Courtyard Quebec City Reviews

My major complaint is one that is. common with many hotels. That is the concept of not offering housekeeping services unless you are staying 3 nights. I paid 260CAD per night. IMO, getting fresh towels and the garbage emptied should be part of the service. Queuing at the front desk to ask for towels is frustrating. Nice staff and we'll appointed room. The location is in an industrial park. Restos close by but anything of interest requires transportation. It wasn't an awful stay but I don't feel the value for money spent would entice me to return.

The room is nice and clean I will be back

Water and toothbrushes are a room charge (please bring them in advance). The bathroom was not properly prepared. The drain was clogged, so I unclogged it myself, the rinse aid and body wash were not refilled, and the bathtub faucet was so stiff that it did not turn, so it took me 10 minutes to force it to loosen it. Other than that the location is good.

The hotel is very new, the room layout is also good, the location is good, it is very close to the old city by car

Clean and tidy, friendly service

The hotel is beautiful and so is the rooms. Neat and clean. Room rates seemed expensive but considering everything it was good.

The place looks great. Very clean. We did like the pool as well. When I first got there, the main door of the front lobby would not open so I had to walk all the way to the back in the cold weather. Later on, I asked for an extra blanket and I received the sheet. We were three adults. in the morning there was only coffee for 2 with 2 cups.

nice place to stay, very clean and friendly staff except the internet was not good, very slow.

Staff was not friendly. Rude checkin clerk. Asked for handicap accessible bathroom, was not given it for either room (we booked 2) Given a hard time when addressing this with hotel manager. Handicap parking is only 2 spots for 9 floor hotel and not near entrance. Fridge froze all my drinks. Will never use this hotel again. Sad, because I've stayed a many Marriotts and have NEVER been treated this way.

We loved this property. We booked it without looking at the map. Just wished it were walking distance to Quebec City. That was my fault.

We stayed 1 night at this hotel, very good price at the time, the hotel is pretty new, very clean and pretty modern furniture, the room was super clean and well furnished, comfortable bed, nice bathroom and shower, good view from 8th floor, and 15 minutes till old Quebec, a lot of fast foods and restaurants nearby, the staff were nice and helpful. The breakfast is a bit expensive and we didn’t try it. I loved the covered parking however The only cons is that it’s missing a charging station for electric vehicles. I totally recommend it.

Hair trace found in property. Customer service reception put me on hold for half an hour and wouldn’t answer directly

Service at this location is simply appalling and frankly ruined my stay. * 30 min to check in with no explanations. * Their system processed a random checkout after 1 night (out of 3). That morning, I was sent an electronic bill and all the systems in the room automatically stopped working. I called Reception and the staff ensured me I had indeed checked out and there's nothing they could do. This led to an argument with reception staff who demanded I bring them proof of reservation because their system only had me in for one night and I had to leave!! I was able to show my reservation to sort this out with, additionnal holds on my credit card but no apology from their reception staff! Mistakes happen but please learn to own up to your mistakes. * No housekeeping for a 3-night stay (I'm suspecting due to unexpected check-out issue). Request for more towels after the 2nd night and no housekeeping were met rather coldly. Again failure to recognize that they had made an error. * The suite has a nice but very bare kitchenette. It has a microwave and fridge and 2 paper cups and 2 coffee pods but nothing else: no cutlery, no plates, no glassware, no paper towel. There are 2 glasses in the bathroom. I called reception to request more glasses and was asked to justify why I couldn't make due with those 2 glasses. Staff at this hotel is not interested in customer service which results in a lackluster experience. It's a shame. The hotel is fairly new and clean with a nice pool.

Easy parking. Convenient to go around town (if you have a car). Small indoor pool is great for kids (especially in the winter or bad weather.