Guest User
July 2, 2024
The manager was the worst. My friend and I booked two rooms for 8 days. The hotel asked us to vacate one room, and we agreed, but instead of refunding the cash, they asked us to offset the amount with food and drink. What's more, they offered a lower price than what I paid, so we got into an argument. It's a lot of work to move our luggage from the room and put it back, but they lowered the price and forced us to eat food we don't want to eat. The manager has no common sense. There are a lot of flies and mosquitoes in the room, so be careful with small children as they will get bitten. There was also a big spider in the room. There are a lot of plants in the garden, so I think there are more insects than usual. Water is available in the refrigerator for a fee. They will not replace the cups you used unless you ask. Breakfast is from 7 to 9, but no one came until 7:30, so we missed the time to go out. There is Wi-Fi, but it is so weak that it is unusable. The pool is good. It is far from the city center, but there is a motorbike parked in front of the hotel, so it is easy to get around. Be careful, as the motorbike fee is 1.5 times higher than usual. Breakfast is average. There is a poor dog at the hotel entrance. All the staff except the manager who never smiles and makes you feel bad are smiling and nice. In the end, I got the refund directly from Trip.com. I felt relieved that they would respond to my phone calls directly when I had a problem.
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