A stay at Holiday Inn Express And Suites Queenstown, an IHG Hotel places you in the heart of Queenstown, within a 5-minute walk of St Josephs Parish and Queenstown Gardens. This 4-star hotel is 0.3 mi (0.6 km) from Lake Wakatipu and 0.7 mi (1.2 km) from Skyline Queenstown.
Be sure to enjoy recreational amenities including a sauna and a 24-hour fitness center. Additional features at this hotel include complimentary wireless Internet access, ski storage, and a fireplace in the lobby.
Enjoy a satisfying meal at Great Room Restaurant serving guests of Holiday Inn Express And Suites Queenstown, an IHG Hotel. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Queenstown? This hotel has facilities measuring 646 square feet (60 square meters), including conference space. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 227 air-conditioned rooms featuring Smart televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as laptop-compatible safes and electric kettles.
GGuest User2022.08.20
I stayed in a King Mountain View room, and while the room felt small it was made up for the fact it was new, modern, well designed and comfortable. The open plan entrance and lobby area felt welcoming. The buffet breakfast included in the room rate was essential and super convenient to fuel up before heading up to the mountain early every morning. And happy hour in the lobby in the evenings 5-7pm. It is 5 minute downhill walk to the start of town and a 9 minute walk to the NZ Ski bus. On the way back to the hotel there is one block of steep hill to walk up but it is only a two minute section. Even though it was only a short walk into town, after a full day on the snow, travelling back and fourth to the mountain, it was hard to get the energy up to walk into town for dinner each night, being cold and tired. I caught the bus from the airport to the hotel which was super easy and a quick 20 minute ride. The airport bus stop is right outside the terminal. I bought a Bee card on the bus for $5 and the trip was only $1 for adults and 0.75c for children. The bus stopped at Blue Peaks directly across the road from the hotel. And the return bus trip to airport was just as simple. Overall a great stay, with new modern facilities, a fairly central location and friendly staff.
A stay at Copthorne Hotel & Apartments Queenstown Lakeview places you in the heart of Queenstown, within a 10-minute walk of St Josephs Parish and Queenstown Gardens. This hotel is 0.3 mi (0.4 km) from Lake Wakatipu and 1 mi (1.7 km) from Skyline Queenstown. Enjoy recreational amenities such as a spa tub and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and ski storage. The hotel restaurant is currently closed for dinner servicealso offers 24-hour room service. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:30 AM to 10 AM for a fee. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite. Stay in one of guestrooms featuring LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks. PLEASE NOTE: Hillary’s Restaurant is currently closed for dinner service. The Rocks bar is open for evening dining Thursday Friday and Saturday. Please contact reception for alternative dining options.
AAnonymous User2024.04.12
There is free basement carpark at the hotel.
Hotel location on a busy street.
Room big and clean with mountain view, gotten a wheelchair friendly room.
With a stay at Platinum Queenstown Villas in Queenstown, you'll be near the beach, just a 1-minute walk from Mt Crichton Loop Track and 14 minutes by foot from Lake Wakatipu. This family-friendly aparthotel is 0.9 mi (1.4 km) from SKYCITY Wharf Casino and 1 mi (1.6 km) from Fear Factory Queenstown.
Spend the day on the slopes, or enjoy other recreational amenities, which include outdoor tennis courts. This aparthotel also features complimentary wireless internet access, babysitting (surcharge), and ski storage. You'll be on the slopes in no time with the ski shuttle (surcharge).
Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Free self parking is available onsite.
Treat yourself to a stay in one of the 35 guestrooms, featuring fireplaces and LCD televisions. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies. Kitchens are outfitted with full-sized refrigerators/freezers, ovens, and stovetops. Satellite programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and designer toiletries.
XXingxingzhinixin2024.02.18
This hotel is located on Ferhill Hill, about a 5-minute drive from Queenstown. There are several rows of townhouses with unparalleled lake and mountain views outside the yard. The green space is public, and compatriots will walk around from time to time.
The facilities are complete, but please note that if you stay for multiple days, they will not be cleaned and bath towels will be replaced.
The room has complete kitchen facilities, a washing machine and a dryer. Even the bathrooms are on the second floor. It is a bit inconvenient to go upstairs when you need to go out.
Although each home is equipped with a garage, cars of Alpha size and above cannot be accommodated and need to be parked at the door.
There is no breakfast, which just gives us room to play. Unfortunately, large supermarkets have to open through the city, so if you drive from the north, it is more convenient to go to Countdown or Parknsave in advance to purchase.
Outstanding
63 review
4.8/5
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A stay at Swiss-Belsuites Pounamu Queenstown places you in the heart of Queenstown, within a 5-minute drive of Queenstown Gardens and SKYCITY Wharf Casino. This family-friendly aparthotel is 1.1 mi (1.7 km) from Kiwi and Birdlife Park.
After a day on the slopes, enjoy recreational amenities, which include bicycles to rent. This aparthotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). The ski shuttle (surcharge) makes getting to the slopes a breeze.
Continental breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 38 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, and LCD televisions with satellite programming provide entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and electric kettles, and housekeeping is provided daily.
GGuest User2023.05.30
1. Location: It's convenient and great if you don't have a car as it's only 10 mins away from the city centre. There is a bus stop to go to the airport and city just next to the hotel. There's the Queenstown Trail track just down the road if you wish to have a pleasant walk along the lake. 2. Service: The guy who did our check-in did it like he was repeating a song that he was fed up with singing. Good for those in a hurry who like express check-in with 0 personalization or care but that was NOT a 5* check-in. 3. Room: Booked a standard room on Luxury Escapes, but I don't think the hotel should be on this ”high standard” booking platform. Our room was on the ground floor, so everybody could see us and our belongings. The room was old and small. We had very little room left being 2 people with 2 big luggages. One of the two glasses in the bathroom was still dirty from the previous guests. The blinds didn't work properly and we had to find tricks to close them so people wouldn't see us get changed or sleep! Your sleep might get disturbed if passersby are loud and drunk lol. The washing machine was literally just in front of our room door (a thin door) and woke us up super early one morning. The TV didn't work. Big lack of plugs outlets. Overall, if you're planning on spending the entire day outside and getting back to the room just for sleep then you're fine but don't expect anything fancy.
Located in Queenstown, Oaks Queenstown Shores Resort is on the waterfront, within a 5-minute drive of Lake Wakatipu and St Josephs Parish. This 4.5-star aparthotel is 1.9 mi (3.1 km) from Skyline Queenstown and 9.4 mi (15.1 km) from Coronet Peak Ski Area.
Additional features at this aparthotel include wireless Internet access, ski storage, and tour/ticket assistance. Guests can get around on the complimentary shuttle, which operates within 3 km.
Featured amenities include express check-in, express check-out. Self parking is available onsite at NZD15 per night.
Make yourself at home in one of the 84 guestrooms featuring refrigerators and LCD televisions with digital TV and Chromecast option.. wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones and irons/ironing boards.
GGuest User2023.06.04
Experience the most captivating view of the mountains from the location of this hotel. Across the lake to the snowcapped mountains. The spacious balcony is inviting on a sunny day. The beds are very comfortable and the pillows superb. The general layout of our apartment was spacious and equipped with bath tub and all the necessities of a kitchen are available. When we stayed, renovations were underway and although noise was not a problem (long weekend) the reduction in parking spaces was awkward. The only negative I could mention was the bar food was pretty ordinary and staff a little inexperienced but otherwise totally worth the money .
Located in Queenstown, The Rees Hotel and Luxury Apartments is on the waterfront, a 3-minute walk from Lake Wakatipu and within a 5-minute drive of St Josephs Parish. This hotel is 1.6 mi (2.5 km) from Queenstown Gardens and 1.6 mi (2.6 km) from Queenstown Beach. Relax and unwind with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a 24-hour fitness center and bicycles to rent. This hotel also features complimentary wireless Internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 3 kilometers. Stop by the hotel's restaurant, True South Dining Room, for dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 10:30 AM for a fee. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite. Make yourself at home in one of the individually decorated guestrooms, featuring refrigerators and iPod docking stations. Rooms have private balconies or patios. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms feature showers, designer toiletries, and hair dryers.
GGuest User2023.05.09
Whilst this is an hotel that is rated as a luxury hotel there are a few features which don’t justify that title. The rooms are well appointed and very comfortable, and most have beautiful views of the lake. However there are a few things that are irritating. Being offered a coffee on arrival and then realise you have to pay for it, having to ask for enough tea and coffee every day, and always having to ask for more milk. The room service menu is very limited and not available when it says. We had to order an early breakfast which came in a carrier bag, with no milk or yogurt. Eating muesli dry is not fun! Apparently they had run out of yoghurt? I am sure when these minor details are ironed out the Rees would be truly classed as a luxury hotel.
Fern Hill | 3.29km from AJ Hackett Ledge Bungy & Swing
With a stay at Hidden Lodge Queenstown in Queenstown (Sunshine Bay), you'll be within a 5-minute drive of Lake Wakatipu and Mt Crichton Loop Track. This eco-certified bed & breakfast is 2.1 mi (3.4 km) from SKYCITY Wharf Casino and 2.2 mi (3.5 km) from Fear Factory Queenstown.
Pamper yourself with a visit to the spa, which offers massages. If you're looking for recreational opportunities, you'll find a spa tub, a sauna, and a fitness center. Additional amenities at this bed & breakfast include complimentary wireless internet access, ski storage, and wedding services.
Grab a bite from the snack bar/deli, or stay in and take advantage of the bed & breakfast's room service (during limited hours).
Featured amenities include express check-in, express check-out, and multilingual staff. Free self parking is available onsite.
Make yourself at home in one of the 4 individually decorated guestrooms, featuring refrigerators and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and designer toiletries.
LLoveTravel922782024.03.04
This facility reflects the refined esthetic sense of the hosts without feeling pretentious. Stunning views of the lake and garden, a helpful & friendly staff, plus a location convenient to central Queenstown made our stay here (in the Tahi room) very pleasant. The clean accommodation felt spacious and well laid-out, the small library had an interesting selection of books & games, the exercise room and sauna were well maintained. The Hidden Lodge has sufficient off-street parking for all guests, but be aware of the long steep driveway. The Lodge has no lift, so prepare yourself to climb a few stairs to your room. Enjoy breakfast indoors or out with a view of water, mountains, or a garden. We dined out or used Uber Eats at night.
With a stay at Swiss-Belresort and Villas Coronet Peak in Arthur's Point, you'll be near ski lifts, just steps from Onsen Hot Pools and a 5-minute drive from Skippers Canyon. This hotel is 1.7 mi (2.7 km) from Crown Range and 3.6 mi (5.8 km) from Coronet Peak Ski Area.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and an arcade/game room. Additional features at this hotel include ski storage, wedding services, and a fireplace in the lobby.
Enjoy international cuisine at Swiss-Cafe, a restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 7:00 AM to 9:30 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. Free self parking is available onsite.
Make yourself at home in one of the 54 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include irons/ironing boards, as well as phones with free local calls.
GGuest User2023.02.27
Friendly front of house and house keeping staff. Although there are staffing shortages everywhere, the staff here were always available and helpful. Our house keeping team although on a 3 day turn around service, did not get to service our room while we were there, offered towels and extra tea, coffee without hesitation when requested. Thank you so much! The decor is quite out dated and while at first it was off putting, (cream/green interior hallway and furniture, corridor stained carpets, seeing the size of our room and how clean it was made up for it. The bed was a king/possible super king, very comfortable and extra pillows provided. The continental breakfast is more than sufficient. Again the waiting staff I approached where happy to top up, add more (the pastries). Thanks for a wonderful stay!
With a stay at Sudima Queenstown Five Mile in Queenstown (Frankton), you'll be within a 15-minute walk of Queenstown Event Centre and Alpine Aqualand. This luxury hotel is 1.1 mi (1.8 km) from The Kingston Flyer and 1.2 mi (1.9 km) from Frankton Beach.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, complimentary use of a nearby fitness facility, and a banquet hall.
Enjoy a satisfying meal at Podium serving guests of Sudima Queenstown Five Mile. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Queenstown? This hotel has 1938 square feet (180 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 120 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
GGuest User2023.02.27
“Sudima Queenstown Five Mile” -is in Queenstown, right? The name seems pretty clear. It’s shown as being in “Queenstown Central” which is in central Queenstown, right? The name seems pretty clear on that point too. Close to the lake perhaps, looking towards the mountains, near the Queenstown bars and restaurants? WRONG. WRONG. “Queenstown Central” is not in central Queenstown. It’s the name of a shopping centre outside of Frankton, next door to the airport, surrounded by massive carparks, supermarkets, K Mart etc and about 50m off the main State Highway 6A. Hence the “Sudima Queenstown Five Mile”, despite the name, is 7.6 km from Queenstown according to Google maps (or a $50+ taxi ride away, as I can tell you from frequent experience) and about as far away from the experience or the convenience of staying in central Queenstown as you can get. Close to the lake perhaps, looking towards the mountains, near the Queenstown bars and restaurants – in your DREAMS. Having booked in a hurry and taking at face value the name(s) described the reality, we were stuck at this hotel for three nights. On arriving we were given an “underground carpark pass”, meaning that as an elderly couple we had to park 5-10 minutes’ walk away from the hotel in an isolated underground location, walking through deserted carparks late at night or early in the morning. (As we were checking out, we discovered that the receptionist could have simply noted our car registration number and for the duration of our stay we could have parked in the massive carpark immediately outside the hotel door.) We were given Room 223 for our stay, which I found overlooked the massive nearby roundabout on the main State Highway 6A (meaning trucks would be audibly braking at all hours), with a view to K Mart, I went back to the desk and asked for a room away from the Highway. We were moved to Room 214. On entering Room 214, I discovered a woman lying on the bed, semi-undressed, on the telephone. I quickly backed out of the room and went straight down to reception, where I was told, “that’s odd, someone mustn’t have updated the system”. I went back to Room 214, knocked on the door and apologised to the occupants, explaining what had happened. All attempts to find another hotel to stay in were unsuccessful; there were no vacancies at such short notice. We stayed in Room 223, but tried to be out of the hotel as much as humanly possible. I had booked restaurants in Queenstown – full degustation menus with matching wines, for every night we stayed - meaning I couldn’t drive, and we consequently were paying an extra $100-130+ per night to go to dinner and return to the ‘carpark-hotel’. Had the room we stayed in been in a hotel located in central Queenstown then it would have been a pleasant experience, but what we experienced was simply awful. Might the name of both the hotel and the shopping centre mislead people who are booking a stay in Queenstown? I will leave it to you to decide.
Holiday Inn Queenstown Remarkables Park is a hub for South Island exploration. With a convenient location in the Remarkables Park precinct just 5 minutes from Queenstown Airport, our full service hotel has a range of modern facilities to make your stay comfortable while you enjoy yourself in the heart of New Zealand’s world famous alpine playground.Step outdoors and you will find yourself within a short drive to some of the region’s best attractions. Drive a short distance for a stroll around panoramic Lake Hayes then continue on to historic Arrowtown or head towards iconic Lake Wakatipu for a round at Jack’s Point Golf Course. Within 30 minutes’ drive, you can test your snow skills at The Remarkables, or take a leisurely route on to Kawarau Gorge and enjoy a lazy afternoon at some of the best wineries in the area. Holiday Inn Queenstown Remarkables Park lives up to its name and offers a perfect base for your Queenstown ski holiday. On top of an envious location, we offer easy and secure storage facilities for your outdoor gear.Views of The Remarkables mountain range set the scene for our restaurant, café and bar, all available within our Open Lobby – designed to relax and meet in comfy and convenient modern surroundings. You'll be in the perfect spot to connect with family and colleagues.And if you bring your Very Important Kids (V.I.K), you can enjoy discounts at a range of local attractions.
BBrian Ndaveni2024.01.28
Holiday Inn Queenstown Remarkables Park is a top notch hotel, just 5 minutes drive from the airport. If you want a quick rest from a long journey this one should quickly come to your rescue from travelling fatigue.
Everything about the hotel is good including friendly staff. The only drawback is its location which is a bit far from town or main activities. If you don’t have a car then surely you should be prepared to Ubar and Tax every time you want to go out.
Excellent
120 review
4.5/5
Price from
₹ 10,826
per night
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Queenstown | 0.35KM from AJ Hackett Ledge Bungy & Swing
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No.2
4.0/5
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No.3
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No.4
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Reavers Lodge
Queenstown | 0.33KM from AJ Hackett Ledge Bungy & Swing
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No.5
4.1/5
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The Flaming Kiwi Backpackers
Queenstown | 0.39KM from AJ Hackett Ledge Bungy & Swing
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No.6
4.1/5
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Haka House Queenstown
Queenstown | 0.52KM from AJ Hackett Ledge Bungy & Swing
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No.7
4.6/5
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The Dairy Private Hotel by Naumi Hotels
Queenstown | 0.26KM from AJ Hackett Ledge Bungy & Swing
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No.8
4.5/5
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Sofitel Queenstown - Hotel & Spa
Queenstown | 0.34KM from AJ Hackett Ledge Bungy & Swing
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No.9
4.4/5
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Crowne Plaza Queenstown, an IHG Hotel
Queenstown | 0.5KM from AJ Hackett Ledge Bungy & Swing
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No.10
4.5/5
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Lomond Lodge Motel & Apartments
Queenstown | 0.33KM from AJ Hackett Ledge Bungy & Swing
"Good Location"
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Latest Reviews for Queenstown hotels
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Explore honest ratings and real traveler reviews to help you find the perfect stay.
4.8/5
Outstanding
UUkwonderboyCannot believe how good this place was!... We ended up getting a private 8 bed dorm for 6 of us, the room itself got a little hot, but the staff quickly brought us a fan which helped massively. Toilets and showers were so well kept and the lounge, washing machines and drying rooms made the whole process so easy. Kitchen is absolutely huge and perfect if you plan to prepare you food there. But the staff were something else, unbelievably friendly and one lady even lent me 50c out of her own purse for the lockers, completely didn't need to do it but wanted to help me out!... An absolute gem! I will DEFINITELY be staying here again in future.
TTrail52119469210Good location, comfy room with balcony with partial sea view. Had everything you needed but was a bit of a strange layout in the whole complex. To get to our room from reception we could get part of the way by a lift but then had to go outside twice to get to the right block. However, there was parking in the basement which had a direct lift up to the floor we were on. Like most places in Queenstown, there was a lot of building work going on & roadworks which made things a bit awkward but not impossible. Staff were friendly & helpful. There was a restaurant on site but we indulged in room service which was excellent.
JJ LindsayThis is a fantastic hotel with great engaging staff who show you around the hotel and explain everything when you arrive. The hotel provides drinks, milk tea and a coffee with a coffee maker in the the room. Downstairs there is a really nice hang out area with a complementary happy hour and tea, coffee and sweets. The decor is very moody and is unique from any other hotel I've stayed in. A huge amount of detail is paid to ensuring presentation is on point. There are nice views from most rooms and the location is nice and close to the middle of town. The only disappointment was $20 to use a carpark. That being said, there is plenty of on street parking if required.
GGuest UserI booked this hotel so we could be close to LUMA. I read some really mixed reviews and was a little nervous. But we had the BEST stay! Right from calling up as I made a mistake booking online, the man who I spoke to was so helpful, accommodating my large family group over three rooms . It was a really really busy weekend at the hotel with Luma on and kings birthday, but the staff were all so lovely and friendly despite being run off their feet, Highlights were the comfiest beds ever, the fab spa pool which was a hit with us adults and kids( you book a slot at reception), and the amazing lake front view from the lake front rooms. There was even a kids corner near reception with Xbox game, books and a few toys. The reviews online had been average for the breakfast. While it wasn’t ground-breaking, it was more than fine and the custard danish pastries were delicious! Overall, we had a fab stay and would definitely book again.
GGuest UserWe really enjoyed our stay at this hotel. We were a family group so we required three rooms. Everything was beautiful, comfortable and cosy. However the highlights were the evening meal(s) we had at the restaurant. We stayed three nights and had such a wonderful time the first night we dined at the hotel that we ended up eating there every night. The menu was comprehensive, our group ordered widely and we all enjoyed each dish. I particularly loved the pumpkin soup, but the steak and pork dishes as well as the hamburgers , were equally popular. Attention was paid to detail, and this was especially the case with the deserts and their superb presentation. The staff were cheerful and generous and made us feel like welcome guests.
LlilychangliThe room is very big, the children can sleep on the sofa, the parking space is downstairs, it takes about 10 minutes to get to the cruise ship dock. The location is very convenient. Most hotels in New Zealand are equipped with kitchens, which are convenient for dishes that suit your taste. . The front desk of the hotel will also tell you where there is a supermarket and buy Chinese food. It is very caring.
AAnonymous UserThe service and employees were great. Some of the rooms are however difficult to get to and I had booked a premium room with a lake view and unfortunately was given a room where the bush had blocked my view and it was ground level so I couldn’t see much
GGuest UserThe décor of the rooms were excellent and the small touches - such as the music that plays when you walk into the room, and the small bar area, the art work, and the welcome book - were really special. The beds were comfortable, the rooms were quite, and the size of the room was prefect for two people. There is a sauna available to use by in-house guests, which is excellent after a long hike. Overall, the quality of the room was value for money.
There is also a restaurant, but sadly it was not open the day that we stayed (Monday). We were quite upset about that as we had read very good reviews about the chef and food quality! Whilst the staff were nice at check in, they did not give much information about the premises (i.e. they didn't give us a tour or anything), and we had to ask a lot of questions.
The location is outside of town, but a short drive if you have a car, or a short bus ride (the bus stop is right outside the hotel).
Overall, I would highly recommend to stay here!
GGuest UserI stayed here two nights on a Riviera Tour of New Zealand. The hotel consists of different linked buildings. However it is very easy to get lost despite them giving you a map. Our rooms overlooked the gardens unfortunately and not the lake. The rooms were ok. A bit tired and in need of refurbishment. However the beds were comfortable with good quality bedding and pillows. The location of the Hotel is at the top of a very steep hill that leads into Queenstown. The walk up is taxing for older people so be aware. The hotel has the usual facilities of bar, restaurant gym and pool. I can't comment on the gym or pool as we did not have time to use it. The outlook from the hotel is over the lake towards the Remarkable Mountains one of the locations used in Lord of the Rings. It is an absolutely stunning place. Queenstown has lots to do. We took advantage of this. The breakfast was good with hot and cold buffet. Plenty of fresh fruit and pastries as well. A group of us ate in the bar on evening after a tour. Everyone enjoyed their food. Drinks were not to expensive either. The place is a pain to find your way round, so allow time for getting lost when meeting people.
DDonita HarryThe location is good, the kitchen is small, the lounge is big and is separated but connected with kitchen.
Was there for about 7 days, the bunk I was allocated had a broken rail, reported to the receptionist later but was not fixed and Noone updated me later or offered another bunk.
I hardly cooked in there due to the size of the kitchen and busyness.
The people in the dorm room would leave the lights off and sleep all day and all night which created bit of a trouble and due to the broken rail created noise when getting on ND off bunk upsetting French guy underneath my bunk.
It felt like lot of long termers are staying in the hostel and the guy who was underneath my bunk was working who worked late night and did not like when I turned the lights on before check out so I could pack. He was really abusive. I reported that later to reception so staffs told me that they will speak to the guy.
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How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.