I've been staying at Motel 6 a lot over the past decade traveling for my business but after my experience in Pueblo CO I will never ever stay at another! I could go into a long story about the many instances of incompetence or the horrible policy of them considering a room 'used' if you've been in it at all. But I'll just say I reserved a room with fridge and microwave but when i arrived none were available, they had a suite i could pay extra for but no TV, so I did, but the heat did not work! I sat by it for a while waiting for it to start working but it just blew cold air, the half of it that was even functioning at all that is...When I called she asked if I'd used the room, I told her well I'm in it but just been sitting by the heater to see if it was going to start working, so I go up to the office expecting to get a room with heat and she said sorry it's been almost an hour so can't do anything! Even though I told her I was just sitting by the heater to see if it was going to start working the whole time she just says sorry, been almost an hour, the room is used and can't do anything! She kept trying to call her manager, kept saying that through the process, but she could never reach her manager, so just tough luck! Oh, there was a guy next to me who had a similar problem and she said same thing, been 50 min so the room is used and can't get a new one, when the dude told her that he'd been standing there in line for 50 min waiting to talk to her, which she saw!? It was just the most insane thing ever!? Then the girl starts crying, because we were both talking about calling the police, since she was basically stealing from us, charging for a room with no heat in CO in Feb!? So after that we both feel bad and go off back to our crappy rooms, vowing never to return!
Very Good
99 Reviews