Hotels near The Yacht Experiences, Puerto Aventuras

Let's start by saying a vacation is what you make it. If you've travelled to other resorts before, you will know that there are certain issues that may come up; difficulty reserving restaurants; towel supply; COVID restrictions, etc. If you go into a vacation with realistic expectations, you will not be disappointed. That being said, this was our 3rd time at the Colonial. We just returned from a fantastic week (April 25 - May 2). The food was wonderful (I didn't have to cook!), the ocean was crystal clear & warm (despite the sea****), the rooms were clean and the grounds were breathtaking. The resort is large, so be prepared to walk through their incredible gardens and walkways. I can not say enough about the beautiful grounds! Never had an issue getting chairs at the beach or pool. You may not find your ideal spot, but there were always some available. And, there will always be ”those people” who reserve spots and don't show up for the entire day. Every resort has them. We did have a hick up with our room smelling of mildew, but we asked to change and our needs were met immediately. Within an hour we were transferred to another room. Most of the staff were incredibly warm and friendly. Those are the ones we tipped well. All in all, we had a wonderful time and a great experience!

We stayed at the Family Selection Grand Palladium Kantenah. Everything was perfect. Our Butlers, Erick and Emmanuel, Bldg 49, were fabulous. Our wait staff Emmanuel, Ricardo Avila, and Dulce at the Colonial hotel restaurant, La Hacienda, were wonderful. We loved attending Bravo. So fun! The Family Selection beach bar was such a treat and Jose, serves the best drinks. Thank you so much for a lovely family vacation! We can’t wait to return!

We really enjoyed learning about what the nature reserve does for the animals & the environment. We hope others tske the upportunity, rdpecially thise that need to hear about & see what happens when you try to domesticate wild animsls. The true rescue aspect of it is also amaxing. The cenote was brearhtaking! Take the chance to change in the banyo if you want privacy ;). Also, note 2 banyos, one at start/end & one in middle of tour. Bring water, walking shoes, bug repellant, bathing suit, sunscreen, hat, msybe a microfibre towel for after cenote. Pics don’t do it justice!

This was our second vacation trip to the Xcaret Mexico hotel. We really enjoyed the ”ALL fun inclusive” experience, with exclusive transportation and access to ALL Xcaret group parks. We were a family group of 5 rooms, with combination of adults, and adults/children in several of the rooms/suites. We had two concierge services representatives (K.C. and Laura), and they were very attentive and accommodating to our needs, requiring two suite changes to better suit our needs. They also helped us with the restaurants' and parks' reservations (for those which required it), and also with the wheel chair arrangements for my mother-in-law. The restaurants are big, and even though the hotel was fully occupied, we did not feel crowded or had to make lines to enter the restaurants. A most do is the Sunday brunch at the ”Las Cuevas” restaurant. Their meat and seafood offerings were way above what I was expecting, with even a Tuna processing experience made by the chef, ending in a delicious Tuna tartar appetizer. My wife is FULLY vegan (I am not), and we went to their vegan restaurant ”Bio”, and were able to taste almost ALL of their breakfast and lunch menu offerings, with every one having its own palate pleasing taste. Add to that their freshly pressed juices shots, and specialty frozen shakes. By the third day, Xiomara greeted us by our names, and waiter Edgar had known what we already tasted, and ”took care” of us. Kudos to both of them, for understanding and living a true ”costumer service”. This hotel is so well designed, that even there were live bands throughout the lobby and infinity pool areas, the volume was not overwhelming, and you can relax at another area, without it bothering you. Each restaurant had some special drinks, which you can enjoy, so make sure you ask the waiter for the ”special cocktail” of the day. We witnessed two ”destination weddings”, and the open area activities did no interfere with our time to enjoy the hotel amenities, so thank you for that. We even enjoyed another ”shot” of ”free” mariachi's songs while walking near them. On Sunday, we were able to enjoy catholic Sunday mass at the Xpiral chapel. All in all, my family and us had a blast, with ”not enough time” reviews from each and every one of them. We plan on coming back and visit some of the park attractions we did not have time to try, as well as enjoy again the amenities this hotel has to offer its guests. The weather was hot and humid, as it has been in every place in the world at this latitute. Be prepared and drink lots of water! ¡Muchas gracias por poner sus corazones al servicio de sus huéspedes! (”Thanks for putting your hearts into your guests services”).

one of the best hotel I have stayed, you have everything like 12 restaurants to eat and the pools and the place to do kayak and be on the ocean pools ara amazing its a nice resort with everything you can dream, amazing views and the restaurant the mercado san juan its amazing for breakfast its food all around Mexico you need a week to see the whole hotel, plus you have acces to all the parks of Xcaret we try the xenses and Xcaret at night its nice, everything for all the family better than the disneys resorts I think its one of the top 10 best hotels in the world, it has something for all kind of taste, from privacy to a lot of places for socialize. I will comeback again for longer stay its worth it.

I made a reservation for my family while they were visiting Mexico and on the email it stated that they would have until 3 am to check in. They were at a wedding in another town and could not check in until later because of the distance. Since it was already midnight and they knew they were an hour away they called the hotel numerous times because Wyndham states that you can make special arrangements with the hotel directly if you plan to check in late. No one ever answered! No big deal they will be there before 3am. They ended up getting a flat tire and it took forever to get help to fix it. Again, visiting from another Country. No one ever answered the front desk again. I called Wyndham directly and they tried calling…no one answered. My family gets there at 3:10am and are turned away and refused! Again, reservations already made for 2 rooms. They have been through a lot and stuck. The reservation department said they could not help me but to call in the morning and speak to Wyndham customer service directly. Ok, but what about my family? Luckily they found a nearby random hotel and just checked in. They have an elderly lady with them with health issues and had to deal with someone that first off never even answered at the front desk at all from 12am-3am. Not even when Wyndham reservations called. I’m sure this place is nice but I’m just annoyed because I’ve been to enough hotels all over the place to know that accommodations can be made. I’m just going to stick to Hiltons.