To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.5
Service4.8
Cleanliness4.7
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All reviews(6483)
Positive reviews(6396)
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Friendly front desk staff(668)
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Easy to get around(528)
Delicious breakfast(383)
Tasty restaurant(132)
Negative reviews(87)
Wenny26
Superior Business Twin Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 3, 2025
Booked 6 nights stay here and still satisfied until the last day. Friendly staff from the reception and the room service. Excellent location to most of the attractions in Quanzhou Licheng district. Comfortable room and bed made me a very cozy feeling.
They will provide fruits and snacks every morning after room cleaning and desserts is available at night.
Although the hotel design a bit outdated but very well maintained.
Will recommend to friends and relatives if they plan to visit Quanzhou.
Response from Property: Dear guests, thank you for your praise and love of Quanzhou Hotel! I am very glad of your praise of the hotel service. Going out and staying comfortably is the expectation of every traveler and the ultimate goal of hotel service. We will make constant efforts to make the trip perfect. I look forward to your stay in Quanzhou Hotel again.
Abdelsattar alolabi
Standard Twin Room (Donghui villa)
Stayed in Feb 2025
Business travelers
48 review
4.2/5
Very Good
Posted on Mar 6, 2025
Long time I visit this hotel, some rooms need refresh that have bad skill, cooperated staff , help to find good room
Response from Property: 很高興遇見您,感謝您對泉酒的肯定,我們的發展離不開您的支持!我們也時刻在提醒自己,要不斷學習,不斷創新,咱們家客房設施在不斷更新中,入住期間有任何問題都可以聯繫我們哦~希望下一次您能見證更好的泉州酒店!祝您身體健康,工作順利!期待與您再次相聚!♪(^∇^*)
Guest User
Superior Business Twin Room
Stayed in Nov 2024
Family
4 review
4.7/5
Amazing
Posted on Dec 30, 2024
I had a pleasant stay at this hotel, which is within a 10-minute walk from various attractions. While the decor feels a bit dated, the overall experience was satisfying. Kylie’s service stood out for being attentive and friendly. I would recommend it for its value and accessibility.
Response from Property: Dear guest, thank you for choosing Quanzhou Hotel. We appreciate your comment and we are very glad that you are satisfied with our stay. As the first five-star hotel in Quanzhou, Quanzhou Hotel has more than 30 years of service experience. With your encouragement and affirmation, we will be more committed to providing guests with warm and thoughtful service. We look forward to welcoming you again in the near future!
Teng Puno
Standard Twin Room (Donghui villa)
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 4, 2024
Good I
Response from Property: We are very glad that you like our Quanzhou hotel, like your coming, and like your coming again! I hope that the warmth will accompany you all the way. It is a pleasure to meet you. We serve every guest with our heart and cherish your encounter with us. Thank you for your full trust in every word. We will never forget our original intention and forge ahead. Thank you for having you along the way. Our choice and recognition, we sincerely look forward to your visit again!
Guest User
Standard Twin Room (Donghui villa)
Stayed in Nov 2024
Couples
1 review
3.5/5
Posted on Jan 17, 2025
Location is unbeatable. Right in the middle of where all the old city tourist action is. Very convenient to flag down one of those RMB2 per trip electric buggies which will pick you up and drop you off anywhere within the old city tourist area. Loads of food choices within walking distance. Room is decent size and I like the hotel carpets with the famous citong flowers. Hotel was probably a 5 star hotel in its hey days. Decor is jaded but well maintained. Counter staff is hit and miss. Some are pleasant and courteous while some are like army captains frowning on stupid English speaking guests!! Housekeeping staff tend to pay very close attention to guests' coming and leaving. It seems that they would like you out of your room by 8am for housekeeping services. Do not disturb signs are ignored. Did not try the hotel food as outside food choices seem more appealing.
Response from Property: Dear guest,Thank you so much for taking the time to share your detailed experience on Ctrip. We're truly delighted to hear that you were impressed by our hotel's prime location. Being at the heart of the old city's tourist activities indeed offers unique convenience, and we're glad you could make the most of those affordable electric buggies and the wide array of nearby dining options.We're also glad that the size of the room met your expectations, and you appreciated the charming citong flower - patterned carpets, which carry the unique charm of our local culture. Your recognition of the hotel's past grandeur and the well - maintained decor despite its age means a lot to us.However, we sincerely apologize for the inconsistent service at the front desk. This is not the standard we strive for, and we will definitely reinforce training to ensure every guest is greeted with warmth and courtesy, regardless of language. Regarding the housekeeping issue, your feedback is invaluable. Ignoring the "Do not disturb" signs and the overly early expectation for guests to leave the room are unacceptable. We'll have a serious talk with the housekeeping team to rectify these problems and respect every guest's privacy and schedule.We understand that the outside food options were tempting, but we hope that on your next visit, you'll give our in - house cuisine a try. Our chefs are dedicated to creating delicious dishes that can match the variety and flavor of local street food.We hope you'll consider staying with us again. We're committed to making improvements and providing you with a seamless and pleasant stay.
Guest User
Standard Twin Room (Donghui villa)
Stayed in Nov 2024
Couples
4 review
4.7/5
Amazing
Posted on Dec 5, 2024
In a very convenient location, near to food n attractions. The room was big n the beds were comfortable. Reception team was polite, pleasant and efficient. Hotel also provided good maps. Will stay again. Tks for all the good work. Keep it up.
Response from Property: Dear guest, thank you for choosing Quanzhou Hotel. We appreciate your comment and we are very glad that you are satisfied with our stay. As the first five-star hotel in Quanzhou, Quanzhou Hotel has more than 30 years of service experience. With your encouragement and affirmation, we will be more committed to providing guests with warm and thoughtful service. We look forward to welcoming you again in the near future!
MONICA
Standard Queen Room (Donghui villa)
Stayed in Oct 2024
Business travelers
3 review
4.7/5
Amazing
Posted on Dec 2, 2024
the pool is in other building, that is not ok for any customer to go swimming
Also the buffet is in other building is really extrange
Response from Property: Dear guest, thank you for choosing Quanzhou Hotel. We appreciate your comment and we are very glad that you are satisfied with our stay. As the first five-star hotel in Quanzhou, Quanzhou Hotel has more than 30 years of service experience. With your encouragement and affirmation, we will be more committed to providing guests with warm and thoughtful service. We look forward to welcoming you again in the near future!
Guest User
Nan Xin Building East-West Tower View Deluxe Double Bed Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 18, 2024
The hotel service is great. The staff Always smiling and welcoming. Very generous and kind. They cleaned the room very well. 郑惠川and Lu Qiao Yun 0319 are very helpful and friendly.
Response from Property: Dear guests, thank you for your praise and love for Quanzhou Hotel! I'm very glad that you praised the hotel staff and service. When you go out, accommodation is the expectation of no traveller, and it is also the ultimate goal of our hotel service. We will continue to work hard to make your journey perfect. Looking forward to your stay at Quanzhou Hotel again~
Guest User
Deluxe Business Queen Room (Nanxin Villa)
Stayed in Oct 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Nov 9, 2024
小周and 小鹏at the reception both gave excellent service!. Room was great.
Response from Property: 親愛的賓客,感謝您對泉州酒店的好評和喜愛!非常高興您對酒店員工和服務的稱讚。出門在外,住得舒心是每個旅者的期望,也是酒店服務的終極目標。我們會不斷努力,令旅途盡善盡美。期待您再次入住泉州酒店~
Nan
Superior Business Queen Room
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 23, 2024
We REALLY enjoyed our stay here.
The staff are very polite, helpful and hardworking!
There's the nice note in the hotel room with some snacks.
Room also had several travel reference guides with lots of pictures. Great for last minute planning!
Receptionists were very kind when answering some rather silly questions, haha.
We only stayed one night, the next day it was different staff. I had asked them for the name of the staff member who check us in, so here's a shout out to "小莲" "Little Lotus"
Thanks for your help!
Highly recommend anyone to stay here!
5/5
Response from Property: Dear guest, thank you for choosing Quanzhou Hotel. We appreciate your comment and we are very glad that you are satisfied with our stay. Your compliments to the hotel staff will be shared with colleagues in relevant departments. As the first five-star hotel in Quanzhou, Quanzhou Hotel has more than 20 years of service experience. With your encouragement and affirmation, we will be more committed to providing guests with warm and thoughtful service. We look forward to welcoming you again in the near future!
roy96
Superior Business Queen Room
Stayed in Nov 2023
Family
11 review
5.0/5
Outstanding
Posted on Mar 21, 2024
Very good service and breakfast and good location. However rather expensive for china and quanzhou
Response from Property: Dear guest, thank you for choosing Quanzhou Hotel. We appreciate your comment and we are very glad that you are satisfied with our stay. As the first five-star hotel in Quanzhou, Quanzhou Hotel has more than 30 years of service experience. With your encouragement and affirmation, we will be more committed to providing guests with warm and thoughtful service. We look forward to welcoming you again in the near future!
Business travellers
Standard Queen Room (Donghui villa)
Stayed in Aug 2024
Business travelers
97 review
3.5/5
Posted on Sep 3, 2024
Old hotel need whole renovations and need upgrade all facilities
Response from Property: Dear guest,Thank you for your feedback. We are aware that our hotel is an older property and renovations and facility upgrades are indeed on our agenda. We are constantly evaluating and planning improvements to enhance the guest experience. Your comments will help us prioritize and expedite these efforts. We appreciate your patience and understanding as we work towards making our hotel a better place for you and all our guests.Looking forward to welcoming you back in the future to see the positive changes.Best regards.
Yoong C C
Deluxe Business Queen Room (Nanxin Villa)
Stayed in Apr 2024
Family
1 review
4.2/5
Very Good
Posted on May 5, 2024
The location of the hotel is very convenient due to its central locality to the tourist attractions. The staff were friendly especially the room service staff, their service were excellent.
Response from Property: Thank you for your feedback. We welcome your next stay at our hotel.
Guest User
Superior Business Queen Room
Stayed in Jan 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Feb 28, 2024
Not happy of prearranged transportation to Xiamen. I should have chosen the rate according to meter reading.
Response from Property: Dear sir We are sorry to hear that we can't provide you with a satisfactory experience. Please contact us when you have any questions during your stay. We will be at your service 24 hours a day. you're welcome to come again.
Marine Alchch
Superior Business Twin Room
Stayed in May 2023
Family
66 review
5.0/5
Outstanding
Posted on Jun 7, 2023
Very convenient location.
Rooms are big, well equipped and the staff is very helpful.
I highly recommend this hotel.
Response from Property: I am very glad that you like our Quanzhou hotel, I like you to come, I like you to come again! I hope that warmth will accompany you all the way. It is a pleasure to meet you. We serve every guest with heart and cherish the encounter between you and us. Thank you for your full trust between the lines. We will never forget our original intention and forge ahead. Thank you for having you on this journey Choice and recognition, sincerely look forward to your visit again!