Phoenix Resort Pyeongchang Reviews
Phoenix Resort Pyeongchang
174 Taegi-ro, Bongpyeong-myeon, Pyeongchang-gun, Gangwon State, 25307, South KoreaView Hotel Details
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Phoenix Resort Pyeongchang Guest Reviews
4.1/5
Very Good
99 review
Verified reviewsLocation4.5
Amenities3.9
Service4.0
Cleanliness3.8
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All reviews(99)
Positive reviews(85)
Reviews with photos/video(31)
Awesome stay(26)
Great location(8)
Perfect for kids(7)
Average towels(5)
Great value for money(5)
Friendly staff(5)
Convenient location(4)
Negative reviews(14)
Anonymous User
Sky Suite
Stayed in Feb 2025
Family
4 review
Very Good
Posted on Feb 9, 2025
Living in the Blue Tower Sky Suite was a great experience! We enjoyed a 4-day, 3-night stay with no delays during check-out. The suite is within a 5-minute walk to the ski house and about a 10-minute walk to the central plaza, where we could shop at the convenience store (open until midnight) and visit the game store to play with the kids. Our kids really loved both the day and night activities. However, driving in the snow required extra caution since the rental car had four-season tires but no chains. Overall, it was a wonderful and memorable trip!
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Response from Property: Thank you for using our Phoenix Park and sharing your experience.
We feel a great sense of accomplishment and joy when you tell us that you had a satisfying time during your stay.
We will share your deep interest with more staff members and strive to provide the best service experience in the future.
We hope to see you again at the beautiful Phoenix Park in all four seasons.
Thank you.
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Lee Seung Jin
Sky Suite Bunker
Stayed in Jan 2025
Family
5 review
Posted on Jan 8, 2025
We like this ski resort, we return every year to ski with the kids. We will return again next year for skiing, but I hope the cleanliness will be better.
먼지가 너무 많았어요~~~~~
OJJJJJ
Sky Standard
Stayed in Dec 2024
Couples
15 review
Great
Posted on Dec 27, 2024
Quite nice overall. Very close to the snowboarding park. The only hiccup is that there are not enough food choices.
Go for the most expensive room. It is worth it.
Guest User
Sky Suite Family
Stayed in Feb 2025
Family
4 review
Posted on Feb 23, 2025
New rooms in condo, but very dirty. Looks like cleaning doesn’t work at all.
Close to the slope.
Very cold everywhere in halls, but room is warm.
Buildings also very old.
Response from Property: Hello, dear customer,
First of all, thank you for staying at Phoenix.
First of all, we are glad that you gave us a positive review of our new condominium. However, we sincerely apologize for the inconvenience caused by the cleanliness issue. Your feedback that you were not satisfied with the cleaning condition is very important to us, and we will immediately review and improve the cleaning process.
Thank you for your valuable feedback,
and we hope to see you again at Phoenix, where the four seasons are beautiful.
Thank you.
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Matthew
Royal Condo
Stayed in Dec 2024
Family
5 review
Posted on Jan 31, 2025
One of the better ski slopes in korea. Though the resort is relatively basic with just the essential supplies
Response from Property: Hello, this is the Phoenix Park. Thank you for using our Phoenix Park and taking your valuable time to share your travel.We apologize for the inconvenience caused by not providing atisfactory service during the travel. Based on your precious words, we will thoroughly care and try to improve. If you need any additional inquiries, we would appreciate it if you could use the customer center (1588-2828).We hope to see you again at Phoenix Park, where the four seasons are beautiful.Thank you.
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david315
Royal Condo
Stayed in Dec 2024
Family
7 review
Outstanding
Posted on Dec 27, 2024
Request the highest floor!!! Crazy ppl party all night and cant sleep!!!! Besides that all good
jeremias viga
Standard Condo(Double bed or Ondol)
Stayed in Jan 2025
Family
5 review
Outstanding
Posted on Jan 7, 2025
Excellent place to bring family, friends, girlfriend. All can have fun
WonderlustK
Sky Standard Family
Stayed in Feb 2024
Family
9 review
Posted on Mar 19, 2024
location was good and we stayed at the renovated part of the resort so it was great. but the overall service quality isn't great. reception staffs are not friendly and they even look bothered and annoyed when you have questions.
Response from Property: Thank you very much for visiting Phoenix Park.We hope that your time at Phoenix Park was filled with only happy memories.We will do our best to serve you with better services and facilities.We hope you will visit Phoenix Park again.Thank you.
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JohnnyFu
Sky Suite
Stayed in Dec 2023
Family
3 review
Very Good
Posted on Mar 24, 2024
No bath towels provided, it is more like a long-stay condo hotel than a full service hotel.
The room is clean and with minimialistic design. The public area needs some refreshing, looks like a hotel from the 90s.
Onsen is great, kids friendly, conveniently connected to ski-rental and lifts.
Overall 4 out of 5.
Response from Property: Thank you very much for visiting Phoenix Park.We hope that your time at Phoenix Park was filled with only happy memories.We will do our best to serve you with better services and facilities.We hope you will visit Phoenix Park again.Thank you.
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Thanyaphat
Sky Suite
Stayed in Dec 2024
Family
3 review
Outstanding
Posted on Jan 16, 2025
Big room, good location and suitable for family.
Joshbell
Standard Condo(Double bed or Ondol)
Stayed in Jun 2024
Family
3 review
Very Good
Posted on Jun 20, 2024
Could be cleaner, but relatively clean. Room or floor both pretty comfortable
Response from Property: Thank you very much for visiting Phoenix Park.We hope that your time at Phoenix Park was filled with only happy memories.We will do our best to serve you with better services and facilities.We hope you will visit Phoenix Park again.Thank you.
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sherlyn
Standard Condo(Double bed or Ondol)
Stayed in Feb 2024
Family
3 review
Very Good
Posted on Feb 11, 2024
The location is perfect, right at the snow park. The rooms are a bit old. But quite clean.
Response from Property: Thank you very much for visiting Phoenix Park.We hope that your time at Phoenix Park was filled with only happy memories.We will do our best to serve you with better services and facilities.We hope you will visit Phoenix Park again.Thank you.
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KOME on vacation
Sky Standard Family
Stayed in Jan 2024
Family
2 review
Very Good
Posted on Jan 5, 2024
It’s a family ski trip for us, we are lucky to escape from the peak season, thus the hotel is less crowded and it feels more relaxed. The hotel is generally cleaned, the room is warm and even the floor is warm. No towel provided, so this needs to be noted. But we enjoyed the hotel as it’s very convenient to ski park.
Response from Property: Thank you very much for visiting Phoenix Park.We hope that your time at Phoenix Park was filled with only happy memories.We will do our best to serve you with better services and facilities.We hope you will visit Phoenix Park again.Thank you.
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Guest User
Standard Condo(Double bed or Ondol)
Stayed in Feb 2025
Family
2 review
Posted on Feb 26, 2025
Terrible
Guest User
Sky Suite
Stayed in Jan 2025
Family
12 review
Great
Posted on Feb 12, 2025
The suite I booked is large enough and has floor heating, which is very comfortable. You can walk to the ski resort downstairs.
However, this hotel does not have hotel-style services. It is an apartment, and you need to dispose of garbage by yourself, etc.
Original TextTranslated by Google
Response from Property: 저희 휘닉스파크를 이용해 주시고, 고객님의 이용 경험을 공유해 주셔서 감사드립니다.리조트의 특성 상 퇴실 시 객실 정리정돈이 필요합니다.협조해주셔서 감사드리며, 사계절이 아름다운 휘닉스 파크에서 다시 뵙기를 바랍니다.사계절이 아름다운 휘닉스 파크에서 다시 뵙기를 바랍니다.감사합니다.
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