Qingdao The Castle Hotel (Zhanqiao University Road) Guest Reviews
4.6/5
Very Good
403 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(403)
Positive reviews(385)
Reviews with photos/video(162)
Classy environment(90)
Close to scenic area(41)
Loved the view(27)
Friendly front desk staff(27)
Well designed(22)
Breakfast was average(13)
Perfect for kids(8)
Has rooms for families(4)
Negative reviews(18)
Anonymous User
Garden-view Double Room
Stayed in Apr 2024
Family
10 review
4.7/5
Amazing
Posted on Apr 6, 2024
Good location to museum and park with great view over Qingdao.
Response from Property: Dear guest, thanks a lot for your comment. It’s our pleasure to make service for you. We are so glad that you like our hotel and share it online. We will keep improving our service level. And it will be our honor to make service for you again next time. 🌹
Steven Worthem
Balcony Garden-view Deluxe Double Room
Stayed in Sep 2023
Couples
5 review
3.2/5
Posted on Oct 7, 2023
Very interesting hotel. Hotel is kind of out the way of things. Nothing around it when the sun goes down. Fun walk in the morning to many charming cafes. An interesting experience.
Response from Property: The hotel is located in the courtyard of the former German Governor's official residence in the old town of Shinan District, at the foot of Signal Mountain, the hotel park is a rare German classical courtyard in China, with a long history and rich literary atmosphere. The hotel is strategically located and convenient, walking distance to Longjiang Road, Lao She's former residence, Christian Church, Catholic Church, Tianhou Temple, Badaguan, the third beach, Xiaoyu Mountain, Lu Xun Park and many other scenic spots only take a few minutes.
Mickael Christian
Garden-view Double Room
Stayed in Aug 2022
Family
8 review
5.0/5
Outstanding
Posted on Aug 13, 2022
Excellent hotel!! Staff is very very friendly, location is perfect to visit most of famous site in Qingdao center, and the “location” in “mountain” gives a very good feeling while staying in city center.
Only one minus is the noise at night. We could hear many noise coming from other bedroom or just the fridge in the room.
Response from Property: 酒店位於信號山腳下,原德國總督官邸院內,大學路網紅牆信步可至,周邊棧橋,海底世界,中山公園多個景點,是您休閑度假的不二選擇。歡迎您再次光臨怡堡酒店
Guest User
Castle Old Town Double Bed Room
Stayed in Dec 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 15, 2024
As the hotel with the most beautiful view in Qingdao Old Town, the surrounding environment is excellent! The hotel's interior atmosphere is elegant ~ the whole experience is perfect
Original TextTranslated by Google
Response from Property: 德式古堡總督官邸,怡堡酒店位於青島核心人文景區中心,景點密集,環境優美,鬧中取靜。非常榮幸您與家人的團聚的時刻能選擇入住怡堡酒店,希望怡堡也能讓您有回家的感覺,您的滿意是我們每一個怡堡人前行的動力,祝您生活愉快,歡迎您常回家看看~
Guest User
Castle Old Town Double Bed Room
Stayed in Dec 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Dec 6, 2024
I went back to Qingdao to visit relatives and drove here with my friends. The location is super good, and it is a popular check-in spot in the old city. The hotel has a separate parking lot, and the service staff is also very enthusiastic and professional. It is worth recommending
Original TextTranslated by Google
Response from Property: The Governor's Residence in a German-style castle, Yibao Hotel is located in the core cultural scenic area of Qingdao, with dense attractions, beautiful environment, and quiet in the bustling city. It is a great honor that you can choose to stay at Yibao Hotel when you reunite with your family. I hope Yibao can also make you feel at home. Your satisfaction is the driving force for every Yibao person to move forward. I wish you a happy life and welcome you to come home often~
Guest User
Balcony Garden-view Deluxe Double Room
Stayed in Nov 2024
Business travelers
15 review
4.7/5
Amazing
Posted on Nov 4, 2024
The hotel is located at the foot of Signal Mountain. It has a beautiful environment and is surrounded by many popular check-in spots and specialty shops. It is very suitable for leisure and vacation. The front desk staff is warm and thoughtful, and the stay experience is very satisfying.
Original TextTranslated by Google
Response from Property: The Governor's Residence in a German-style castle, Yibao Hotel is located in the center of Qingdao's core cultural scenic area, with dense attractions, beautiful environment, and quiet in the bustling city. Thank you very much for choosing Yibao Hotel, I wish you a happy life, and welcome to come again~
Dashanzhongdexinghe
Family Fun Room
Stayed in Oct 2024
Family
5 review
2.6/5
Posted on Oct 7, 2024
The room we stayed in was said to be on the third floor, but it was actually on the first floor. The room was not soundproof. There were people walking and talking very late and early in the morning, which was very noisy. The whole family did not sleep well. The child's bed, I don't know if the bed board was installed later or for some other reason, a 10-year-old child lying on it would squeak when he turned over a little. The bed board would make a sound when he moved a little. It's amazing. Don't these stores know this? The room fee was over 800, which was quite bad. The photo is the former site of the German Governor nearby. This store is okay only because of its location.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,非常感謝您入住。未能給您滿意的入住體驗真的非常抱歉!為考慮到帶小朋友的出行方便,酒店將小童房型都安排在不需要上樓的,也是為帶娃出遊的家長們減輕一點壓力。您説床響的事情我們沒有接到反饋,希望到店入住的客人們遇到任何事情都聯繫我們幫您解決,把問題交給我們解決,您帶愉快的心情踏上新的行程!
Xiaomi
Balcony Garden-view Deluxe Double Room
Stayed in Oct 2024
Family
20 review
4.0/5
Very Good
Posted on Oct 9, 2024
The hotel is in a good location, quiet and within walking distance of the pier, naval museum, signal hill park, internet celebrity wall and other attractions. The hardware facilities are average, but the service is good.
Original TextTranslated by Google
Response from Property: 親愛的客人您好,非常開心能參與到您的旅途。您的反饋我們收到啦,會跟公司反饋努力提升,爭取為每位客人提供更加温馨、舒適的入住體驗~歡迎您再來青島~
Guest User
Deluxe Family Suite
Stayed in Sep 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Sep 23, 2024
Polite, enthusiastic, and thoughtful. Exceeded expectations! Quiet in a busy area, convenient to everywhere
The beautiful store manager was enthusiastic and thoughtful, helping to make an appointment for the Governor's Palace Museum and helping to guide the best route to Signal Hill. In short, Qingdao is the best and the price is also reasonable.
Original TextTranslated by Google
Response from Property: 感謝您毫不吝嗇的肯定與誇獎,怡堡一直致力於為每位客人營造温馨、舒適、貼心的入住體驗,希望每位客人都能住的舒心,住的開心~期待您下次光臨❤️
Guest User
Castle Old Town Double Bed Room
Stayed in Sep 2024
Solo travelers
24 review
5.0/5
Outstanding
Posted on Sep 15, 2024
The hotel is very close to the scenic area, with a unique architectural shape, elegant environment, complete facilities, clean and tidy, and the front desk staff has a good service attitude. The guests are very satisfied!
Original TextTranslated by Google
Response from Property: 親愛的客户,非常感激您抽出寶貴的時間為我們的酒店留下了積極的評價。怡堡一直致力於為每位客人營造温馨、舒適、貼心的入住體驗,希望每位客人都能住的舒心,住的開心~歡迎再來青島呦~
Wuzhongjinwang
Garden-view Double Room
Stayed in Sep 2024
Business travelers
36 review
4.5/5
Great
Posted on Sep 6, 2024
The hotel is integrated with the surrounding old buildings. It is located at the foot of Signal Hill and behind the Governor's Mansion. The surrounding attractions are very close to the streets where Internet celebrities check in. There is also a drama theater in the hotel. It is a rare characteristic hotel in the old streets and alleys. The service attitude of the staff is also very enthusiastic. However, the location is relatively inconvenient. It takes a while to walk along the mountain road. The room facilities are relatively average.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好,非常開心能參與到您的旅途中,怡堡一直致力於為每位客人營造温馨、舒適、貼心的入住體驗,希望每位客人都能住的舒心,住的開心~期待您下次光臨❤️
Guest User
Castle Old Town Double Bed Room
Stayed in Sep 2024
Couples
5 review
4.8/5
Amazing
Posted on Sep 6, 2024
The hotel environment is very good, next to Signal Hill, and not far from the street where you can check in on the graffiti wall.
The service of the lady at the front desk was super good, and she also helped me carry my luggage upstairs.
The old house is well preserved, but the door of the room is a bit old and it is a bit difficult to close the door. Everything else is very satisfactory
Original TextTranslated by Google
Response from Property: 親愛的客人您好,非常榮幸能參與到您的旅行中,您的滿意和好評是我們前進的最大動力。我們會一如既往地為您提供周到的服務和舒適的住宿環境,讓您在這裏度過愉快的時光~期待您下次光臨❤️
Guest User
Castle Attic Twin Room
Stayed in Sep 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Oct 4, 2024
This is a hotel I have been eyeing for a long time. It is a European-style building with a red roof. The room facilities are also very good. The design aesthetics is very good. The location is excellent. It is not far from many attractions. It is located halfway up Xinhao Hill. Outside the hotel is the popular Longjiang Road Comic Street, which is a good experience.
Original TextTranslated by Google
Response from Property: 親愛的客人您好,非常開心得到您的肯定,您的滿意是我們前行的動力!我們會一直努力每位客人營造更加温馨、舒適、貼心的入住體驗~歡迎您再來青島呦~
Guest User
Balcony Garden-view Deluxe Double Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 13, 2024
The accommodation is quiet in a busy area, there are performances, parking is in the courtyard, the environment is very good, because I only stayed for one night, so I didn't go out much. Breakfast is in the family kitchen, you can tell me what you want to eat the night before, and it will be prepared in advance. The stay is quite comfortable. It is very close to the pier and the subway line 3 is also very close.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your recognition and praise for our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. I wish you a pleasant journey and look forward to your next visit❤️
Guest User
Garden-view Deluxe Suite
Stayed in Aug 2024
Family
17 review
3.7/5
Posted on Aug 10, 2024
The hotel is in a good location with a beautiful environment. Several attractions are nearby, but some areas need improvement: First, the air conditioner leaks, and it makes a dripping sound when it drips onto the floor, which is also very humid. Second, the cleaning is done in the afternoon every day, which affects the lunch break. Third, the sanitation is not clean, and the bathroom smells like urine. Fourth, the service attitude is average. When I asked for towels and tissues, they would resist and drag their feet in delivering them.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that we could not give you a satisfactory stay experience. If the hotel's central air conditioner is running for a long time, a small amount of condensed water will condense on the air outlet, which is normal. Secondly, the cleaning time is basically done in the morning after check-out and in the afternoon for extended stays. If it affects rest, you can communicate with the housekeeper to adjust the cleaning time. We take your feedback very seriously and the company will strengthen employee training. We look forward to your coming again to witness our growth~