Scott M
April 2, 2025
Not the review I was hoping to write but will write anyway. Emailed the hotel 3 months before arrival with a request for a pool view room at the top of the hill based hotel, with a response of they’ll do their best. Was given a room at the very bottom of the hotel just above a row of pubs, with a wall view of the building next door. Nothing could be done apparently. No late check out was available and no shower room to get changed before being picked up for the airport, only the reception toilets! The hotel did have positives like the pool, the bar and food area, most of the staff and the location near the main part of Puerto del carmen. The room had everything you needed and a supermarket right next door. Wouldn’t stay here again due to the room allocation lotto but if you’re lucky with that then you could have a great holiday. Good luck