Quanzhou West Lake Hotel Apartment Reviews

Very good hotel. Nice staff . Good breakfast. Location perfect

First time staying in this hotel. Receptionist staff were all youngsters, very nice, soft spoken and polite. Room check in was swift. Room looks really good, great interior design, nice sunset view. Staff were really helpful, services were really great. However not the cleanliness part. Found hair on bed, used vanity kit, hair on bath robes, dirty sticky floor. Thought I can just live with it, however the next moment I went to shower, the shampoo bottle was already used… hair conditional was almost empty. The shower gel cap was opened. So I called the receptionist. Initiating to change rooms. The cleaner aunty came in and said the shampoo bottles etc usually not fillled to the max, as it’s directly from the manufacturer. When asked why the shower gel cap is not closed, she then say “oh because of air pressure, sometimes it will pop up”. Next they brought me to change my room (said to be an upgraded room but it was the same room with a half lake view.) I checked, and still found hair on the counter, didn’t mention a thing since it’s just a strand. The computer table was wet, but whatever I wiped it off. The floors are also dirty despite the cleaner aunty saying “I’ve checked multiple times. There shouldn’t be an issue.” I went to check the shower shampoo and conditional gel, all are brand new. Haha. Something is wrong with the integrity of the cleaners here. After booking, I went to Look at reviews again; realise this isn’t the first time someone encountered with. Cleanliness issue. Paid over $100(SGD) for this. Best part is, the vanity kit has been used too. So I had to dail receptionist again to deliver a brand new kit up. Upsetting experience. Breakfast was meh. Average. Customer services was super B tho. Wouldn’t come back again if I’d need to keep calling in again and again for the cleanliness and top up. Btw the cleaner told me to not leave a bad review or they would get nagged at by their Incharge. However, I don’t think it should be this way. I hope there will be improvements. So long.

Warm and cozy bed and room. Smart switches. Spacious room.

Average, not very clean with some leftovers on the floor. Reasonable price.

Hotel outlook, environment, facilities look brand news and neat. However front desk is too small and not enough manpower to service customer. Coffee shop Breakfast has many varieties and taste good.

Next to the West Lake, you can see the West Lake from the window. The stay experience was good. The room was very clean, the service was great, the waiters were very warm and friendly, and I will choose it again next time I have the chance!

We originally booked another hotel, but were not satisfied after viewing the room, so we changed to West Lake Hotel temporarily. We were quite satisfied! My husband said he would stay at this hotel next time he came to Quanzhou. Although the lobby is small, the service is warm and efficient. We took the initiative to upgrade the lake view king-size bed room and gave baby slippers. Every service staff we met was kind and enthusiastic. Convenient transportation, there is a small white car at the door of the hotel, which is very convenient to the old city. It is within walking distance to Quanzhou Museum (but the shade is not enough, and it melts in the sun). It takes less than 10 minutes to take a taxi to the puppet theater. Opposite is West Lake Park. My husband goes for a run every morning and feels very comfortable. The breakfast is delicious, and the noodle soup is delicious. The room is bright and spacious, the layout is reasonable, and the water flow in the bathroom is very powerful.

Next to West Lake Park, the location is very convenient, the environment is also very good, take-away will be delivered to your door by a small robot, clean and tidy, the wash basin is separate from the toilet and bath, the slippers are very comfortable, the bed is big, the small decorations are also beautiful, the room is very spacious, I will stay here next time

The hotel is spacious and bright, with a good view from the room. You can see the lake and mountain views across the lake. I especially want to praise the hotel service. The front desk, the consultant, and the aunt are all very polite. They answer all questions and are perfect~ Thank you to the front desk lady for helping us upgrade the room during her free time on weekdays, which makes our trip more pleasant😌 There is also a Quanzhou "Little White Car" downstairs in the hotel, which is very convenient for visiting the ancient city!

It's really like home. The lobby is elegant and has small landscapes with rich Minnan cultural characteristics and rocking chairs. If you order takeout, the hotel robot will help deliver it to the door, which is full of technology. There is a self-service beverage bar and freshly ground coffee! In short, I like it very much💕

The location is convenient, next to West Lake Park, and it's quick to get to the high-speed rail station by taxi. It's convenient to go to West Street and Kaiyuan Temple. There are small white cars at the entrance of the hotel. The surrounding environment is good. The hotel will contact you by phone in advance to arrange the room. The service is very enthusiastic. The room is also very clean. It's a very good stay experience

I found this hotel specifically to visit Quanzhou West Lake Park. The hotel is the center of Quanzhou's sightseeing, radiating to West Street, Kaiyuan Temple and other places. You can quickly enter West Lake Park by going downstairs and crossing the road.

The service and hotel facilities are basic and there is nothing to say. It is opposite the West Lake Park. The environment and view are first-class. Next to it is the Fujian-Taiwan Museum. It is also very close to famous attractions such as West Street and Kaiyuan Temple. The white car stops by very conveniently. I went to eat the nearby Shuimen Guozai noodle soup. It was good.

The hotel is super new, the room is large and comfortable, very clean, and very cost-effective. You can see the mountains and the lake. It is much better than those cheating B&Bs & hotels. I highly recommend it. There is a sightseeing bus less than 50 meters away from the hotel. It is convenient. I love it. I will book your hotel next time.