Hue Hotels and Resorts Puerto Princesa Managed by HII Reviews

Response from Property: Dear Carlamam,Thank you for your thoughtful and detailed review of Hue Hotel Puerto Princesa! We are thrilled to hear that you had such a positive experience with us.It’s wonderful to know that our cleanliness and customer service, especially from our front desk team, stood out during your stay. We’re also pleased that you enjoyed the diverse breakfast options available from our buffet, starting early each morning.We’re glad you took advantage of our convenient location, with the nearby pancake house, shopping mall, and our rooftop pool and gym on the 5th floor. It’s great to hear that you found the in-room massage service to be a valuable addition to your stay, and that you appreciated the efficiency and cleanliness of our elevators.We’re thrilled that you enjoyed your initial 4-night stay so much that you chose to extend it for another 4 nights through Trip.com. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,Mark Anthony FarnasoAsst. Front Office Manager

Response from Property: Dear Alpha Nancy,Thank you so much for your wonderful review of Hue Hotel Puerto Princesa! We’re delighted to hear that your short getaway was such a memorable one.We’re thrilled that you enjoyed our amenities and found our staff to be exceptionally friendly, accommodating, and courteous. It’s heartening to know that our culinary offerings, particularly the lumpia, sinuglaw, and mango shake, were to your taste. I’ll be sure to pass on your kind words to our chef and the entire team, including Sir Jay, Ragine, and Izzy. Your appreciation truly means a lot to us.Thank you once again for your generous feedback. We look forward to the pleasure of welcoming you back for another superb stay. Until then, safe travels and best wishes!Warm regards,Mark Anthony FarnasoAsst. Front Office Manager

Response from Property: Dear Blessed7Thank you so much for sharing your detailed review! We’re thrilled to hear that you had a fantastic stay at Hue Hotel Puerto Princesa City.It’s wonderful to know that you enjoyed our facilities, including the fitness room, massage room, and swimming pool. We strive to provide top-notch amenities to enhance our guests' experience, and it's rewarding to see that these aspects of your stay met your expectations.We also appreciate your feedback regarding the lack of rags for the wet floor in your room. We understand how important it is to have appropriate tools for maintaining cleanliness, and we apologize for any inconvenience this may have caused. Rest assured, we will address this issue with our housekeeping team to ensure that it is resolved promptly.We’re delighted that you found the food delightful. We take great pride in offering a variety of delicious options to cater to our guests’ tastes, so it’s gratifying to hear that our culinary offerings contributed positively to your stay.Overall, it’s fantastic to hear that your experience with us was great. Thank you again for your valuable feedback. We look forward to the opportunity of welcoming you back to Hue Hotel Puerto Princesa City in the future.Warm Regards,Mark Anthony FarnasoAsst. Front Office Manager

Response from Property: Hi,Thank you for taking the time to share your feedback. We’re pleased to hear that you found our location convenient, with the nearby mall adding to the ease of your stay. It’s also great to know that you enjoyed the cozy and clean room, as well as the buffet-style breakfast and the tour.We appreciate your honest comments about the rooftop swimming pool. While we’re glad it met your needs, we understand there’s always room for improvement. We’ll take your feedback into account as we consider ways to enhance the pool area and make it even more enjoyable for our guests.Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back in the future!Warm regards,Mark Anthony FarnasoAsst. Front Office Manager

Response from Property: Dear Travelgirl,Thank you for your wonderful review and for choosing Hue Hotel for your recent stay. We are delighted to hear that you found our staff to be helpful and friendly. It's also great to know that you enjoyed our location and the convenience of nearby amenities such as the mall and pancake house.We are thrilled to learn that you plan to stay with us again in the future. Your kind words are a great encouragement for our team, and we look forward to welcoming you back for another memorable stay.Thank you once again for your feedback!Best regards,Mark Anthony FarnasoAsst. Front Office Manager

Response from Property: Hi,Thank you for your kind words and for taking the time to share your experience. We’re thrilled to hear that you enjoyed our convenient location and found our staff to be friendly and helpful.It’s wonderful to know that our proximity to the mall and our team's dedication to providing excellent service contributed to a pleasant stay for you. Your feedback truly motivates us to continue striving for excellence.We hope to have the pleasure of welcoming you back soon. Should you have any additional comments or suggestions for how we might enhance your future stays, please don’t hesitate to let us know.Warm regards,Mark Anthony FarnasoAsst. Front Office Manager

Response from Property: Hi There, Thank you for providing feedback. Here at Hue Hotels and Resorts we value our guests feedback and experiences, hence we wanted to let you know that we have taken note of your comments. Rest assured that all points raised are shared across our team for improvements and corrective actions. We believe that through this we'll be able to continually refine and improve our guests' experience. Nevertheless, our apologies for not measuring up to your expectations and experience during your stay. Sincerely, Mark Anthony Farnaso Asst. Front Office Manager

Response from Property: Dear Jedda,Thank you for your fantastic review of Hue Hotel Puerto Princesa! We’re delighted to hear that our friendly staff and excellent food made such a positive impression on you.It’s always our goal to provide warm, attentive service and delicious dining experiences, so we’re thrilled to know we succeeded in making your stay enjoyable. Your kind words are truly appreciated and will be shared with our team.We look forward to welcoming you back in the future for another great stay!Warm regards,Mark Anthony FarnasoAsst. Front Office Manager

Response from Property: Hi!Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you found our location convenient and that you enjoyed our amenities. It’s wonderful to know that our efforts to provide a comfortable and well-equipped environment are making a positive impact on our guests’ stays.Our team works hard to ensure that every aspect of your visit is enjoyable, from the ease of accessing local attractions to the quality of the facilities we offer. Your feedback is incredibly valuable and helps us continue to improve and meet the needs of our guests.We look forward to the opportunity to welcome you back and provide another memorable stay. Thank you once again for your kind words and support!Warm regards,Mark Anthony FarnasoAsst. Front Office Manager

Response from Property: Hi Janelle,Thank you for taking the time out to share your thoughts and review for your stay in our property. We look forward to welcoming you again at Hue Hotels & Resorts Puerto Princesa.Sincerely,Harley Davidson-GonzalesOperations Manager

Response from Property: Hi,Thank you for sharing your wonderful experience at Hue Hotel Puerto Princesa! We are truly delighted to know that you found our sanctuary to be a relaxing retreat.Our hotel is thoughtfully designed to create an ambiance of tranquility, allowing guests to unwind and immerse themselves in the serene beauty of Puerto Princesa. The culinary journey we offer is a celebration of local flavors, with an exquisite selection of dishes crafted from the freshest ingredients. The abundance of vibrant, seasonal fruits not only delights the palate but also reflects the rich agricultural heritage of our region, enhancing your dining experience in a memorable way.We take immense pride in our staff, whose unwavering commitment to genuine hospitality ensures that every guest feels warmly welcomed and profoundly valued. Their approachability and attentiveness are central to the unique experience we aim to provide, fostering connections that go beyond mere service.Your thoughtful feedback encapsulates the essence of what we strive for—a harmonious blend of comfort, culinary delight, and exceptional service. We eagerly await the opportunity to welcome you back, allowing us to create even more unforgettable memories together!Warm regards,Mark Anthony FarnasoAsst. Front Office Manager

Response from Property: Dear Hsiaoyi,Thank you for the fantastic 5-star review! We’re thrilled to hear that you found our property very accessible and our staff friendly. It’s wonderful to know that your family enjoyed their stay with us so much.We’re delighted that you had a great experience and that you’re considering booking with us again. Your positive feedback is incredibly motivating for our team!We look forward to welcoming you and your family back for another enjoyable stay. Warm regards,Mark Anthony FarnasoAsst. Front Office Manager

Response from Property: Hi Editha,Our commitment to provide a luxurious experience to all our guests is drawn from our shared passion in making them feel pampered, safe and well taken cared of. We are happy that we were able to make this trip on for the books.See you again here at Hue Puerto Princesa.Sincerely,Harley Davidson-GonzalesOperations Manager

Response from Property: Hi Kathryn,Firstly, we wish to express our gratitude for taking time to write this review. . We appreciate hearing from guests as it gives us an opportunity to review our processes, things we can improve and also find affirmation in the things that we do best.Rest assured that we have taken notes of your comments and that we have shared this across our team as this will help us to continually refine and improve our guests' experience.Sincerely,Harley Davidson-GonzalesOperations Manager