To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(7142)
Positive reviews(7046)
Reviews with photos/video(2228)
Nice sea view(897)
Friendly front desk staff(478)
Close to beach(462)
Perfect for kids(251)
Great swimming pool(157)
Luxurious(149)
Has facilities for children(31)
Negative reviews(96)
MIKE74
Horizon Balcony Seaview King
Stayed in May 2024
Couples
38 review
4.7/5
Amazing
Posted on Jul 8, 2024
The room is very cozy and nice . Its pretty clean. You have all the necessary amenities. The view to the seaside is also nice . The staff is not very foreign oriented. I felt like im a problem coz i speak only english.
Response from Property: Dear guest, thanks for choosing Shangri-La Qinhuangdao to spend such a memorable day with us! It is our honor to make your stay satisfied and enjoyable. We are glad that our warmming service and room set up, swimming pool and buffet dinner have made great impression during your stay. We do hope to welcome you again in the near future and having a better experience and hope to see you again very soon.
Guest User
Deluxe Balcony Seaview King
Stayed in Jul 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Jul 8, 2024
Hotel located directly at the beach, even though it’s not the most beautiful of beaches, but that’s not their fault. Very good spa area with hot bath. Breakfast room was a little crowded and noisy, and they had cold water only upon request (and then just one glass).
Response from Property: Dear guest, thank you for choosing to stay in Shangri La Qinhuangdao. Thank you very much for taking your time to share your stay experience with us. Unfortunately, this stay did not meet your satisfaction.We have recorded and shared the feedback with the relevant departments of the hotel. Please believe that we sincerely listen to your comments for improvement. We will continuously improve various service facilities and create a more comfortable stay environment. Looking forward to your visit again!
Vincent hi 2019
Deluxe Balcony Seaview Twin
Stayed in Apr 2024
Travel with friends
21 review
5.0/5
Outstanding
Posted on Apr 9, 2024
All good and the CC also sent the present for me upon check out.FD agent is friendly as well,Whose name is Ms Jiang.Housekeeper jiejie service is efficient and nice attitude who sent shopping bag and toothbrush for us.Thank you!
Response from Property: Dear guest, thanks for choosing Shangri-La Qinhuangdao to spend such a memorable day with us! It is our honor to make your stay satisfied and enjoyable. We are glad that our warmming service and room set up, swimming pool and buffet dinner have made great impression during your stay. We do hope to welcome you again in the near future and having a better experience and hope to see you again very soon.
Biblablo
Horizon Seaview Twin
Stayed in Jun 2023
Family
3 review
4.2/5
Very Good
Posted on Jun 11, 2023
Great location, right in front of the beach. Wonderful view from the lounge. Good facilities.
Staff was very kind and friendly. However, their English skills are not very good. Food ordering was taken wrong several times.
Response from Property: Dear guest, thank you for staying at Shangri-La Qinhuangdao. We are glad that hotel location, and warming service have made great impression during your stay. For your feedback about English skills, we will enhance spoken English training to our colleagues. We do hope to welcome you again in the near future and having a better experience and hope to see you again very soon.
Guest User
Deluxe Balcony Seaview Twin
Stayed in Jun 2023
Travel with friends
1 review
4.2/5
Very Good
Posted on Jun 11, 2023
The Shangri-La hotel is a beautiful hotel located in a prime spot next to the beach. There is a great buzz and range of facilities at the hotel. Overall, I enjoyed my stay, however, there were a few frustrating things. I arrived after the check-in time but my room was not yet ready. To compensate for this, I was taken to the executive lounge and my request for a late check out was accepted. At breakfast the next morning, many of the coffee machines had run out of milk and it took a little while for the milk to be topped up.
Response from Property: Dear guest, thank you for staying at Shangri-La Qinhuangdao. We are glad that our warmming service and location have made great impression during your stay. For your kindly suggestion, we have passed it on to the hotel manage team, and will keep improving. We do hope to welcome you again in the near future and having a better experience and hope to see you again very soon.
Nooshin
Deluxe Balcony Seaview King
Stayed in May 2023
Couples
15 review
5.0/5
Outstanding
Posted on Jun 14, 2023
It was my husband birthday and booked Shangri-la, It was very clean and have a stunning view. The room has a nice smell. The reception was very cheerful, and they all could speak English. I requested a birthday theme for my husband's birthday and they designed the room with some towel, also send a free cake and red wine. ( I have to mention, Thank you dears)
The breakfast was very delicious. We also tried the Buffet dinner one night, it was very delicious with both choices Chinese and Western.
The swimming pool was clean.
Response from Property: Dear guest, thanks for choosing Shangri-La Qinhuangdao to spend such a memorable day with us! It is our honor to make your stay satisfied and enjoyable. We are glad that our warmming service and room set up、swimming pool and buffet dinner have made great impression during your stay. We do hope to welcome you again in the near future and having a better experience and hope to see you again very soon.
Anonymous User
Deluxe City-view Queen Room
Stayed in May 2023
Business travelers
16 review
2.5/5
Posted on Jun 7, 2023
5 stars location, 1 star service, 1 star amenities
Feedback that chair has sharp edges and cuts my toes. Just simply sent me few pieces of hansaplast and wrapped the chair's legs. Mentioned to front desk, need to check for all rooms' chairs. However check in again 1 week later in the other room, chair was having the same sharp edges. Hotel patrons safety is not prioritized. Went to sauna room, room couldn't be heated. Steam room is down too. Gym weighing machine was out for repaired for weeks and not back. In room iron board is like those very low cost board, it wasnt like a ironing board that a 5 star hotel will provide. In room bottle water is one of the cheapest in the market, not mineral water and just purified water. Front desk service can be one of the worst that I encountered, even 3 stars hotels provided a better service. Car park auto system was horrible too. 50% of the time couldn't exit. Either gotta go back to front desk seek help or pay for parking fee. From above several points, i really couldn't be justified that this is a 4 or 5 stars hotel.
Response from Property: Dear guest, thanks for staying at Shangri-La Qinhuangdao, we feel so sorry that you had an unpleasant experience with us. Much appreciated for your feedback and suggestions, we have passed it on to the hotel manage team, and the hotel will check hotel facilities to prevent any injury from happening as possible during routine work to ensure the safety and stay experience of our guests. We will pay more attention to our service and do hope to welcome you again in the near future.
LIJIAO
Deluxe Balcony Seaview King
Stayed in Mar 2023
Family
12 review
4.0/5
Very Good
Posted on Apr 25, 2023
Good experience, breakfast is nice, good location.
Not convenient to the city area
Response from Property: Dear guest, thanks for staying at Shangri-La Qinhuangdao. We are glad to hear that you are satisfied with our breakfast and have a nice experience. Shangri-La Qinhuangdao has a prime location at Golden Dream Bay, adjacent to the commercial blocks and famous scenic spots. We do hope to welcome you again in the near future and wish you a better experience.
Katrin
Deluxe Seaview King
Stayed in Jun 2023
Couples
12 review
5.0/5
Outstanding
Posted on Jun 23, 2023
Amazing hotel directly next to the beach
Response from Property: Dear guest, thank you for staying at Shangri-La Qinhuangdao. We are glad that our hotel has made great impression during your stay. We do hope to welcome you again in the near future and having a better experience and hope to see you again.
Deezan
Deluxe City-view Queen Room
Stayed in Jan 2023
Couples
14 review
5.0/5
Outstanding
Posted on Jan 31, 2023
Angel was an absolute real life Angel. She is such an asset to the hotel. See you soon ShangriLa Qinhuangdao
Response from Property: Dear guest, thank you for staying at Shangri-La Qinhuangdao. We are glad that our warming service and fantastic view have made great impression during your stay. We do hope to welcome you again in the near future and having a better experience and hope to see you again very soon.
Response from Property: Dear guest, thank you for choosing Qinhuangdao Shangri-La. I'm glad to know that you had a satisfactory experience at the hotel. We will continue to uphold the business philosophy of "Shangri-La is warm and hospitable, like family" and provide our guests with more thoughtful and considerate services. We sincerely look forward to your visit to Qinhuangdao Shangri-La again.
Pia Wachsmuth
Deluxe Balcony Seaview Twin
Stayed in Mar 2023
Travel with friends
20 review
4.0/5
Very Good
Posted on Apr 13, 2023
We only stayed one night. The room was nice and clean. Everyone was very friendly. The breakfast was good.
Response from Property: Dear guest, thank you for staying at Shangri-la Qinhuangdao. We are glad that our colleagues have made great impression during your stay. We do hope to welcome you again in the near future and having a better experience and hope to see you again very soon.
Guest User
Horizon Balcony Seaview King
Stayed in Aug 2022
Family
3 review
5.0/5
Outstanding
Posted on Aug 12, 2022
amazing sea view room, we enjoyed so much staying on the balcony in the evening. Very good service, everybody was very smiling and our daughter enjoyed so much the stay. We definitely will come back!
Response from Property: Dear guest, thank you for choosing Shangri-La Qinhuangdao. We are very glad that you and your family had a pleasant time here. It is our pleasure to provide extraordinary service to every guest stayed with us. We do hope to welcome you and your family again in the near future.
Kimbaaaly
Deluxe Twin
Stayed in Sep 2022
Solo travelers
30 review
4.7/5
Amazing
Posted on Sep 19, 2022
Everyone here can speak English which is always very helpful。
Response from Property: Dear guest, thank you for staying at Shangri-La Qinhuangdao. For your kindly suggestion, we have passed it on to the hotel manage team, and keep improving. We do hope to welcome you again in the near future and having a better experience and hope to see you again very soon.