Luna Olympus Reviews
Luna Olympus
Lote H1, Av. da Marina, Quarteira, PortugalView Hotel Details
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Luna Olympus Guest Reviews
3.8/5
Good
45 review
Verified reviewsLocation3.9
Amenities3.6
Service3.7
Cleanliness3.8
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All Reviews(45)
Positive reviews(35)
Reviews with photos/video(5)
Negative reviews(10)
Zanila Mendes
Two Bedroom Apartment
Stayed in Feb 2023
Friends
2 review
Very Good
Posted on Mar 29, 2023
It was an amazing stay. We was was treated so well and accommodated well. It was amazing and clean.
Response from Property: Dear Mrs MendesOn behalf of the Luna Olympus team, thank you for the great feedback on our unit. It is a source of great satisfaction for us to know that you enjoyed our hotel and that you particularly liked the (... highlight the positives). We look forward to welcoming you back. See you soon! Ana Costa e Equipa Luna Olympus
SChris
One Bedroom Apartment with Marina View
Stayed in Aug 2022
Couples
2 review
Very Good
Posted on Aug 21, 2022
Free parking behind the hotel, enter the car park next to the McDonald's drive through. Limited spaces. Parking on the pavement will get you a €30 fine. Walking distance to the marina, beach and plenty of restraunts, pubs and some supermarkets. Kitchen in the apartment is an induction cooker, microwave and a kettle. Some cutlery and cooking utensils provided. Buffet breakfast is some cold cuts, cheese, sliced oranges, melons and kiwi fruit, yoghurt, cereals, scrambled, sunny Side up and boiled eggs. Baked beans, saugages, bacon mushrooms and roasted tomato with cheese. Portugese egg tarts, raisin danishes, chocolate rolls, apple turnovers. White bread, wholemeal bread, croissants and some rolls with butter and some jams available.
3 Small lifts they can fit 2 persons with suitcases. Lighting mostly adequate in the rooms amd living area except for the bathroom which was too dark.
Nice balcony area. In the evenings, it was cooler to open the doors than rely on the air conditioner.
Guest User
One Bedroom Apartment with Marina View
Stayed in Mar 2023
Couples
1 review
Great
Posted on Mar 7, 2023
We must had an overnight stay. Perfect location for short stay. Room was very clean.
Response from Property: Dear GuestsOn behalf of the Luna Olympus team, thank you for the great feedback on our unit. It is a source of great satisfaction for us to know that you enjoyed our hotel and that you particularly liked the (... highlight the positives). We look forward to welcoming you back. See you soon! Ana Costa e Equipa Luna Olympus
Ricardo
One Bedroom Apartment
Stayed in Jan 2024
Friends
3 review
Posted on Feb 6, 2024
Starting with the positive points, the hotel has a very good location. Close to the Vilamoura marina and with many services nearby. On the negative points, in addition to the apartment needing renovation and the intense smell of the toilet septic tank, the service was not good. We asked for a late checkout, which we were told was impossible. After offering to pay if necessary, we were told it was possible. The amount charged for checkout at 4:00 pm was the total amount for the night. Something absurd and incomprehensible, as we were in low season and the hotel was practically empty. There was no attention or discount, nor friendliness in the entire interaction. A bad experience especially for this reason.
Original TextTranslated by Google
Response from Property: Dear Mr. Ricardo
We are very grateful for your willingness to comment on your stay. I regret that we did not meet your expectations and I apologize for this circumstance. Your comments will be subject to internal analysis, so that we can look for solutions to the aspects you focused on.
We hope to have the opportunity to welcome you again. Always feel welcome!
Best regards
Ana Costa and Luna Olympus Team
CORNEL
One Bedroom Apartment
Stayed in Dec 2022
Couples
5 review
Amazing
Posted on Dec 7, 2022
Very well located practic on the port
Large apartment
Daily service
Equipped kitchen
Large terrace
The hallways a little sad
The staff speak English!
We came for 3 days and we stayed 5!
Original TextTranslated by Google
Response from Property: Sir.
On behalf of the Luna Olympus team, I thank you for the excellent feedback on our unit. It is a source of great satisfaction for us to know that you enjoyed our hotel and that you particularly liked the (...highlight the positive points).
We look forward to welcoming you again.
See you soon!
Ana Costa and Equipa Luna Olympus
Guest User
One Bedroom Apartment
Stayed in Feb 2023
Couples
1 review
Posted on Feb 25, 2023
Resteront,bar were closed .Construction work noise all day. booked 3 days, on last made complaint and asked for refund. They said they could no.jave a refund as it was a third party I used. Called yourselves and your reply from the hotel was they did not log my complaint so cannot give me a refund. In the T and Cs or at any time there was no mention of the problems above.POOR POOR POOR.
Original TextTranslated by Google
Response from Property: Dear Sir. Thank you very much for your comment. We're sorry we didn't live up to your expectations. We are committed to continuously improving our service and have therefore taken good note of your exposure. We will look into this specific situation and work towards its resolution. Please consider our commitment and willingness to welcome you again, as evidenced by the improvement. To this end, I place myself at your complete disposal. Best RegardsAna Costa and Luna Olympus Team
Silvia
One Bedroom Apartment with Marina View
Stayed in Jan 2024
Solo travelers
1 review
Outstanding
Posted on Feb 10, 2024
Top large apartment
Original TextTranslated by Google
Response from Property: Dear Dª Silvia
Thank you very much for your willingness to comment on your stay.
Best regards,
Ana Costa and Luna Olympus Team
Hongyeyezi
One Bedroom Apartment
Stayed in Aug 2022
Family
2 review
Outstanding
Posted on Oct 18, 2022
The hotel is very good, will come again next time
Original TextTranslated by Google
Clarevillehouse
Stayed in Apr 2024
Friends
Posted on Apr 20, 2024
Luna Olympus is clean but the bathroom (especially the shower) needs to be upgraded. Disappointing that we were not informed at time of booking that dining facilities (including breakfast) was not available until June. The grass around the pool area is very thorny and we had to wear sandals all the time. The staff were courteous and friendly at all times. Hotel well located near good quality restaurants & beautiful walks along by the Harbour, which is spectacular. This is not a 4 star hotel, maybe 3 star.
Response from Property: Dear Mrs Claire , Thank you for your constructive comments. Feedback from our guests is very important to us. We will take into account the facts you mentioned in order to improve and continue to provide a positive experience for our guests. We hope to welcome you again soon at Luna Olympus. Best regards,
pablojuanminky
Stayed in Apr 2024
Family
Outstanding
Posted on Apr 13, 2024
Fantastic location, probably better than the Tivoli Hotel even. Massive hotel room, HUGE in fact. Decent facilities, even though we were out of season. Nice beds, really clean, basic amenities but everything you need. Went with two kids, 16 and 14 and they were happy. Only slight issue was with the hot water, not quite enough for three showers, never mind four. Would definitely come back. Really happy few days, thank you.
Response from Property: Dear Guests, We are very happy to know that you've had a thoroughly enjoyable stay with us. Please be assured that all of your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can. Thank you so much for your review and we look forward to welcoming you again, hopefully soon. Kind regards,
Andy M
Stayed in Oct 2023
Couples
Very Good
Posted on Oct 8, 2023
A very clean and tidy hotel..not the most luxurious but that's in the price..we had a 7th floor marina view apt which was more than adequate..a great position..the lizzy bar which I frequented was fine and on our stay not to noisy..YOU GET WHAY U PAY FOR..Good size apartments...Staff very good..never mind the bad reviews..you get them in every hotel..value for money.x.
James
Stayed in Mar 2024
Other
Posted on Mar 20, 2024
Horrible front desk staff- unprofessional and unwilling to be of service.
Franklin needs to learn how to be an active listener - the morning after my check in,
I stopped by to provide some information on how dirty the bathroom was- mold on shower curtain, hair on surfaces, dirt in the corners of the bathtub- shower handle was loose needed to be tightened- Franklin was doing everything but listen to my issues.
Franklin made no apologies for the inconvenience, made no eye contact, the entire time it felt like Franklin wanted to get the conversation over with asap.
Ana is cold and unwelcoming- she never greeted me when we entered the building.
Ana just stared me down and I was the first to say hello every time. I had stopped by the front desk to pick up a safe deposit key; Ana, and another guy in a suit stood behind the desk, neither one of them said looked up to say hello, ask me how my stay is, make eye contact etc - basic hospitality etiquette. No one made us feel welcomed or even acknowledged us. We spent 10days here and it was a waste of money. Do not come here.
I asked to store my luggage, Ana didn’t offer assistance, said coldly said “there” and pointed to an unlocked room, where anyone can access guest luggage.
clive s
Stayed in Mar 2024
Couples
Outstanding
Posted on Mar 11, 2024
Absolute perfect room (808) so spacious. Complete with kitchenette and all pots and pans that you would require. Plenty of cupboard space in the bedroom for clothes. Huge balcony with superb views of the marina and the sea. Definitely booking again for next year.
Response from Property: Dear Mr. Clive, On behalf of the Luna Olympus team, I would like to thank you for your rating and feedback. These are a key aspect for us to continuously improve our mission. We are very pleased that you enjoyed your stay to the fullest. We look forward to welcoming you again. See you soon! Kind Regards
Guest User
Stayed in Aug 2023
Family
0 review
Posted on Aug 31, 2023
We are here for 1 week after a 12 hour flight delay finally arriving at 1am in the morning. Requested a high floor at the back of the building as I’ve stayed here before and knew about the noise. We got a 4th floor room at the front!!!! Went straight to bed but the disappointment kicked in as soon as we woke up. The room is shabby, dated, broken and nothing much has changed in 9 years since my last stay. The bathroom is appalling (see photos) with the smallest shower cubicle I have ever used. The doors do not close and the shower tracks are filthy with mould as are the tiles. We have broken mirror doors, holes in the floor tiles, tatty scratched furniture, skirting board missing, wardrobe doors that don’t open, the list is endless. I have stayed in better 3 star hotels and paid a lot less. I asked to be moved but was told the hotel was full, I contacted Jet2 24 hour helpline and 3 days in am still waiting for a rep to speak to me. Am still here if the Manager wants to pop in. The road noise is not great as you have endless traffic and show offs roving their engines at night then the bins are emptied at 6am….. On a positive the location is fantastic, the breakfast is good and the hotel is kept clean. But what’s that saying, you can’t polish a t**d. Needs some serious investment. I have made an online complaint to Jet 2 as the pictures they show on their page are misleading and nothing like the room we are currently staying in.
6/10
Response from Property: Dear Guests, Thank you very much for your preference and review. We would like to inform you that just today, the 2nd of September we were informed that you are not pleased with the room, 5 days after your arriuval, and it was JET2 that informed us. Unfortunatly there was no request of a room facing to the back of the Hotel in your reservation, as we did show to the JET2 representative and we did not know it. When guests have a problem We are always available to help , and honestly , even after checkin with the all receptions Team , none of them seems to know that you have requested to reception to move rooms. Sometimes is not possible in one day, but according to the check out we always try our best , to move the guests as quick as possible, when we are informed. Please accept our apologies for the situations reported. Your comments will be subject to internal analysis, so that we can look for solutions to the aspects you focused on Today I tryed to talk to you after the Jet2 Representative came, but you went out and I did not manage to see you. We hope to have the opportunity to welcome you again. Always feel welcome! Best regards
Guest User
Stayed in Mar 2024
Couples
0 review
Posted on Mar 1, 2024
I was dreading our visit after seeing some reviews. We arrived about 20-30 and it was a smooth check in, we were on the 6th floor with a Marina view, The apartment was huge , we immediately went to the Marina to eat as it was late. We went to bed early that night as we were tired after travelling, the bed was huge and very comfortable. In the morning and we had a look around the apartment and almost every cupboard and the doors to the bathroom and bedroom were all chipped, bashed and worn, the bathroom roof was all warped and didn't fit, there was no coffee maker, not even a perculator despite been advertised on *********** as having one. The view from the Balcony was stunning but the 2 plastic chairs were disgusting, we were paying £200 a night for this, is it too much to ask for to have a nice comfy seat or two. We went for breakfast , it was ok, but beware of the coffee, it is really bad and never improved all week The hotel seemed to be mostly groups of men and groups of women who were very noisy at times. The sunbed ****** were out in force again here claiming their beds before breakfast, also beware of slamming doors, this isn't exclusive to this hotel, it just seems to be a thing with selfish visitors. We had a problem with smokers on either side of us when on the balcony and our last night as spoiled by a party next room to us. The bars downstairs are open to 5am and are very noisy, if you want a relaxing holiday, then this is NOT the place for you
Response from Property: Dear Guest, We are very sorry for your disappointing stay with us and we sincerely apologize for not having met your expectations. The satisfaction of our guests is our main concern,and we will continue working hard in order to achieve that goal. Thank you for your valuable feedback. It is our aim and hope to continually improve our service standards. Yours sincerely,