Arwana Perhentian Resort Reviews

Our experience was good, the service ia very pleasant but I have some thing to comment. One day we stayed some hours in the morning without water. No notice before the cut off. Rooms are only cleaned up under request, so the toilet paper. It's a good resort but there are things to improve.

The resort is located on a very long and quiet beach and, even if it is a bit disconcerting at first, it is the ideal place for those who want to spend a few days in total relaxation. The complex is spread over a fairly large area and offers various accommodations on the seafront. We booked one of these and it was really worth it. The room has a beautiful window overlooking the beach and, in the morning, waking up with the sound of the sea in the background is priceless. The room is quite comfortable, a small living room with a sofa and armchair, a bathroom and a bedroom. Outside, a small patio with two chairs and a small table. The bed is comfortable, quite large, the power outlets are convenient. However, we did not like some things: starting with the bathroom which gave off a very bad smell of stagnant water and also persistent. We had to keep the door closed otherwise the bad smell spread to the rest of the room. In general, there was a lot of humidity throughout the bathroom, so much so that the various aluminum accessories had several rusty spots. The shower provided very little water, and to have hot water you had to turn on a second shower head. Externally, one of the two chairs was broken. Finally, there was a generator right behind the room and therefore the noise was very loud even inside, with the doors closed. The services offered by the resort are quite extensive. The restaurant is mediocre, in terms of choice and quality of food. Many of the drinks are not available, many dishes on the menu are “out of stock”… but it is understandable considering that you are on an island. The pool is very large and beautiful even if not very clean. The deck chairs are few and also broken. In conclusion, the real strong point of the resort is the staff and the location. The rest can be improved, there is a lot of potential and if only they took more care of it, there would be nothing to envy to more renowned brand resorts.

The room is large and has a swimming pool. Our room type is in a building. There are also sea view rooms, which are on the seaside, facing the beach. Hot water and air conditioning are good. No soap, no hair dryer. The towel is just a big bath towel, not various small towels. The front desk was very welcoming. Compared with the hotels behind, this is probably the one with the best service. The kids liked it and said they would come again next time and bring a hair dryer, it would be perfect. His food is not delicious. But there are several places to eat around that are good. And it’s cheaper than the PIR one. I saw a small fish storm and a small shark at the pier in the morning.

The hotel was well located but it lacked services like room service, the restaurants were not open so no choice. The room service was not there: no towels, no mini fridge. The air conditioning was impossible to adjust. The beach was beautiful, the view was magnificent.

The facilities are poorly maintained, breakfast has few options but lunch and dinner and the service is very good!

The hotel is very nice from the outside, the whole cabins and the pool are spectacular. However, all this is spoiled by the rest. The lack of cleanliness in the hotel is very great, you have to ask for your room to be cleaned daily at reception, which would not be a problem if they did it. Of the 6 days we were there, they only cleaned it for us two even though we asked in the morning. On the other hand, every night, we had problems with the water in the shower, which did not come out, it was cut off, etc. The only solution from the hotel was to tell us to wait, and one of the times, they took us to another room to shower. In other words, they treated the customer very badly, since every time we complained they washed their hands, they did not give a solution and on top of that they had an arrogant attitude. We paid for this hotel because it was a higher category one in the Perhentian Islands, since there are much cheaper options, but it completely disappointed us. The buffet breakfast is not very varied or good either, as it is not designed for international tourists but rather for locals.

Pros: Big room for family, resort has its own jetty, some restaurants few doors away, friendly staff to guide you to the boat. Cons: No hair dryer, no fridge, no place to hang wet clothes (most people simply hang outside rooms). No frill breakfast

The hotel is far from being like the photos. The beach is dirty and not cleaned, the pool has algae. As for the room, it is dirty, the bathroom too. Breakfast is not good. The hotel deserves a general refresh. In short, flee this hotel!!!

- Service misérable, temps d’attente pour recevoir son plat : 45 minutes. - pas de wifi dans les chambres. - nous devons nous déplacer sur d’autres iles pour avoir de plages correct car celle-là est terrible. - piscine pas terrible À ÉVITER !