Pulau Perhentian Kecil, Pulau Perhentian, Terengganu, 22300, MalaysiaView Hotel Details
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Perhentian Marriott Resort & Spa Guest Reviews
4.4/5
Very Good
40 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.4
Cleanliness4.4
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All reviews(40)
Positive reviews(34)
Reviews with photos/video(11)
Awesome stay(7)
Friendly owner(7)
Room was average(5)
Negative reviews(6)
BritinChina
Deluxe King
Stayed in aug. 2024
Couples
11 review
4.5/5
Great
Posted on 8. aug. 2024
The hotels location and facilities are beautiful. There are 3 large swimming pools and a beach and as a result it means there is plenty of room at each location. The food in the 2 restaurants is nice and all the staff are really friendly. Though the price is a little expensive, so would recommend trying a nearby local restaurant (rosemary restaurant is accessible from the Marriott, cheap and has delicious food).
The only downside to the stay was the few times we called room service for extra water and towels although promised they would bring the items they never got delivered.
Response from Property: Dear BritinChina,Thank you for taking the time to share your feedback. We’re thrilled to hear that you enjoyed our location, facilities, and the friendly service from our staff. It’s great to know that you appreciated the spaciousness of our pools and beach and the quality of the food in our restaurants.We sincerely apologize for the inconvenience you experienced with room service. Your comments are very important to us, and we will address this issue with our team to ensure it doesn’t happen in the future.We hope to welcome you back soon for an even more enjoyable stay!Sunny Regards,Perhentian Marriott Resort & Spa
Guest User
Deluxe King Room With Partial Sea View
Stayed in jul. 2024
Family
15 review
5.0/5
Outstanding
Posted on 25. aug. 2024
Great service !
Great place !
Highly recommend !
6/19
Response from Property: Dear Valued Guest,Thank you so much for your kind words and for sharing your photos! We’re thrilled that you had a great experience and appreciate your recommendation. We look forward to welcoming you back soon!Sunny Regards,Perhentian Marriott Resort & Spa
Erbens
Deluxe King
Stayed in maj 2024
Family
1 review
4.5/5
Great
Posted on 14. jun. 2024
Brand new hotel, two very big swimming pools, however you entirely depend on hotel food because hotel kind of isolated you need boat taxi to go any place else and it costs 150 rm one way per person. If you just stay in the hotel and enjoy amenities of the premise then top choice.
Response from Property: Dear Erbens, Thank you for your feedback! We're thrilled that you appreciated our new facilities and swimming pools. We understand that accessing the location requires boat transportation, and we appreciate your understanding. We're honoured to be your top choice for those seeking relaxation and full enjoyment of our amenities. We can't wait to welcome you back for another memorable stay.Perhentian Marriott Resort & Spa
Guest User
Deluxe Twin Beds
Stayed in aug. 2024
Family
1 review
5.0/5
Outstanding
Posted on 16. aug. 2024
All very good
Response from Property: Dear Valued Guest,Thank you for your positive feedback. We are delighted to hear that everything met your satisfaction. We look forward to hosting you again soon!Sunny Regards,Perhentian Marriott Resort & Spa
Shuixing123
Deluxe Twin Beds
Stayed in aug. 2024
Family
5 review
4.7/5
Amazing
Posted on 13. aug. 2024
The environment is good, the hardware facilities are also great, the service is a little behind, which is understandable for a new hotel, the romantic beach is good, and I saw sharks, small yellow snappers, clownfish, small eels, angelfish, etc. when diving
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Response from Property: Dear guest, thank you for sharing your stay experience! We are glad that you were satisfied with the hotel's environment and facilities, and enjoyed the diving experience at Romantic Beach. Seeing sharks and various sea creatures must be unforgettable! We have also noticed the deficiencies in service you mentioned. The new hotel does have areas for improvement, and we will work hard to improve service levels. We look forward to your coming again to experience our continuously improved services. Perhentian Marriott Resort and Spa
Guest User
Deluxe King
Stayed in aug. 2024
Family
37 review
4.2/5
Very Good
Posted on 13. aug. 2024
The hardware facilities of the Marriott Hotel are quite satisfactory, but the service is a bit behind. We stayed there for two days in total. On the first day, we had to wait a long time to enter the room when checking in. On the second morning, we rested in the hotel lobby without any water or food. When we wanted to ask the waiter for a welcome drink, the waiter told us that it was only available on the day of check-in. This was really speechless.
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Response from Property: Dear guest, thank you for choosing to stay at our hotel and taking the time to share your feedback. We are glad that you are satisfied with the hotel's facilities, but we are very sorry that the service did not meet your expectations. We noticed that you had to wait a long time at check-in and we're sorry for that. Regarding beverage service, in addition to the welcome drink on the day of check-in, you can also order and enjoy various drinks at the Greatroom lobby bar. We will take your feedback seriously and make improvements in our services to provide you and other guests with a better experience. We look forward to having the opportunity to welcome you again in the future. Perhentian Marriott Resort and Spa
Shanghaijinsuoxuan
Deluxe Twin Beds
Stayed in aug. 2024
Travel with friends
10 review
3.0/5
Posted on 4. aug. 2024
The sheets were dirty, and I had to wait 50 minutes for a car to pick me up. On the last day, the door lock was broken, and it took half an hour for the door to be fixed after being exposed to the sun. My face was sunburned, and there was no apology or explanation.
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Response from Property: Dear Shanghaijinsuoxuan, Thank you very much for your feedback and sincerely apologize for your poor experience at our hotel. We are deeply sorry for the issue you mentioned. Dirty bed sheets: We take our room cleaning standards very seriously, and your feedback will allow us to strengthen supervision and training of our cleaning work to ensure that similar situations do not happen again. Delayed pickup: We're sorry to keep you waiting for so long. We will immediately review and improve our pick-up and drop-off services to ensure they run more efficiently. Door lock failure: We are deeply sorry for the door lock issue you had on your last day and the experience of waiting in the hot sun. Our maintenance team will respond quickly and provide temporary shade or other comfortable waiting arrangements if we encounter similar situations. We sincerely apologize for the inconvenience this stay has caused you. We are working hard to improve our services and hope to provide you with a more pleasant stay experience in the future. Perhentian Marriott Resort and Spa
Guest User
Deluxe King
Stayed in jul. 2024
Couples
7 review
5.0/5
Outstanding
Posted on 2. aug. 2024
The room is very clean, the hotel is beautiful, the staff are smiling and responsive ~ Chinese barrier-free communication, a wonderful experience❤️.
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Response from Property: Dear guest, thank you for sharing your stay experience! We are very happy to hear that you were satisfied with the cleanliness of our rooms, the hotel environment, and the service of our staff. It is our honor to be able to provide you with barrier-free Chinese communication and give you a wonderful experience. Your affirmation is our greatest motivation and we will continue to work hard to provide every guest with quality service and a comfortable environment. Looking forward to serving you again in the future! Perhentian Marriott Resort and Spa
Guest User
Deluxe Twin Beds
Stayed in jul. 2024
Travel with friends
3 review
3.2/5
Posted on 1. aug. 2024
The two houses from 2009 to 2016 must be kept away from each other. They are directly behind the restaurant. The air conditioner and range hood are running 24 hours a day. After closing the balcony door, the room is also very noisy. The balcony is full of smoke. The rooms given by Ctrip are all behind the restaurant. We changed rooms in the last two days. When changing rooms, the hotel had a double check and gave us a room card for 2066, but there were luggage and clothes in the room. After waiting for an hour, we were given an extra room and a free dinner buffet for 3 people as compensation. We had communicated with the hotel before. The air-conditioned speedboat provided by the hotel costs 108 Malaysian ringgits and the regular speedboat costs 35 Malaysian ringgits. After arriving, the air-conditioned speedboat was under maintenance. After communication, the speedboat was charged at half the price. When we came back to settle the bill, we found that the hotel had charged the wrong lunch fee on the 28th. I don’t know who the meal fee was settled to. It was 6 dishes like ours. I didn’t see it at the time, but the settlement price should be about 100 Malaysian ringgits more than ours. The hotel did not mention it on the day of check-out. As a Marriott Titanium Card member, although it was a third-party reservation, it is understandable that the hotel is a newly opened hotel with some imperfections, but I am the one being forced to pay, which I find unacceptable.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for sharing your stay experience in detail. We are deeply sorry for the problems you encountered during your stay and value your feedback. Room noise and fume issues: We apologize for the inconvenience. We will re-evaluate the location and environment of these rooms to ensure that future guests do not encounter similar issues again. Room arrangement error: We are deeply sorry for the trouble you encountered when changing rooms and for the inconvenience caused by repeated check-in inspections. We will strengthen housekeeping management to prevent similar situations from happening again. Thank you for accepting our compensation measures, which we hope will make up for your inconvenience. Speedboat charging issue: We regret the communication issues regarding charging during the maintenance period of the air-conditioned speedboat. We will further optimize the communication process to ensure that we provide customers with accurate information and reasonable solutions. Billing Error: We sincerely apologize for the lunch meal billing error. We will strengthen bill review to ensure that similar situations do not occur again. Ice bucket charges: Regarding the charging issues you encounter at the poolside, we will re-evaluate the charging standards for such services and make appropriate adjustments to ensure that guests receive reasonable services. As a Marriott Titanium member, your opinion is important to us. Although this booking was made through a third party, we are still committed to providing the best service to each guest. We sincerely apologize for the inconvenience caused to you during this stay and will work hard to improve it. We hope to have the opportunity to provide you with a better stay experience in the future. Perhentian Marriott Resort and Spa
Guest User
Deluxe Twin Beds
Stayed in jul. 2024
Family
1 review
5.0/5
Outstanding
Posted on 21. jul. 2024
I rarely write reviews on Ctrip, but I have to write something this time. There is no need to say much about the hotel's environment, service, and safety. Because I brought my children out, I chose Marriott and was not disappointed. It is worth mentioning that this time we finished snorkeling and had dinner at the restaurant on the long beach. ****, and returned to the hotel in the afternoon. The whole family vomited and had diarrhea. An overseas Chinese intern at the hotel front desk was very patient and helped us contact the hotel's doctor. She came to see us after get off work. One time it was one or two in the morning. I am especially grateful to her and the hotel's doctor. There was another one, an overseas Chinese intern in the hotel restaurant. Seeing that our family was listless and sick, she asked us what was wrong and what help we needed. Finally, the kitchen helped us cook a few bowls of porridge and sent them to the guest room. This affection is particularly rare.
When you are away from home and get sick, language communication may not be in place sometimes. I am very grateful to get help from the hotel. Thank you!
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Response from Property: Thank you for sharing your stay experience! We are happy to hear that you are satisfied with the hotel environment, service and safety. A special thank you for mentioning our team, whose patience and care are the hallmarks of our service and glad we were able to assist you in your time of need. I wish you and your family good health and safety, and we look forward to seeing you again! Perhentian Marriott Resort and Spa
Guest User
Deluxe King
Stayed in apr. 2024
Couples
1 review
5.0/5
Outstanding
Posted on 2. maj 2024
A brand new hotel with its own pier, rooms on the mountain overlooking the entire sea, two swimming pools, and a sunset viewing platform. The most recommended is the diving center, the service is very good, there are Chinese diving guides, you can book snorkeling and For deep diving, you can also get a diving certificate at an affordable price.
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6/12
Response from Property: Dear guest, sincerely thank you for your five-star review of our hotel! It is our great honor to allow you to enjoy the ultimate experience at the Perhentian Marriott Resort. The hotel has a private pier and mountain view rooms, allowing you to overlook the charming scenery while relaxing. Three outdoor swimming pools and a stunning sunset viewing deck create a tranquil and romantic setting. What's more worth mentioning is our YBD diving center, which has a senior team and Chinese diving guides. You can book snorkeling, deep diving, and even obtain PADI diving certificates. Thank you again for your review and we look forward to your next stay to create an unforgettable and wonderful experience for you! Perhentian Marriott Resort and Spa
Lalala
Deluxe Twin Beds
Stayed in maj 2024
Other
3 review
5.0/5
Outstanding
Posted on 6. jun. 2024
Overall a great trip, the hotel's own diving center, the service is very friendly
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6/8
Response from Property: Dear guest, thank you for your generous sharing and wonderful review. At the Perhentian Marriott Resort, every guest’s voice is as uplifting as the waves. We are honored to provide you with an unforgettable and passionate experience during your trip, especially at YBD Dive Center. Thank you again for choosing to chart this wonderful journey with us, and we look forward to welcoming you back again in the near future. Perhentian Marriott Resort and Spa
Guest User
Deluxe Twin Beds
Stayed in jul. 2024
Travel with friends
2 review
4.5/5
Great
Posted on 1. aug. 2024
Fantastic stay, quiet cleanliness, nothing to complain about, the incredible welcome.
The staff are very attentive and very kind.
Our stay was more than pleasant, we loved the place, the view was simply incredible.
The restaurants are very very good and varied… quality level, affordable price.
We chose to do the aquatic activities directly on the long beach, the price was much more interesting, the hotel price was too excessive. You can walk 10 minutes to be on Long Beach, no need for a boat taxi
We were able to take advantage of great rates and go to several islands
Shark turtles, beautiful fish, honestly, we regret nothing about this hotel, the atmosphere, the calm, if we had to do it again, we would come back without hesitation…..
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Response from Property: Dear Guest,Thank you so much for sharing your fantastic experience with us! We are thrilled you enjoyed the tranquillity, cleanliness, and incredible hospitality. It's lovely to know that our staff took great care of you and made your stay more than pleasant.We're delighted that you loved the location, breathtaking views, and the variety and quality of our restaurants. We appreciate your feedback regarding the aquatic activities. It's helpful to know that there are more affordable options nearby. We're glad you had the chance to enjoy these activities and explore the beautiful surroundings.Your positive comments about the atmosphere and peaceful environment are greatly appreciated. We would love to have you back for another stay anytime.Sunny Regards,Perhentian Marriott Resort & Spa
Guest User
Deluxe Guest Room, 2 Twin, Sunset View
Stayed in jul. 2024
Family
5 review
2.0/5
Posted on 4. aug. 2024
This is the worst trip I've ever experienced. The hotel service is terrible. Our family of five arrived at the hotel pier at 3:30 pm. We waited for 30 minutes before the hotel came to pick us up. The straight-line distance from the pier to the hotel is about 100 meters, because there are several large suitcases. A lady named Hailey at the front desk received us. The front desk was checking in for our family, and it took until 6 o'clock to complete the check-in procedures. They said that there was a problem with the computer, but there was only one room, and the other room was not given to us until 19:30. We told Hailey that we would go back to the room first, but she took us to the restaurant. When I realized that she had left, we walked back to the front desk by ourselves, and then arranged a car to take us to the room. Poor service! Arrogant attitude!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to share your stay experience with us. We take your feedback very seriously and apologize for any inconvenience caused. Delayed pickup: We are very sorry for the long wait after you arrived at the hotel pier. We will be revisiting our pick-up and drop-off procedures to ensure a more timely pick-up and drop-off service in the future. Long Check-in: We apologize for the lengthy check-in process and the delay in room arrangements. We will strengthen the training of front desk staff to improve work efficiency and ensure the normal operation of technical equipment to avoid similar problems from happening again. Service attitude issues: We are sorry for the service provided by our staff. We will further strengthen the service awareness and attitude training of our employees to ensure that every guest can experience warm and thoughtful service. We value your feedback and will take steps to improve our services as quickly as possible. We hope that we will have the opportunity to provide you with a pleasant stay in the future, and thank you again for your understanding and tolerance. Perhentian Marriott Resort and Spa
Guest User
Deluxe Twin Beds
Stayed in jun. 2024
Family
13 review
5.0/5
Outstanding
Posted on 6. jul. 2024
The hotel focuses on simplicity and privacy, and Joanne Chia. The nanny-level service is great! It feels like home!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your 5-star review! We are delighted that you enjoyed the hotel's atmosphere and attentive service. We look forward to your coming again and sharing a unique and unforgettable journey with us! Perhentian Marriott Resort and Spa