Block A, Menara Shaftsbury, Presint 1, Putrajaya, 62000, MalaysiaView Hotel Details
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Mercure Living Putrajaya Guest Reviews
4.5/5
Great
283 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(283)
Positive reviews(277)
Reviews with photos/video(111)
Delicious breakfast(35)
Large rooms(24)
Great swimming pool(22)
Convenient for shopping(22)
Near shopping area(21)
Perfect for families(19)
Convenient parking(14)
Strange smell in room(6)
Negative reviews(6)
Daeng Nurul Qayyimah
One-Bedroom Apartment
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 23, 2024
All is tip top. I love to stay here with my family. Thank you mercure living hotel
6/7
K.Izham
One-Bedroom Apartment
Stayed in Jul 2024
Business travelers
23 review
4.5/5
Great
Posted on Jul 25, 2024
Overall stays here are great due to its location as well the spacious room. Parking is free.
Minot comments in the gym's lighting which is not suitable for night workout. I really recommend the hotel to increase the lumen to be brighter.
Response from Property: Dear K.Izham,Thank you for taking the time to share your experience at our hotel. We are pleased to hear that you enjoyed our prime location, spacious rooms, and complimentary parking.We appreciate your feedback regarding the gym's lighting. We understand the importance of a well-lit environment for night workouts and will certainly consider your suggestion to increase the brightness in that area.Your comments are invaluable to us as we strive to improve our facilities and services. We look forward to welcoming you back and hope to provide an even better experience on your next stay.Best regards,Wan EnderiGeneral Manager
Nor Shirah Zafirah binti
One-Bedroom Apartment
Stayed in Jul 2024
Family
8 review
4.2/5
Very Good
Posted on Jul 8, 2024
Nice location. Big pool. Parking a bit hard due to close to wedding avenue Bizmilla in weekend.
Response from Property: Dear Ms. Nor Shirah Zafirah,Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our location and the pool facilities. We apologize for any inconvenience caused by the parking difficulties during the weekend. Our team is working to address this issue and improve the overall experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Best regards,Wan EnderiGeneral Manager
nrshazalie
One-Bedroom Apartment
Stayed in Jun 2024
Couples
6 review
5.0/5
Outstanding
Posted on Jun 17, 2024
best hotel ever . Great for activities
positiveMentions
Great Swimming pool
hygiene-plus
Hygiene Plus
review-scores
Excellent room comfort & quality
positiveMentions
Great Breakfast
internet connection lajuuuuu
tq
6/10
Response from Property: Dear nrshazalie,Thank you for your kind feedback! We are delighted to hear that you enjoyed your stay with us, especially the activities and our excellent swimming pool. Maintaining high hygiene standards is a priority for us, and we are glad this reflected positively in your experience. Your compliments on room comfort, breakfast, and internet connectivity are greatly appreciated. We look forward to welcoming you back soon for another memorable stay.Warm regards,Wan EnderiGeneral Manager
Sab Mus
One-Bedroom Apartment
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 23, 2024
Our recent stay at this hotel was nothing short of delightful. From the moment we arrived, the staff made us feel welcome and valued. We came early around 1pm to check-in. The check-in process was smooth and efficient, with the front desk personnel providing us with all the necessary information about the hotel’s amenities and services.
The room itself was incredible, spacious, and tastefully decorated. The bed was incredibly comfortable, ensuring a restful night's sleep.
We enjoyed a breakfast buffet, which offered a wide variety of fresh and delicious options. Overall, our experience at this hotel was fantastic.
Response from Property: Dear Sab Mus,Thank you for your kind words and positive feedback about your recent stay at our hotel. We are delighted to hear that you enjoyed our amenities, services, and breakfast buffet. Our team takes great pride in ensuring a memorable experience for our guests, and we are thrilled to have met your expectations. We look forward to welcoming you back on your next visit.Best regards,Wan EnderiGeneral Manager
Guest User
Two-Bedroom Apartment
Stayed in Jun 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Jun 26, 2024
Clean room, spacious and amazing breakfast!! Easy to check in and friendly staff. I had a great stay!
Response from Property: Dear Valued Guest,Thank you for your wonderful feedback regarding your recent stay at our hotel. We are delighted to hear that you found your room clean and spacious, and that you enjoyed our breakfast offerings. Your compliments about our check-in process and the friendliness of our staff are greatly appreciated. We strive to provide an exceptional experience for all our guests, and it is gratifying to know we met your expectations.We look forward to welcoming you back on your next visit.Warm regards,Wan EnderiGeneral Manager
Fiqa.rosli
Executive Suite
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jul 9, 2024
Ni kali kedua i booking hotel ni.. kalini i bawak my family n sister yg penting semua happy..and i ada mintak ballon for father's..tq
Response from Property: Dear Fiqa.rosli,Thank you for choosing to stay with us again and for bringing your family along this time. We are delighted to hear that everyone had a wonderful experience.We are also pleased to know that the special balloon arrangement for Father's Day met your expectations. Your satisfaction is our top priority, and it’s gratifying to know that we were able to contribute to your memorable stay.Should you have any further requests or need assistance in the future, please do not hesitate to contact us.Warm regards,Wan EnderiGeneral Manager
BB 8552
Two-Bedroom Apartment
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 8, 2024
Excellent service…good location…got mini market at UG level…basic kitchen utensils…got microwave, washing machine…very conducive for small family…we even manage to secure early check in (12pm) and late check out (3pm)…highly recommended and definitely will stay again
Response from Property: Dear BB 8552,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your recent stay and that our amenities and service met your expectations. Your kind words about our location, facilities, and accommodation options are greatly appreciated. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Wan EnderiGeneral Manager
i am cemong
One-Bedroom Apartment
Stayed in May 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 3, 2024
The super duper awesome hotel that i've been stay.. really relaks and my kids also enjoy swimming at pool..very privacy room and also i can wash my clothes. Will repeat to stay here again and again. Highly recommend!! Staff very friendly and easy parking.
Response from Property: Dear i am cemong,Thank you for choosing to stay with us at Mercure Living Putrajaya. We are thrilled to hear that you and your family enjoyed your time with us and that our facilities, including the pool and laundry services, contributed to a relaxing and enjoyable experience.Your kind words about our staff and the overall ambiance of our hotel are truly appreciated. We strive to provide exceptional service and a comfortable environment for all our guests, and it's rewarding to know that we succeeded in meeting your expectations.We look forward to welcoming you back for another delightful stay in the near future.Warm regards,Wan EnderiGeneral Manager
AlongAyu
Two-Bedroom Apartment
Stayed in May 2024
Family
6 review
5.0/5
Outstanding
Posted on Jun 13, 2024
Such a wonderful stay for our family. Comfortable, Convenient, and Clean, we give Mecure Living 3 Cs! The breakfast buffet was awesome. Very close to Alamanda shopping mall, I spent hours doing my shopping there. We dont have to go far to buy food, we can just grab nice hot seafood, malay cuisine, fruit juices, banana fritters etc at the food court. We also make used the kitchen and did our marketing at Redtick that offers a variety of fishes, they also have chicken, meat and lots of thing for cooking especially the frozen food with lots of choices. This is our 3rd stay and definitely will come again soon🙂
6/7
Response from Property: Dear AlongAyu,Thank you for choosing Mercure Living and for sharing your experience with us. We are delighted to hear that you had a wonderful stay and enjoyed our comfortable accommodations, convenient location, and cleanliness standards. It's great to know that our breakfast buffet and proximity to Alamanda shopping mall added to your enjoyment. We look forward to welcoming you back for your 4th stay and ensuring another memorable experience.Warm regards,Wan EnderiGeneral Manager
Anonymous User
One-Bedroom Apartment
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 4, 2024
My family and I have a pleasant stay. It is so touching knowing that the painting at the hotel was made by autism kid. What a cool hotel Mercure is. I really their breakfast as it served shabu-shabu early in the morning.
Response from Property: Dear Valued Guest,We are thrilled to hear that you and your family had a pleasant stay with us at Mercure Living Putrajaya. Your kind words regarding our hotel and amenities, particularly the painting crafted by an autistic artist, warm our hearts. We strive to create memorable experiences for all our guests, and it's delightful to know that you appreciated the uniqueness of our offerings.Your feedback about our breakfast, featuring shabu-shabu, is greatly appreciated. We aim to provide a diverse and satisfying culinary experience for all our guests.Thank you for choosing Mercure, and we look forward to welcoming you back soon.Warm regards,Wan EnderiGeneral Manager
Nash Gh
One-Bedroom Apartment
Stayed in May 2024
Family
3 review
4.2/5
Very Good
Posted on May 26, 2024
My 2nd time visit to this hotel after around 6 month. But this time a little bit dissapointed because the pool is close for maintainance during my arrival. Management said it's unavoidable because someone irresponsible cause the pool to be close for cleaning. But my suggestion is the hotel could inform earlier through email and provide option to change the date if possible. There's playground but also inaccessible because they close the door to the pool. So sad, my kids don't have anything to do on the first day. Other than that, my stay was good, the room is clean, food is good. They said i can get free upgrade on my next visit. Will looking fowards about it.
Response from Property: Dear Nash Gh,Thank you for your feedback and for choosing to stay with us again. We sincerely apologize for the inconvenience caused by the pool closure and the playground access issue during your visit. Your suggestion to inform guests earlier is invaluable, and we will implement this in the future. We're glad to hear that you enjoyed the rest of your stay, including the clean room and good food. As a token of our appreciation, we look forward to offering you a free upgrade on your next visit.Warm regards,Wan EnderiGeneral Manager
Adam Salan
One-Bedroom Apartment
Stayed in May 2024
Business travelers
7 review
4.0/5
Very Good
Posted on May 17, 2024
Free parking with TnGo card. Warm welcome by hotel lobby and receptionist during checked in.
Breakfast start at 7am and the restaurant tables have stove to boil the soup the soup Very delicious
During the day it look like inadequate staffs to manage the crowd from. 7-8am. Egg station clearly disappointed and give up after 3rd time foll up my order . But finally they sent to my table and apologized after about 30-45mins and the Ouellette ingredient Is not like what I've ordered. the butter also found half melt. Indicated it was not keep at the right temperature
Poor girl who have to attend the incoming guest and clearing the table alone. They are the only 2 staffs that i observed working to deal with the guest.
Response from Property: Dear Mr. Adam,Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate your insights as they help us continually improve our services and guest experience.We are delighted to hear that you enjoyed the convenience of our free parking with the TouchnGo card, as well as the warm welcome extended to you by our lobby and receptionist during check-in. It's always our aim to make our guests feel right at home from the moment they arrive.We are sorry to learn that your breakfast experience did not meet your expectations. Your comments about the inadequacy of staff during peak hours and the challenges faced at the egg station are duly noted. Rest assured, we take your feedback seriously, and we will address these staffing issues to ensure a smoother breakfast service for all our guests in the future. We apologize for any inconvenience caused and appreciate your patience in this matter.Regarding the quality of the omelette and the condition of the butter, we apologize for the discrepancies you encountered. Please know that this does not reflect our usual standards, and we will review our food preparation and storage procedures to prevent such occurrences in the future.We truly value your feedback as it helps us identify areas for improvement, and we thank you for bringing these matters to our attention. It is through feedback like yours that we can enhance the overall guest experience.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations.If you have any further concerns or would like to discuss your stay in more detail, please do not hesitate to contact us directly.Warm regards,Wan EnderiGeneral Manager
Budeen
One-Bedroom Apartment
Stayed in May 2024
Couples
4 review
5.0/5
Outstanding
Posted on May 12, 2024
Hotel best.cantik biliknya..makanan pun sedap sedap..cuma mall dia sendu sikit.its better to jalan to alamanda instead of shaftbury mall.not many shops open there. I stayed at 1 bedroom apartment, bilik ok cuma aircond dalam bedroom tak berapa nak sejuk since the placement tak hala ke katil or lambat sejuk im not sure. Other than that all was great. The staff also nice. The view pun ok.
Response from Property: Dear Budeen,We are thrilled to hear you enjoyed your stay with us! Your feedback is valuable, and we are glad you found our rooms comfortable and the food delicious. Regarding the air conditioning, we will certainly look into the placement to ensure optimal cooling. Thank you for pointing out the mall situation; we will work on enhancing the shopping experience for our guests. We are delighted you found our staff friendly and appreciated the view. Your satisfaction is our priority, and we hope to welcome you back for another wonderful stay soon!Warm regards,Wan EnderiGeneral Manager
Guest User
One-Bedroom Apartment
Stayed in May 2024
Friends
1 review
5.0/5
Outstanding
Posted on May 6, 2024
Overall was a nice staycation. Walking distance from Alamanda Mall. Easy to get Grab, you can use Mrt Bus feeder from Putrajaya Sentral. Easy to find restaurants and mini market. Has Sukiya & Shabu2 outside the hotel lobby. You can cook, wash clothes.
I only has 1 complaint, the bathroom was clean but quite smelly. The smell came from the water drainage in the shower room.
Response from Property: Dear Valued Guest,I am delighted to hear you had a pleasant staycation! Being close to Alamanda Mall and having convenient transportation options sounds fantastic. It is great that you found dining and shopping easily accessible. However, I am sorry to learn about the issue with the bathroom. Your feedback is valuable, and I will ensure our team addresses the smell from the water drainage promptly. We strive to provide a comfortable experience for all our guests, and your input helps us improve. Thank you for sharing your experience, and we hope to welcome you back soon for an even better stay!Warm regards,Wan EnderiGeneral Manager