Grace Select Hotel (Qingdao Jimo Old Town) Guest Reviews
4.8/5
Excellent
1432 review
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Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1432)
Positive reviews(1411)
Reviews with photos/video(176)
Classy environment(188)
Delicious breakfast(156)
Friendly front desk staff(109)
Loved the view(62)
Would stay again(49)
Perfect for business trips(21)
Elevator was OK(16)
Awesome gym(4)
Negative reviews(21)
Svenja
Cozy Double Bed Room (Leisure Sleep + High Floor + Yalan Mattress)
Stayed in Jul 2022
Business travelers
1 review
2.5/5
Posted on Jul 13, 2022
The Airconditioning was extremely noisy and could not be regulated.
Response from Property: Honourable guests:We are very sorry for the noise of the air conditioner affecting your rest,we will find a way to solve this problem.Looking forward to seeing you again
Anonymous User
Cozy Double Bed Room (Leisure Sleep + High Floor + Yalan Mattress)
Stayed in May 2024
Other
1 review
2.5/5
Posted on May 31, 2024
The attitude of the front desk was very good, but the room was really bad. The person next door kept talking in the middle of the night. There was no soundproofing at all and he could hear his snoring clearly! ! !
Hygiene is also very poor! The quilt is also yellow. . .
Original TextTranslated by Google
Response from Property: Dear guest, I did not leave you with a 100% check-in experience. I am so ashamed and guilty. It is difficult to describe my mood at this moment in words. However, we are extremely grateful and will definitely turn criticism into strength and work more meticulously. We will definitely solve the problems you reported back and create a good environment for every guest. Thank you again for your support to us, and we also hope that you will Don't abandon Xiaoge and continue the fate between us. ^^
ace753166
Cozy Double Bed Room (Leisure Sleep + High Floor + Yalan Mattress)
Stayed in Aug 2023
Business travelers
9 review
4.5/5
Great
Posted on Aug 14, 2023
I came to Jimo, Qingdao on a business trip and rested for 3 days and 2 nights. It is a business hotel with a clean and clean surrounding area. It is a 10-minute walk to Borong Square and a 15-minute walk to Jimo Ancient City.. The waterside park is beautifully spread out right in front of the hotel, so the view is nice.
They changed the apartment view to a waterside park view.
There are a lot of places to eat around Borong Square in the evening, and the prices are reasonable. There is a massage shop 5 minutes away across the bridge, and the price and service are good.
Highly recommended!!
During my business trip, I stayed in Cheongyang-gu, and since it is a 25-minute drive to Jimo and about 30 won, it would be nice to rest in a quiet new city.
For reference, it takes 35 minutes to get to Hwasan CC.
Geumsan CC. Linghai CC is all about 50 minutes away.
Select Hotel is good value for money, has a good breakfast buffet and a good location.
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6/10
Response from Property: Hello dear customer! Thank you very much for your support of Xiaoge. We always believe that a good reputation must come from the most sincere satisfaction of the guests. At the same time, Xiaoge is honored to provide services to you. You are very welcome to choose Xiaoge again whether you are on a business trip or traveling, and we sincerely look forward to your visit again!
Guest User
Cozy Double Bed Room (Leisure Sleep + High Floor + Yalan Mattress)
Stayed in Aug 2023
Business travelers
44 review
1.0/5
Posted on Sep 9, 2023
I stayed there many times and it became more and more excessive. I didn't know my responsibilities at all. The sheets were not changed. When I just checked in, I found hairs on the sheets. The quarrel was terrible and no one solved it! ! ! !
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Response from Property: Dear guest: Thank you for choosing Grace Select Hotel. You have stayed at Grace Select Hotel many times before and complained many times. Therefore, we will carefully check your room in advance every time you check in. We are very sorry that we did not meet your expectations. We will make serious improvements and look forward to your stay again!
Fengmiguanzi
Sunshine 2-bed Room
Stayed in Aug 2023
Business travelers
19 review
2.0/5
Posted on Aug 4, 2023
The location of the hotel is very good. Although the lobby is tall, it is shared with other apartments in the office building. What I don’t understand the most is hygiene! There was dried snot on the bedside, and the bathroom was actually integrated. After taking a shower for a while, the water was all over the place! The coffee table also had oil stains, and the sofa was even worse. There is only one elevator dedicated to the hotel! You have to take the freight elevator to reach the peak! The variety of the restaurant is acceptable, but the hygiene is very poor. Some customers just use chopsticks to pick up the food without stopping... Sigh. I don’t know how you got this four diamonds? The hardware is as old as home and old Hanting standards! Four diamonds? ? ?
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Response from Property: Dear guest, I did not leave you with a 100% check-in experience. I am so ashamed and guilty. It is difficult to describe my mood at this moment in words. However, we are extremely grateful and will definitely turn criticism into strength and work more meticulously. We will definitely solve the problems you reported back and create a good environment for every guest. Thank you again for your support to us, and we also hope that you will Don't abandon Xiaoge and continue the fate between us. ^^
Guest User
Sunshine 2-bed Room
Stayed in Dec 2022
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 13, 2022
Facilities: The lobby of the hotel is very bright, with tea, snacks, fruits, glasses washing machine, power bank, alcohol disinfectant, warm and caring~
Hygiene: The carpet is very clean, the toilet in the bathroom, the washstand and shower room are free of water stains, the desktop is neat and clean, and the cleaning is super good~
Environment: There is a small river around, and there are big floor-to-ceiling windows, the night view is super beautiful! Moreover, the transportation is very convenient, it is super close to the ancient city, the environment is very good, and it is safe to take a walk at night
Service: The lady at the front desk is really gentle, lovely and heart-warming. She reminded us to take our luggage, informed us of the location of the hotel's special elevator, and helped store food that needs to be kept fresh. There is also a cute robot that can deliver food. Compared with Hanting, it is really much better~
It’s the first time I came to Qingdao for a business trip. I chose Grace. I really feel super warm. The locals in Qingdao are very nice, and the food is super delicious~
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Anonymous User
Cozy Double Bed Room (Leisure Sleep + High Floor + Yalan Mattress)
Stayed in Feb 2022
Couples
8 review
1.2/5
Posted on Feb 16, 2022
I am writing this review at 1:30 in the morning! (Time in the upper left corner of Figure 3)
1. I booked an event room type, and the event content was a welcome fruit. When I checked in at the hotel, the front desk staff did not mention this at all, including 2 breakfasts for points redemption. Don’t tell me that I can’t see it when you confirm the order. As for the additional information on the order information, if you can't afford this activity, don't make a fuss about it. If you can afford it, just train the staff. Why do I deserve to be treated differently by you when I redeem points? Question and answer?
2. Why is there a hole in the face towel? Why is there a hole in the bath towel that is about to wear out? This configuration can only be seen in the 50 yuan a night small hotels next to the train station in the early years, right? In what age do we still use holey bath towels? (figure 1)
3. Before booking, I specifically checked the hotel configuration information and it said that there is heating (see picture 2). After arriving, there was only central air conditioning. My wife was afraid of the cold, so I called the front desk to add an extra quilt (the waiter delivered the quilt very quickly), but Isn't the noise from the air conditioner too exaggerated at night? I read reviews that customers complained about air conditioning problems in 19 years. I was very pleased to read your reply. You pay so much attention to customer feedback. I didn’t expect that it has been 22 years and 3 years ago. The problem has not been solved at all. They just brushed off the bad reviews. Dilute it and just improve the rating! I blushed a little when I saw this! (See picture 3)!
4. I guarantee that this review will be fair and just. My personal review of this hotel is ⭐️⭐️. One star is given to the room attendant. He responded promptly to any problems. I believe that the linen was damaged without instructions from the superior supervisor. I would not dare to use it rashly. ! Another star is given to the environment. The riverside environment is not bad. Taken together, the price of oranges is a bargain!
In addition, I would like to remind friends who are booking a hotel to remember to read the bad reviews and the latest bad reviews. If the problems reflected in the worst and latest bad reviews are within your tolerance, you can book. If you can't bear it, just stay away. I skipped it. In fact, when I think about it, this rating is too eye-catching in Jimo. At first glance, it is the product of swiping orders and getting good reviews. However, at that time, I was hot-headed and took advantage of small things and suffered big losses, which made my Lantern Festival extremely unpleasant. !
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Response from Property: Dear guests, hello! The Lantern Festival is a day of joy and peace, but you have such an unpleasant experience at our hotel. We are deeply ashamed and would like to sincerely apologize to you! At the same time, thank you for your valuable opinions and concerns. This is your love and help to us, because it shows that there are still many deficiencies in the hotel's daily operations and management. Based on the several questions you mentioned, I make the following reply. This is not to deny or evade. I hope to eliminate mutual misunderstandings and gain your understanding. 1. The hotel’s welcome gift is a gift of fruit and yogurt. All Ctrip guests enjoy this gift. The front desk will notify the guest room of the gift after the guest checks in. I checked the group message and the front desk notified it at 14:34, and the guest room responded at 15:01 It has been sent; the activity of redeeming points for breakfast was reported on February 11. Our purpose of participating in this activity is to allow guests to enjoy benefits and improve customer satisfaction; we can see the order information, and when making reservations I made a note in the system and will not treat you differently. Instead of informing you when checking in, the front desk staff asked you questions and answered questions without a warm service attitude. This is caused by our inadequate training. 2. The reason why the face towels and bath towels are damaged is because our employees did not pay attention to the work, failed to inspect properly, and provided you with substandard products. In addition to inspections by room supervisors and managers, hotel rooms will also be inspected daily by store managers. If damaged linens are found, they will be rectified immediately and employees will not be instructed to provide linens with holes. 3. In the early stages of the hotel's construction, all rooms were equipped with radiators. However, because the building did not provide supporting plumbing equipment, the radiators became decorations and took up space. Last year, some of the radiators in the double-bed rooms were removed. The room you stayed in This is one of them. Ctrip's room configuration information was not corrected in time, causing you inconvenience. The hotel's air conditioner is relatively powerful, so there will be some noise. The advantage is that the cooling and heating effects are very good. Customer satisfaction and good reputation are the guarantee for the hotel's sustainable development. Grace Select Hotel is a chain of directly operated stores. We know that only by providing high-quality products and warm services can we win praise from customers. In response to the problems that arise, we will strengthen employee training and improve management levels. We hope you can give us a chance to make corrections and witness our efforts. At the beginning of the new year, everything is renewed. I wish you and your family good health, smooth work, happiness and well-being. We look forward to having you stay at our hotel again!
Guest User
Stayed in Aug 2022
Travel with friends
3 review
1.0/5
Posted on Aug 10, 2022
An elevator is very inconvenient. The hotel is very informal. The waitress has a bad attitude and is in menopause.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for leaving your valuable review despite your busy schedule. We are deeply sorry for your experience during your stay at the hotel. We apologize for the inconvenience caused to you by the hardware facilities. Our leaders attach great importance to your feedback. We will continue to improve and strive to do better. I wish you a happy life and everything goes well!