Super 8 by Wyndham Queensbury Glens Falls/Lake George Area

I’m not getting

There was no sit down continental breakfast area like other Super 8 hotels I’ve been to…..very disappointing

Front desk girls are great

Customer service was very professional and staff was very friendly and accommodating.

Room 120! Beautiful room. Been staying at this hotel on and off for the past 10 years. No problem from me.

To be clear, the sheets and bathroom were clean, but it is very much a "cheap motel" experience at a rate that appears to reflect the area and season, and not in any way the condition or amenities of the hotel. It looks shabby from the outside and in the common areas; the rooms are worn; the beds had bad mattresses, and the breakfast was a meagre offering of pre-packaged muffins/danishes, some bananas or apples and coffee/juice. There are other "inexpensive" hotels in the area that have better conditions and amenities.

I stayed here May 7th, 2024 for one night. It was a good stay and I would stay again. I also had one issue that hopefully will be resolved. Somehow, the person who stayed in the room on the same night next to me used my card to pay for his room. I don't know if it was malicious or accidental by the guest or hotel. The guest who "used" my card to pay for his room was Luis Tejada of Brooklyn. The manager of the Super 8, Katelyn Brown, has been helpful and very nice to speak with but my issue is still not resolved. I disputed the $74.54 charge with my credit card, Barclays, but they are perplexed and feel like the charge happened at the Super 8 but are not sure how. I hope this can be further investigated by all parties and hope to get this charge dropped. I do not want Super 8 to lose anything on this if my card number was somehow stolen by Mr. Tejada.

The security doors where left open the rooms where not really clean. There was a homeless guy going thru the ashtray then walk in the unlocked door and was taking all the food from the breakfast bar. You could smell people smoking in the rooms.

The only pros about the hotel were the proximity to the highway and I will say that the hotel was clean. I understand this is a budget hotel but, the hotel is in desperate need of an update. Everything in the room was old and worn. We entered our room and found the coffee maker, refrigerator, microwave oven, TV and a lamp plugged into a single power stripe on the floor. Needless to say, we unplugged everything but the refrigerator and TV. Talk about a fire hazard and probably an illegal act! The mattress had a huge hole/cavern on one side. It was probably 2 inches wide, 2 inches deep and 3 feet long. Made for an uncomfortable night sleep. The shower drained very slowly. By the time you were finished with your shower, you were standing in water up to your ankles! There were only small muffins available for breakfast - we were told the "shipment hadn't come in". We were there for 5 nights, and nothing ever came in. Needless to say, we would not choose to stay at this hotel again. We will look for other options on our next trip.