Guest User
December 21, 2024
The location is good and the staff are nice but the management is nonexistent. We strongly recommend that you avoid staying a Hotel el Moro. On our first day there we got locked in our room and nobody answered at the front desk. We had to open a window and yell for help only to find that nobody was available to get us out. Fortunately, I was able to jimmy the door strike open from the inside with great effort. It turns out, they were aware that the door handle was broken well before they put us in the room! Then there was a day we decided to hangout in the room only to have very loud construction start on the floor above us. They were literally using a rotary hammer (think jackhammer-like loud) on the actual floor above our bed. When asked how long this was to occur, they said 2 hours, so we went out for a couple of hours. We got back to the room to rest and the noise started again and continued through the afternoon. So much for R&R on a vacation. We also had to throw out a bunch of food from the fridge because it was way too warm. The fridge did not cool things at all. Finally, when we were checking out they tried to get us to pay almost $2,000 pesos for some unexplainable reason. We had paid in full and their request was completely unjustified. We go on trips several times per year to areas like this, so we a familiar with the often “less than ideal” experiences and we are not naive travelers. With that in mind, please know that is the first time I have ever written a bad review.