. This was an inconvenience when shaving and meant that more water was used than might have been had there been one. We pointed this out as a water saving idea at reception who welcomed the positive feedback. There was good air-conditioning but like most you need to leave one of the key cards in if you want it to continue working when you go out. That said from an energy saving point of view it didn’t take long to cool the room down once we returned. We did turn the AC down at night as like most installations the noise can be a bit of a pain when trying to sleep. There was a good choice of food for breakfast and a nice looking bar with a fantastic team. Not everyone spoke English but we didn’t speak any Spanish but we got by just fine. We had some great Chilean wine and loved the Pisco Sour. Thanks to Laos Silizar for giving me his recipe. There is an enclosed garden area at the back close to the bar with a variety of seating among greenery and to one end a pool. The lifts were quick and we never had to wait more than a few seconds for one. There were two ice cream shops within seconds of the main entrance and a number of nice restaurants. The tallest building in Latin America Sky Costanera was only about a 10 minute walk away. By virtue of its height it has the highest viewing platform in Santiago, from where the 360 degree panoramic view from the 61st and 62nd floors including The Andes is exceptional. Beneath this is a very big shopping centre containing many restaurants of all sorts. We went our for a walk each evening in the direction of the adjoining residential. There were some nice apartment blocks / homes. The area was well lit and felt safe. To summarise we enjoyed staying at Ugo Hotel very much. All of the staff were fantastic. Postscript: Having left Santiago to visit Atacama we returned to Santiago and had a night in an airport hotel before flying home. Rather than stay within the conf
With a stay at Abba Presidente Suites Santiago in Santiago (Providencia), you'll be a 1-minute drive from Costanera Center and 6 minutes from Plaza de Armas. This hotel is 3.1 mi (5 km) from Parque Arauco Mall and 3.3 mi (5.4 km) from Medical Center Hospital Worker.
Enjoy recreation amenities such as an indoor pool or take in the view from a terrace. This hotel also features complimentary wireless internet access, concierge services, and a reception hall.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and an elevator. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Stay in one of 76 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with bathtubs or showers are provided. Conveniences include safes, and housekeeping is provided daily.
2024.03.01
We arrived at the Abba Presidente on 7 January after cruising South America. Even though our travel agent had inadvertently scheduled us for January 7, 2025, Daniella welcomed us into the hotel, and gave us a room until we sorted the reservations out. The location is ideal just a few hundred metres down the avenue is a large mall. The Costanera Center. This enormous centre has every store. You can possibly imagine over multi levels in addition, a huge food court, which includes dine in restaurants, such as Chile, Tony, Roma, and many others. In the short walk from the hotel to the mall, you will encounter Street vendors with many local, artisan, crafts, clothes, etc. approximately 5 km from the hotel, and the uptown area will get you into the downtown anne Moore historic area where many tours are available to show you around and explain the history of this magnificent city. Taxis, Ubers are available, but we chose to walk and it was an easy walk, uncomfortable, and safe sidewalks to the city centre. In the morning, you can wake up from seven till 10 to very good buffet, breakfast with eggs, sausage, toast, fruit, yogurt, cereal, and more. I did find the coffee, a bit strong, but that’s my personal taste. The English spoken to me by the staff was excellent and for this I was very grateful as my Spanish is very bad. It didn’t take long to straighten out my reservation and the manager assured me that all was good. the room we had was more than adequate very spacious with a small sitting area a nice bathroom, a large and comfortable bed, good air conditioning and excellent Wi-Fi. I could not have asked for more .The front desk staff organized my taxi to the airport on my departure date without trouble I would definitely stay in this hotel again if and when I return to Chile.!!!
Situated within a vibrant area of Santiago Chile AC Hotel Santiago Costanera Center is a European inspired, resort like hotel designed to provide harmony and inspiration to modern travelers who are looking for a hotel that understands their needs. We offer 249 fantastic rooms with floor to ceiling windows with stunning views of Santiago. Find cozy beds and a minimalist design in your resort-style accommodation. With direct access to the Costanera Center our hotel is the idyllic designation for shopping, dining and entertainment in the heart of the city. In the mornings, delight in our Mediterranean inspired, continental buffet breakfast at AC Kitchen and in the evenings, settle down with a glass of wine and bar snacks at AC Lounge. After the end of an exquisite day in Santiago Chile head over to our iconic Luna Bar terrace, serving unique handcrafted cocktails and an international dining menu of well prepared dishes. Elevate your travels with a beautiful and seamless stay at our Santiago de Chile hotel.
GGuest User2023.02.27
I was excited about staying in this new and modern hotel during my trip to Chile this month. I was ready to overlook the location- being far from the historic sites. The fact that the hotel is attached to a nice modern mall with a grocery store made it very appealing. However, the positive sides stop here, and I must mention that one of the doors, leading to the hotel from the mall wouldn't open- my card was working but the door was stuck. So, I had to go back 5 floors of escalators, exit the mall and walk into the hotel's street entrance- all this carrying a heavy bag with my purchases. The biggest shortcoming for this hotel is the Front Desk and the hotel’s concept that all guest’s calls have to go through the desk. And although the nice employees who work there try very hard, the desk is severely understaffed. I waited for a long time to check- in as there was only one person on duty. Someone else finally came to check me in. They say that the first impressions are very important and in this case they set the tone for my stay. Problems with logging into the internet( the employee who checked me in forgot to add me to the system) and the room TV that I had to solve right after I got into my room; even had go to the Front desk for because no-one picked up the phone. And all that after traveling for 24 hours and being very tired from my journey. This morning I again tried to get in touch with the Front desk for another issue, but again no one picked up the phone. I know that if I go to the desk I will have to wait for a very long time to be served only to be told that I need to wait in my room. Because of the many unlicensed taxis in Santiago, the hotel's staff told me at check-in that all trips should be arranged through- yes, you got it, through the Front desk! And what they do it reserve a vehicle and driver with a private company the hotel works with, for 4 times the price of a regular taxi. I used taxis a few times after that (the vehicles with the yellow roof), and didn't have any problems. So, it's the hotel that overcharges its guests with claims that all taxis in town are a scam. And yes, there is no direct phone for the housekeeping department, or for the restaurant, all calls should go through the Front desk, so expect that your call may not be answered on the first, or second try. The breakfast, although seemed plentiful and nice, is of a very low quality. The eggs were semi- raw, the quiche- a few days old. And so were all the pastries. The fruit consisted of a few chunks of what seemed like an old watermelon, wrapped in a small bowl. And at the end of each meal I was given a bill check to sign, even though breakfast was included in my room rate. What this meant was to urge the guests to give tip to the restaurant staff. My plans were to return for a few more days after I travel around Chile, but I cancelled my reservation and booked a different hotel. On the plus side, my room was large, the A/C worked well, beautiful
Featuring an indoor swimming pool health club services and an awardwinning restaurant and cocktail lounge this luxurious hotel has an onsite beauty shop sauna room and free Wi-Fi in Santiago.
NH Collection Plaza Santiago Hotel features 5 star style and facilities. Guests can browse through the gift shop enjoy an antijet lag massage treatment and workout at the state of the art gym.
All rooms have cable TV minibars and refrigerators. They also include bathrobes. Some bathrooms include baths.
Tobalaba Metro Station is 4 blocks from the Plaza Santiago and Arturo Merino Benitez Airport is 22.2 Km from the hotel. Free private parking is available.
-Feel Safe at NH- will be our hotels guarantee to implement health and safety protocols.
Here is a summary of the standards across all our hotels.
-Health inspection certificates.
-Personal safety equipment and protocols.
-Advanced digital services.
-Water purifying and air quality protocols.
-Upgraded cleaning and sanitizing protocols.
-City connection advisory service.
-Food and Beverages services tailored to the current situation.
-Health and Safety protocols for employees.
-Social distancing rules.
-Hotel Health and Safety manager.
For more information visit www.nh-hotels.com
ZZHENTAO2019.09.20
The environment is beautiful, the location is good, there is a large supermarket next to it, the rooms are comfortable and hygienic, and the morning is rich. Facilities are very user-friendly and the scenery outside the window is good. Good value for money, but also staying next time.
Very Good
100 reviews
4.2/5
Price from
₹ 12,229
per night
Check Availability
See all Hotels near Parquecito
Top Pick Hotels near Parquecito
See all
Check out our most booked hotels near Parquecito from the past 30 days!
No.1
4.2/5
68 review
Hostal Providencia
Providencia | 0.41KM from Parquecito
"Good Location"
Select dates to view prices
No.2
3.6/5
29 review
Hotel Boutique Tremo
Providencia | 1.06KM from Parquecito
"Good Location"
Select dates to view prices
No.3
4.6/5
89 review
Hotel Boutique Castillo Rojo
Providencia | 1.37KM from Parquecito
"Good Location"
Select dates to view prices
No.4
4.2/5
29 review
Tagle Hotel Boutique
Providencia | 1.66KM from Parquecito
"Good Location"
Select dates to view prices
No.5
3.0/5
4 review
Hotel Boutique Tremo Bustamante
Providencia | 0.43KM from Parquecito
"Good Location"
Select dates to view prices
No.6
4.0/5
1 review
GUANAKO
Providencia | 1.13KM from Parquecito
"Good Location"
Select dates to view prices
Latest Reviews for Providencia hotels
See all
Explore honest ratings and real traveler reviews to help you find the perfect stay.
4.7/5
Outstanding
GGuest UserI loved this hotel! The staff was really wonderful and accommodating. Juan was at the front desk each morning with a greeting of ”Good Morning Madame.” Nicolas was very helpful in arranging my stay prior to the visit, which was helpful. Every staff member was really friendly and accommodating. They served a small breakfast buffet in the main level each morning, even cooked eggs to order if you'd like. I went to this country traveling as a solo female. This was a nice location because it's walking distance to several restaurants and a lovely park. I felt completely safe in the area. My favorite was the Peruvian restaurant! I had this amazing seabass dish with scallops and calamari with a sauce on top. This was all on a bed of risotto. Chilian wine...fantastic! I wasn't familiar with this region's wine and was surprised at how good it was. My meal, paired with a lovely Chilian Sauvignon Blanc Reserve was so delicious that I went back and had the same thing the next night.
There is also a hill about a mile away that has the Christ statue, that is very walkable. There is a Japanese Garden on the hill. If you can't walk there, there is a funicular and the Uber car service worked just as it does in the US. One tip, if you're from the US or North, the maps will be backwards on Google. Just google directions to get them in the direction you're going. I got lost the first day until I did my Google search on how to fix.
The only problem I had was the language. Very few people speak English. I even went to a restaurant, fine dining at a park, quite lovely, but nobody spoke English and the menu was only in Spanish. To make matters worse, my phone died! Be prepared with how to use Google Translate, that will help, but if your phone dies, you're dead in the water. I found it very hard to communicate with people, which would not have been as bad had I not been traveling alone. I found it to be very isolating. I even took a tour with an English-speaking guide. I thought great, now I can chat with people, but NO! It was a guide who spoke Spanish, then translated to Portuguese, then English. I was the only English-speaking person on the bus. The museums, a few are only available in Spanish so no point going to those if you don't speak Spanish.
Other than the language barrier, I had a lovely time. My highlight was my hotel and the staff!
JJon BarfootThis was not our usual pick for Santiago but we had meetings nearby and took a chance. The suburb that Almasur resides in is a quirky and friendly neighbourhood with a charming plaza of restaurants, cafes and bars. There are a few private schools and colleges, the Main Street is cobbled and lined with Plane trees so it has an atmosphere rather like Paris!The hotel is brand new and perfect for business with large rooms. The cafe bar down stairs is great for working and meeting. I will be staying here again.
GGuest UserWe have stayed here for 3 nights with my friend in January. It was a nice and lovely modern hotel. We had a twin room which was good enough for what we needed. The bathroom was big and clean with toiletries. We used room service ordering the continental breakfast the 2nd day and it was really lovely food. We just loved Madrid City and had the best weekend without spending a fortune. We definitely recommend Novotel Hotel.
AAAYAThe best choice with perfect services. RQ Santa Magdalena Hotel was new and very comfortable hotel with so nice interior and exterior. It's so best location near of Mall Costanera Center and CBD. Very beautiful views. Also the hotel rooms with the kitchen, Including all kitchen equipments and accessories. Hotel's front desk was very kindly and warmly. My flight was in the morning early after my staying at the hotel. Front desk (Her name was Catalina) delivered my breakfast to my room previous day. Also she gave me very nice room with excellent views. The window was looking to the Sky Costanera Center, I'm so thankful for the hotel's front desk Catalina and her colleague who was a guy. I want to say them thank you so much again. See you soon in beautiful Santiago de Chile again 🇨🇱💕👍👍
I travelled to Santiago by myself, and, as it is s very big city, I was worried about staying at an unsafe location. However, I am pleased to say that the area around the hotel seemed really organized and secure, and the path to the metro station is very short and easy. About the hotel itself, the room was excellent, with a comfortable bed, a safe, a very large TV and a desk. Wi-Fi worked well (of course, not exactly perfect, but good enough), and the bathroom facilities also were perfectly adequate. The staff were kind and always ready to answer my questions and give me recommendations. Therefore, I am pleased to be able to recommend Capital Bellet to whomever wants to visit Santiago!
XXumidedenghouaiThe room was not bad, the corridor was a bit dark, it belonged to the Chilean security area, the only bad thing was that the breakfast did not change for a week, and the breakfast was very basic.
GGuest UserI gave this hotel 3 stars because of its location and friendly service in the breakfast room . We checked in the evening about 9 pm and the desk clerk knew little to no English . Luckily I was traveling with someone who spoke Spanish but even he had trouble understanding the clerk. He kept asking for our exit papers for leaving Chile . Until he showed us a copy of our PDI form did we understand what he was talking about . The carpets are well worn in the hallways and the rooms , the furniture is also well worn.There was no view except our room looked into apartments across the alleyway . The welcome drink was limited to about 3 choices and again the bartender knew no English , besides having no personality. The breakfast room was pleasant and had average choices … the young lady working the breakfast room recooked our eggs as they were very runny and not edible , she remembered us the following day and Immediately had our eggs the way we preferred. She was very pleasant ! The day desk clerk spoke very good English and was very helpful storing ourluggage as we had a late pick up to the airport . The hotel was clean and had large open spaces . Very centrally located , close to the shopping center inside Gran Costanera Center , the largest and tallest building in South America . Lots of restaurants and bars close by , very nice neighborhood. We felt safe .
AAAYANogales Hotel & Convention Center Hotel was very nice choice, Because of the location and good services. I'm so thankful for the hotel's front desk, There was a guy and a girl, They were very warm hearted and helpful, I want to say them thank you so much 🇨🇱👍👍
Great location . Near restaurants, cafes , grocery stores , shopping and transportation. Had to change rooms due to cleanliness. Front desk personnel helpful and accommodating. Continental breakfast was unappetizing.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.