Hotels near Soriana, Puebla

Generally good. Including that they have a lactose-free milk option at the buffet. The person who was outside only told me where the reception was - which was closed - but with both hands occupied by the suitcases, it is difficult to open it (since it has a knob) and they do not help you open it despite seeing that you have your hands busy, I considered it a minus point to the hospitality. It would be nice if there was a plaque explaining what the hotel was previously. What is that chimney and what was it used for, etc., as well as they have signs of what the fauna is called. Thank you.

Stunning property and the room was probably one of the most unique and beautiful rooms I've ever stayed in. We were in awe of our bathroom and level of detail in our room and throughout the property, super impressive. Our breakfast at the restaurant was just okay, the coffee was served lukewarm and the dishes we okay, not stellar especially given the price point. Staff was nice, however, my chief complaint is that they were less than flexible seemingly because we booked through Expedia. We were traveling with our two young children arriving off a red eye flight, I requested an early check and when they noticed I booked through a third party site, confirmed it twice and followed that by stating they would not be able to accommodate the request. The hotel was completely desolate, we sat in the un-airconditioned lobby for 3 hours until our tour was scheduled and literally saw two other guests the entire time. The dining room was completely empty as well so it was not a function of having a fully booked property the evening before. I guess my recommendation is to NOT book through a third party site should you have any special requests.

Very highly recommended, particularly for those weary travellers who would rather set up camp within a stone's throw of the bus terminal ... and close to a most delectable food market! The hotel boasts several elegant and ample lounges on different floors where the guest can sit with his companions for a chat, do some reading, catch up to his diary, or just idle away in quiet and immaculate surroundings. There are a number of lifts servicing the hotel's five storeys, if one does not wish to unwind the winding staircases. Room-door and room-lighting are operated by means of a card-key, and the sober en-suite rooms come complete with a coffee-making machine, telephone for FREE calls, wi-fi, bottled water, coffee & sugar, bathroom amenity kit, all courtesy of the house. You will find Mr Paul at the reception desk, and Mr Eduardo, extremely pleasant, polite and accommodating gentlemen. You will not even have to take your luggage upstairs! Ask for a room overlooking the mighty Mt Popocatepetl, the city's smoking active volcano! Un magnifico lugar, y mas aun para aquellos viajeros que deseen estar a un paso de la terminal de autobuses, ... y a dos pasos de un mercado con la mas deliciosa cocina Mexicana! Este gran hotel cuenta con multiples salones en varios pisos, comodos, elegantes, espaciosos e inmaculadamente limpios, donde el huesped puede sent**** a leer en paz, charlar con amigos, escribir su diario de viaje, o simplemente relaj****. Tambien hay varios ascensores para ascender y descender los cinco pisos. Tanto la puerta de la habitacion como sus luces son accionados por tarjeta (en vez de llaves), y las sobrias habitaciones incluyen cafetero, telefono (las llamadas son gratuitas), agua embotellada, wi-fi, una bandejita de amenidades para el bano, cafe, azucar, todo cortesia de la casa. Varias habitaciones tienen vista directa sobre el humeante volcan Popocatepetl, icono de la ciudad! Paul, encargado de la recepcion, y Eduardo, ambos de disposicion muy gentil y profesional, hacen de la estadia una muy grata experiencia.

Wonderful hotel! Beautiful architecture. It’s a hotel dedicated to wellness, and they do a great job. My husband stayed there couple months ago and had a wonderful yoga session with Karen Lozano, the session was so great that he decided to bring his group of friends to have the same experience. Unfortunately they didn’t have the number of rooms to accommodate us all; but we were still able to organize a class with Karen (sound healing) and it was amazing!!! The rooms are beautiful, super comfortable, and they offer free aromatherapy. The restaurant has a wonderful variety of healthy choices. My only recommendation is that they should let the guest know about their free classes at check in, I found out too late that I had that option.

Everything was perfect, but I was always asking them to put extra bottles of water in the room (( they didn’t)) and once I called reception to ask for water he say (( we are running out of drinking water, you have to buy in the shop near 24/7)) what is wrong with you guys??? No water??? Are you serious??

We stayed at this Holiday Inn Express for 4 nights during a recent trip to Puebla. The hotel is clean, modern, and very affordable (with average nightly rate below 60USD when booking directly on IHG). The location is a bit outside from most touristic attractions in the historical center, but it seems to be in a safe an convenient neighborhood where walking and uber-ing are both easy. The room seems to be renovated in recent yeas and is well-appointed. We opted out for housekeeping during the whole stay, but when we called for extra toiletries they were delivered to the room pretty quickly. The breakfast was decent and was served by staff members instead of in a buffet style due to Covid. Also, everyone working in the hotel took Covid precautions seriously - all masked up and there are clear signs for social distancing and sanitizing gels everywhere. There is a workout room at the second floor, also a lap pool on the ground floor. With the amenities provided, I recommend this hotel should you have the chance to visit Puebla Mexico.

Firstly, we were surprised to see, by hotel signage, that it was a Marriott property or we would have communicated with Marriott directly as we are members. Upon arrival I was pressured by front desk staff to submit a deposit ”just in case we made charges”, we knew we would not have any charges yet after the pressure I complied (I did speak to the Manager who cancelled the charge on our last day). We had a double queen bed room, the beds were comfortable, the A/C was the noisiest I've ever heard, louder than the TV unless the volume was raised a lot, it was also difficult to set the desired temperature and if you turned it off (it was always cold! no matter how much we fiddled with it) the room was super stuffy since there are no windows that open. The bathroom was ok yet had no ventilation and the extractor was not working plus the towels were some of the roughest I've ever experienced. Some of the lights in the room were not operating. All the above we did not complain above, they are just what was in the room during our stay. The one thing we did complain about was the TV system in place, we travel a lot and bring our media equipment for nights spent in, like Fire TB, etc. We also have several online media services which we maintain and use all over the world, like VPN, HBO, Amazon Prime, Netlix, YouTube, etc. While the TV in room can allow you to view Netlix and YouTube, you will not be able to access any other service nor use any of your own media devices. I know several families that bring along video consoles for their children to keep them entertained for example, but the system in this hotel is blocked to any devices from your cell phone or any external device and while we don't have children, having to watch Mexican on air programs (and we are 100% fluent) is not my idea of entertainment. HBO shown on their system does not correspond to any of the descriptions shown on the guide. When I brought this issue up to Management they just said ”Oh, yes we do block all content”. It's a small detail but when most people own more than a few devices, it's very close minded of them. At least they don't charge additionally for Internet which Marriott is known to do.... The restaurant on the main floor was another disappointment as the food was completely without flavor and /or salt, for a Puebla offering is not good at all. We paid for the breakfast buffet at $250 per person. They had someone on the grill making eggs (worst Huevos Rancheros ever!), quesadillas, chalupas, etc. The ”guisados” a beef and potatoes one and a chicken one are best skipped. The beans just ok, the coffee was dark water and while they have an espresso machine it was not in operation. So had juice and some mini pastries which were good. We were never tempted to order room service as offerings in town are much better and many are cheaper as well. The staff were very friendly and we enjoyed speaking to them, we also enjoyed our view of the Popocatepetl volcano which is always l