Stars Lizhi Hotel (Puning Plaza Wantaihui Branch) Reviews
Stars Lizhi Hotel (Puning Plaza Wantaihui Branch)
Opposite to International Clothing City, Puning, Guangdong, ChinaView Hotel Details
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Stars Lizhi Hotel (Puning Plaza Wantaihui Branch) Guest Reviews
4.7/5
Outstanding
1639 review
Verified reviewsLocation4.7
Amenities4.7
Service4.7
Cleanliness4.6
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All reviews(1639)
Positive reviews(1585)
Reviews with photos/video(327)
Friendly front desk staff(119)
Classy environment(109)
Delicious breakfast(62)
Well decorated(38)
Perfect for business trips(27)
Stayed multiple times(15)
Excellent room layout(7)
Delicious buffet(4)
Negative reviews(54)
HearMeRoar
Delightful Double Bed Room (Large Screen Projection + Private City View + Romantic Couple + Zero Pressure Sleep Aid)
Stayed in Jul 2024
Business travelers
30 review
Outstanding
Posted on Sep 1, 2024
Nice service, nice lobby, but rooms are dated and should be upkept.
Response from Property: Dear foreign guests, welcome to Puning, China! Thank you for recognizing our hotel and providing valuable feedback. We must take the shortcomings seriously and improve them. We also look forward to providing you with a better experience during your next visit.China is a country of etiquette in the world, where people are peaceful and friendly. May your journey be filled with sunshine and warmth, always with you~ ----Hotel General Manager Siloc lee
Raycm
Quiet Comfort Twin Room (Deep Sleep Enhancement + Private City View + Bathroom Wet-Dry Separation + Zero Pressure Mattress + Cotton Bedding)
Stayed in Feb 2024
Family
18 review
Posted on Mar 12, 2024
The room is nice and bed is comfortable however location is a bit away from Centre. Good quality is alright considering the hotel price
Response from Property: Dear customer, thank you very much for your insightful evaluation. Your arrival makes us feel honored! Looking forward to your next visit. May your journey be filled with sunshine and warmth, always with you~
Chun Hooi
Delightful Double Bed Room (Large Screen Projection + Private City View + Romantic Couple + Zero Pressure Sleep Aid)
Stayed in Nov 2024
Business travelers
2 review
Outstanding
Posted on Dec 21, 2024
Very good service
Response from Property: 尊敬的賓客：您好！非常感謝您的入住與讚賞！很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力讓每一位賓客享有賓至如歸的入住感受，熱切期待您的再次光臨！歡迎您再回來體驗，祝生活愉快！
Ryanngkk
Fun Family Room (Zero Pressure Sleep + Air Purifier + Children's Amenities + Toys)
Stayed in Oct 2023
Family
6 review
Great
Posted on Nov 23, 2023
Good service
Response from Property: 尊敬的賓客：您好，感謝您的點評！酒店提倡“ 用心服務”，我們正在用心發現可以給您提供服務的機會， 給您提供更滿意、更舒適的休息環境！ 您的滿意就是我們的追求！ 期待您的再次光臨。
Guest User
Fun Family Room (Zero Pressure Sleep + Air Purifier + Children's Amenities + Toys)
Stayed in Jun 2024
Family
2 review
Posted on Jul 21, 2024
The service is okay, but I don’t want to talk about hygiene. Looking at the pictures, I’m allergic.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel. We are sorry that your stay did not fully meet your expectations. Regarding every valuable suggestion you mentioned, we will provide feedback to the hotel management to find out the deficiencies in every detail, maintain the good aspects, and improve the deficiencies to improve service quality. We always strive to create a perfect stay experience for our guests. If you come here next time, I hope you can give us a chance to apologize and sincerely invite you to come again.
Guest User
Delightful Double Bed Room (Large Screen Projection + Private City View + Romantic Couple + Zero Pressure Sleep Aid)
Stayed in Aug 2024
Solo travelers
3 review
Posted on Oct 18, 2024
The sanitation is acceptable, but the room is small and the surrounding area is very noisy. In addition, the sound insulation is very poor. I heard someone opening the door in the middle of the night. The front desk said that they checked the surveillance and no one was there. It may be the sound of the door opening and closing in the next room. In any case, I dare not sleep.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
joyce
Fun Family Room (Zero Pressure Sleep + Air Purifier + Children's Amenities + Toys)
Stayed in Jul 2023
Family
5 review
Posted on Aug 7, 2023
Passing by a hotel I booked temporarily in Puning, I saw that it was a newly opened hotel in 2022. It was okay to enter the lobby, but I felt that the professional skills of the waiters needed to be improved. When entering the room, the gray layer was not cleaned, and there were many drains in the trash can, sink, and makeup mirror... There were residual instant noodles on the table in the room... and the hair on the floor was not cleaned. The elevator was dirty, with lots of scratches, and the elevator facilities were not well protected. Logically speaking, a newly opened hotel cannot be like this.
Original TextTranslated by Google
Response from Property: Dear guest, the hotel takes your comments very seriously. We apologize for not being satisfied with your stay this time. We hope to have the opportunity to communicate more with you and give us more valuable suggestions. We will do every service aspect meticulously and live up to your high expectations for the hotel! I hope Little Star can become your home in Little Star! We sincerely look forward to your visit again! Thanks!
Xu dexinli
Delightful Double Bed Room (Large Screen Projection + Private City View + Romantic Couple + Zero Pressure Sleep Aid)
Stayed in Nov 2024
Business travelers
66 review
Great
Posted on Dec 29, 2024
設施：很好，比較過硬，
衞生：還行，在同瑞價格中算是最好的了＇廁所有消毒紙巾非常方便，安全
環境：出差遊玩很方便
服務：從開業到現在一貫優秀
唯一有一點小意見是：那個洗手池旁邊為什麼沒有肥皂或者洗手液很不方便？！
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Response from Property: 尊敬的賓客：您好！感謝您5分的點評哦！每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們温馨的回憶，歡迎下次光臨，祝：安好！
Hanjun
Delightful Double Bed Room (Large Screen Projection + Private City View + Romantic Couple + Zero Pressure Sleep Aid)
Stayed in Nov 2024
Family
2 review
Outstanding
Posted on Dec 18, 2024
（入住真的很舒服忘記多拍照片，與示意圖都差不多）
酒店很大一棟，好找～
對面過馬路就是服裝城，步行十分鐘內就可以抵達萬泰新天地商城跟萬泰匯中心，附近很多餐廳、小吃攤
客房空間很大，兩個28吋行李箱打開還綽綽有餘，電視很大台，也有一些免費音樂跟電視劇電影可以看，裡面是一張雙人大床
房內窗邊有鋪軟墊，房間內也有額外的桌椅，多人用餐也有非常充足的空間
衛浴設施是乾濕分離的設計，這次入住的房間是直接分成兩間（淋浴間、馬桶分開），所以同時使用也互不影響，非常方便～
熱水來得很快
前台人員及客房經理的服務都很好👍🏻
過程中有發生一些些小烏龍，都有順利協助處理，有任何問題都可以即時向飯店人員反應，很客氣也很友善
早餐採自助式，樣式不算太多但短住幾天不會有吃膩的問題
還有現煮的粿條湯跟現炸油條
推薦
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Response from Property: 尊敬的賓客：感謝您入住酒店並分享，很高興酒店的每一個環節都得到您的認可，通過您細緻入微的描述，可以感受到這次旅程給您帶來的幸福感，這是我們服務者一直追求的，這也將成為我們繼續努力、不斷進取的動力，期待下次為您服務！
Anonymous User
Delightful Double Bed Room (Large Screen Projection + Private City View + Romantic Couple + Zero Pressure Sleep Aid)
Stayed in Nov 2024
Other
17 review
Outstanding
Posted on Dec 25, 2024
酒店挺好，性價比挺高，衞生 服務都不錯，早餐也好吃。還給免費升級了房間，落地窗顯得房間寬敞明亮。連住三天。
設施：比較完善
衞生：挺乾淨
環境：隔音稍差
服務：很好
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Response from Property: 您好！非常感謝您的入住與讚賞！很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力讓每一位賓客享有賓至如歸的入住感受，熱切期待您的再次光臨！歡迎您再回來體驗，祝生活愉快！
Haixiangbudaomingzi
Quiet Comfort Double Bed Room (Quiet And Comfort + Latex Bedding)
Stayed in Nov 2024
Business travelers
94 review
Outstanding
Posted on Dec 22, 2024
挺好的，，，，房間乾乾淨淨的，衞生方方面面都挺好的。。。。。。。。。。。。。。。。。。。多次入住。。。。。
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Response from Property: 尊敬的賓客：您好，感謝您的點評！酒店提倡“用心服務”，我們正在用心發現可以給您提供服務的機會，給您提供更滿意、更舒適的休息環境！您的滿意就是我們的追求！期待您的再次光臨。
Guest User
Fun Family Room (Zero Pressure Sleep + Air Purifier + Children's Amenities + Toys)
Stayed in Sep 2024
Other
19 review
Posted on Oct 14, 2024
衞生：一般，枕頭和被子有污跡。
設施：缺點是空調對着床吹，設計不太合理，優點是有送餐機器人。
環境：周邊吃飯宵夜挺多的
服務：優點是有洗衣房，保安的服務好。缺點是想加床被子説要額外收錢，我住了那麼多地方的各種酒店，從來沒遇到過加被子竟然要收錢的，關鍵是這個空調還對着床吹！
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Response from Property: 尊敬的賓客，感謝您對酒店的點評，很抱歉此次入住未能完全達到您的期望。關於您提及的每一條寶貴的建議我們都將反饋至酒店管理層，從細微處發現不足，保持好的方面，改進不足，以提高服務質量。我們始終追求為賓客打造完美的入住體驗。若您下次至此，希望能給我們一個機會致歉，誠邀您的再次到來。
Anonymous User
Fun Family Room (Zero Pressure Sleep + Air Purifier + Children's Amenities + Toys)
Stayed in Sep 2024
Family
1 review
Very Good
Posted on Oct 5, 2024
訂的親子房，房間有張小床，給孩子們睡挺好的。酒店還提供孩子的拖鞋及洗漱用品。到房間還能有機器人送上來，孩子很感興趣。房間裏的設備比較舊。
自助早餐，樣式少，基本的食材吧。
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Response from Property: 尊敬的賓客：您好！流溪緩緩，時光柔軟，感謝親的支持，我們會延續一如既往的好品質和更加完善的服務，來謝謝您們的支持與厚愛，期待您的再次光臨，祝您開心的度過每一天！
Guest User
Quiet Comfort Double Bed Room (Quiet And Comfort + Latex Bedding)
Stayed in Sep 2024
Family
10 review
Very Good
Posted on Oct 9, 2024
房間挺大的，該有的設施都有，離最旺的商圈也比較近，晚上週邊還有大排檔，吃東西很方便。酒店的早餐比較簡單，不過也是能接受的。
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Response from Property: 尊敬的賓客：您好！流溪緩緩，時光柔軟，感謝親的支持，我們會延續一如既往的好品質和更加完善的服務，來謝謝您們的支持與厚愛，期待您的再次光臨，祝您開心的度過每一天！
Jiguangouruola
Delightful Double Bed Room (Large Screen Projection + Private City View + Romantic Couple + Zero Pressure Sleep Aid)
Stayed in Aug 2024
Family
1 review
Outstanding
Posted on Sep 11, 2024
房間很好乾凈衞生、前台給免費升級房型超級好的小姐姐❤️熱水也很好，出來玩不僅房間乾淨熱水器也要正常才不會破壞旅遊的心情呀❤️
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Response from Property: 尊敬的賓客：您好！感謝您的光臨，同時也真誠感謝您對我們的喜愛和認可，您記住了在這裏的美好時光讓我們心裏很感動，讓賓客享有美好入住體驗是我們義不容辭的責任，能得到您的讚許我們深感榮幸，同時我們也更有動力繼續前行，希望能有更多為您服務的機會！