_O9547UI
August 2, 2024
We traveled far away to get to punta Cana and we thought we booked one of the best hotels in the area, but for our surprise we the entire hotel is under constructions, all the main outdoor area including the main pool. Noise all the time, dust and looks like in constructions site. No one gave us any notice for it. We asked to move but all the hotels are not available or with ridiculous price, so we had no choice but to stay in the hotel. The hotel did provide a small pool 5 minutes drive away but need to wait all the time for pickup, this is not a way to compensate and we are with 3 kids, 1 is 7 month old, and we need to be close to the room so we could not be in this pool. We asked for compensation from the manager and they wanted to give us 100 dollars! For a rouined 3 days from our trip. This hotel should have been closed for constructions or at least send an email explaining the situation for customers to decide, they told us that if we booked directly from them that they would have told us! I don’t understand this answer! So to customers that booked from 3rd party they don’t have any concerns to? This is the way to treat customers? Such a shame.