Sol Puerto de La Cruz

Whilst this hotel is conveniently situated for the beach and town, it is adjacent to the town football pitch with noisy training sessions and floodlights on until after 10pm most evenings. Overall, the hotel is spotlessly clean with outstanding, hard working cleaning staff. The bed linen and towels are of a high quality. However, that is where the praise ends. Although breakfast is reasonable the evening meal is diabolical. There appears to be a good choice, but this is badly cooked, and even at the start of serving it is almost cold. Furthermore, although hard working, the staff on the grill were clueless as to the cooking so meat and fish was rendered inedible. This raised fears of food poisoning so we ate very little at dinner. A further concern was the behaviour of the 40 students on a weekly course at the hotel. They had no respect for other guests being loud, commandeering the sun beds and smoking. These concerns were highlighted to management and reception but no action was taken. Indeed in one case, the manager in the dining room suggested he didn’t understand English. Overall, a disappointing holiday in a hotel that has so much potential.

The hotel and staff where great Good location good pool Very clean but rooms yes are dated Breakfast was great lots of melon banana apples orange plums Full breakfast is required Good bread lots of different milk soya skimmed full fat Yogurts and the usual cold meat and cheese Omelette station Very much enjoyed my stay Coffee from bar was 2e View from my room Police station across road Very quiet area

I’ve given the hotel a two points. One for the location, which is excellent. You can walk to everywhere in the town and to the beach. The other is for the cleaners. They manage to keep the hotel spotless despite badly marked doors, walls, baths and skirting boards. The dining room has no atmosphere, cheap plastic marked tables and chairs with paper settings. It has the feeling of a works canteen. The evening meal is absolutely awful. No matter how cheap half board seems, it’s not worth it. Even if you go in when it first opens the food is cold. They can’t even cook chips! The puddings are bought in and awful. The only thing edible is the bread and hummus. Breakfasts are not much better. No fresh fruit, or dairy free yoghurts. And Everything lukewarm, and disorganised. If like me you can’t take cows milk, you can’t even get a coffee in the evening, as the dining room doesn’t offer teas and coffees and the bar only has cows milk. The rooms are very tired with marked walls and only one socket. No instructions for TV etc. All the balcony has is two marked plastic chairs. We had two single beds pushed together that were different heights. One was newer, the other was well worn with a lumpy mattress and a loud squeak very time I moved. Duvets had no covers, but were between two single sheets. No kettle in the room. We paid for a sea view, which we had, but behind a municipal football pitch and closed swimming pool.

Cleanliness and friendly attitude of the staff.

Will start of by saying that the staff were lovely and helpful, cleaners were very friendly and did a good job of resetting the room every day. However, this is not a 4* hotel. It is incredibly dated and not as advertised on the photos on their website/loveholidays. We checked in late on our first night and the Aircon wasn't working, not a huge deal because it was cool enough with the window open, until it got to 7am and a bloke decided to rev his motorbike for 2 hours straight outside our room. This is obviously not the hotels fault and we didn't want to be a pain so didn't say anything, until it happened again the next morning and we spoke to some other people staying in the hotel who said it happens everyday (they'd stayed before). Unhappy neighbour maybe? We ended up going to reception and they quickly changed our room, which we appreciated, we ended up off the street side and on the sea side which was much quiter and the Aircon worked. Room was still very dated though. Both rooms had no fridge and 1 plug socket on the other side of the room from the bed. The TVs in both rooms were static and had black lines running through. The transfer time is 2.5 hours from South so bare that in mind. Area itself is lovely with some great resteraunts and bars, and a little shop just in front of the hotel. Pool was too cold to use (not the hotels fault) but plenty of sunbeds available and a nice outdoor seating area, breakfast was average. Definitely not a bad holiday for the price we paid but also definitely falsely advertised.