Mercure Living Putrajaya Reviews

Response from Property: Dear K.Izham,Thank you for taking the time to share your experience at our hotel. We are pleased to hear that you enjoyed our prime location, spacious rooms, and complimentary parking.We appreciate your feedback regarding the gym's lighting. We understand the importance of a well-lit environment for night workouts and will certainly consider your suggestion to increase the brightness in that area.Your comments are invaluable to us as we strive to improve our facilities and services. We look forward to welcoming you back and hope to provide an even better experience on your next stay.Best regards,Wan EnderiGeneral Manager

Response from Property: Dear Ms. Nor Shirah Zafirah,Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our location and the pool facilities. We apologize for any inconvenience caused by the parking difficulties during the weekend. Our team is working to address this issue and improve the overall experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Best regards,Wan EnderiGeneral Manager

Response from Property: Dear nrshazalie,Thank you for your kind feedback! We are delighted to hear that you enjoyed your stay with us, especially the activities and our excellent swimming pool. Maintaining high hygiene standards is a priority for us, and we are glad this reflected positively in your experience. Your compliments on room comfort, breakfast, and internet connectivity are greatly appreciated. We look forward to welcoming you back soon for another memorable stay.Warm regards,Wan EnderiGeneral Manager

Response from Property: Dear Sab Mus,Thank you for your kind words and positive feedback about your recent stay at our hotel. We are delighted to hear that you enjoyed our amenities, services, and breakfast buffet. Our team takes great pride in ensuring a memorable experience for our guests, and we are thrilled to have met your expectations. We look forward to welcoming you back on your next visit.Best regards,Wan EnderiGeneral Manager

Response from Property: Dear Valued Guest,Thank you for your wonderful feedback regarding your recent stay at our hotel. We are delighted to hear that you found your room clean and spacious, and that you enjoyed our breakfast offerings. Your compliments about our check-in process and the friendliness of our staff are greatly appreciated. We strive to provide an exceptional experience for all our guests, and it is gratifying to know we met your expectations.We look forward to welcoming you back on your next visit.Warm regards,Wan EnderiGeneral Manager

Response from Property: Dear Fiqa.rosli,Thank you for choosing to stay with us again and for bringing your family along this time. We are delighted to hear that everyone had a wonderful experience.We are also pleased to know that the special balloon arrangement for Father's Day met your expectations. Your satisfaction is our top priority, and it’s gratifying to know that we were able to contribute to your memorable stay.Should you have any further requests or need assistance in the future, please do not hesitate to contact us.Warm regards,Wan EnderiGeneral Manager

Response from Property: Dear BB 8552,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your recent stay and that our amenities and service met your expectations. Your kind words about our location, facilities, and accommodation options are greatly appreciated. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Wan EnderiGeneral Manager

Response from Property: Dear i am cemong,Thank you for choosing to stay with us at Mercure Living Putrajaya. We are thrilled to hear that you and your family enjoyed your time with us and that our facilities, including the pool and laundry services, contributed to a relaxing and enjoyable experience.Your kind words about our staff and the overall ambiance of our hotel are truly appreciated. We strive to provide exceptional service and a comfortable environment for all our guests, and it's rewarding to know that we succeeded in meeting your expectations.We look forward to welcoming you back for another delightful stay in the near future.Warm regards,Wan EnderiGeneral Manager

Response from Property: Dear AlongAyu,Thank you for choosing Mercure Living and for sharing your experience with us. We are delighted to hear that you had a wonderful stay and enjoyed our comfortable accommodations, convenient location, and cleanliness standards. It's great to know that our breakfast buffet and proximity to Alamanda shopping mall added to your enjoyment. We look forward to welcoming you back for your 4th stay and ensuring another memorable experience.Warm regards,Wan EnderiGeneral Manager

Response from Property: Dear Valued Guest,We are thrilled to hear that you and your family had a pleasant stay with us at Mercure Living Putrajaya. Your kind words regarding our hotel and amenities, particularly the painting crafted by an autistic artist, warm our hearts. We strive to create memorable experiences for all our guests, and it's delightful to know that you appreciated the uniqueness of our offerings.Your feedback about our breakfast, featuring shabu-shabu, is greatly appreciated. We aim to provide a diverse and satisfying culinary experience for all our guests.Thank you for choosing Mercure, and we look forward to welcoming you back soon.Warm regards,Wan EnderiGeneral Manager

Response from Property: Dear Nash Gh,Thank you for your feedback and for choosing to stay with us again. We sincerely apologize for the inconvenience caused by the pool closure and the playground access issue during your visit. Your suggestion to inform guests earlier is invaluable, and we will implement this in the future. We're glad to hear that you enjoyed the rest of your stay, including the clean room and good food. As a token of our appreciation, we look forward to offering you a free upgrade on your next visit.Warm regards,Wan EnderiGeneral Manager

Response from Property: Dear Mr. Adam,Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate your insights as they help us continually improve our services and guest experience.We are delighted to hear that you enjoyed the convenience of our free parking with the TouchnGo card, as well as the warm welcome extended to you by our lobby and receptionist during check-in. It's always our aim to make our guests feel right at home from the moment they arrive.We are sorry to learn that your breakfast experience did not meet your expectations. Your comments about the inadequacy of staff during peak hours and the challenges faced at the egg station are duly noted. Rest assured, we take your feedback seriously, and we will address these staffing issues to ensure a smoother breakfast service for all our guests in the future. We apologize for any inconvenience caused and appreciate your patience in this matter.Regarding the quality of the omelette and the condition of the butter, we apologize for the discrepancies you encountered. Please know that this does not reflect our usual standards, and we will review our food preparation and storage procedures to prevent such occurrences in the future.We truly value your feedback as it helps us identify areas for improvement, and we thank you for bringing these matters to our attention. It is through feedback like yours that we can enhance the overall guest experience.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations.If you have any further concerns or would like to discuss your stay in more detail, please do not hesitate to contact us directly.Warm regards,Wan EnderiGeneral Manager

Response from Property: Dear Budeen,We are thrilled to hear you enjoyed your stay with us! Your feedback is valuable, and we are glad you found our rooms comfortable and the food delicious. Regarding the air conditioning, we will certainly look into the placement to ensure optimal cooling. Thank you for pointing out the mall situation; we will work on enhancing the shopping experience for our guests. We are delighted you found our staff friendly and appreciated the view. Your satisfaction is our priority, and we hope to welcome you back for another wonderful stay soon!Warm regards,Wan EnderiGeneral Manager