Sofitel Queenstown - Hotel & Spa Reviews
Sofitel Queenstown - Hotel & Spa
8 Duke Street, Queenstown, Otago, 9300, New ZealandView Hotel Details
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Sofitel Queenstown - Hotel & Spa Guest Reviews
4.4/5
Very Good
80 review
Verified reviewsLocation4.7
Amenities4.2
Service4.2
Cleanliness4.5
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All reviews(80)
Positive reviews(29)
Reviews with photos/video(3)
Great location(8)
Great service(7)
Negative reviews(2)
Sammakhy
Superior King Room
Stayed in Oct 2024
Couples
4 review
Outstanding
Posted on Oct 14, 2024
Room was comfortable, will recommend to frds and family next time.
AF2310
Superior Two Double Room
Stayed in Nov 2023
Family
21 review
Very Good
Posted on Nov 3, 2023
Nice cozy little hotel, but our room faced a construction site so a bit noisy in the morning. Room amenities clean and new, but gym can be cleaned better. One thing I need to mention is that the pillows are really uncomfortable!
Response from Property: Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our cozy little hotel to your liking, and we appreciate your comments about the room amenities and the availability of a pillow menu to suit your needs.We apologize for any inconvenience you experienced with the construction noise in the morning. We understand how important a peaceful environment is for our guests, and we'll do our best to minimize such disruptions in the future.Your feedback about the gym's cleanliness and the comfort of the pillows is also valuable to us. We will address these issues to ensure a more enjoyable stay for our future guests.We appreciate your constructive comments, and we hope you'll consider staying with us again in the future. We'd love the opportunity to provide you with an even more pleasant experience. If you have any specific preferences or requests for your next stay, please let us know, and we'll do our best to accommodate them.
Guest User
Superior King Room
Stayed in Aug 2024
Family
5 review
Very Good
Posted on Aug 7, 2024
Very convenient location but the room is way too dark
Response from Property: Bonjour valued Guest,Thank you for your feedback! We're glad you found our location convenient. However, we're sorry to hear that the room's lighting didn't meet your expectations. Your comments are important to us, and we'll look into ways to improve the lighting for a more comfortable stay. We hope to welcome you back soon!Kind Regards,Pradnya LohateFront Office Manager
Siu Wo
Superior King Room
Stayed in Feb 2024
Couples
6 review
Outstanding
Posted on Feb 17, 2024
Overall, the location, service and facilities are very good. but the pricing is a bit on expensive side. The buffet breakfast at hotel with limited choices which can not compare with the same kind of hotels category in Asia....can't expect too much. You may consider to book room only instead. The service and the reception, concierge and doorman are very helpful and providing many information. If the service and attentiveness at the cafe (during serving breakfast) can be enhance, it will be much better.
Kevin Paul
Superior King Room
Stayed in Apr 2023
Couples
12 review
Outstanding
Posted on Apr 11, 2023
It’s located right in the heart of the city. The room is very spacious and clean. Top notch service
Response from Property: Bonjour Kevin,Thank you for sharing your feedback on your recent stay with Sofitel Queenstown We greatly appreciate your positive review and are delighted to hear that you enjoyed our hotel's prime location in the heart of the city.We're thrilled that you found your room spacious and clean. Our dedicated housekeeping team takes great pride in maintaining the highest standards of cleanliness and comfort for our guests, and it's wonderful to know that it contributed to your overall satisfaction.Providing top-notch service is our priority, and we're glad to hear that our team delivered on that front. We believe in going above and beyond to ensure our guests have a memorable and enjoyable stay.Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back in the future and providing you with another exceptional experience.Warm regards,Philip RileyOperations Manager
Anonymous User
Luxury King Room
Stayed in Aug 2024
Travel with friends
17 review
Amazing
Posted on Aug 28, 2024
good！
KiaraLeung
Superior King Room
Stayed in Jan 2023
Solo travelers
16 review
Outstanding
Posted on Feb 12, 2023
Very clean.
Response from Property: Bonjour KiaraLeungThank you for taking the time to share your feedback about your recent stay with Sofitel Queenstown. We greatly appreciate your positive review and are thrilled to hear that you found our hotel to be very clean.Maintaining a clean and comfortable environment for our guests is a top priority for us. Our dedicated housekeeping team works diligently to ensure that all areas of our hotel meet the highest standards of cleanliness and hygiene.Your acknowledgment of our efforts is truly rewarding, and it motivates us to continue providing exceptional service to all our guests.Thank you once again for your kind words. We hope to have the pleasure of welcoming you back in the future and providing you with another outstanding experience.Warm regardsPhilip Riley
Guest User
Superior King Room
Stayed in Dec 2021
Solo travelers
1 review
Outstanding
Posted on Dec 21, 2021
good service
wuchang69
Luxury King Room
Stayed in Aug 2024
Solo travelers
25 review
Outstanding
Posted on Aug 14, 2024
The room is very close to the bustling city. You can see the snow-capped mountains, the shops in the city, and the internet celebrity check-in shop - Big Face Burger. The service is thoughtful, but the price is a bit high.
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Response from Property: Bonjour Wuchang69,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the location and the stunning views of the snow-capped mountains and the bustling town. It's great to know that you appreciated our thoughtful service as well. We understand that pricing is an important factor, and we strive to provide value that matches the experience. Your feedback is invaluable, and we hope to welcome you back soon!Kind Regards,Pradnya LohateFront Office Manager
ssssssDanmin
Superior Two Double Room
Stayed in Oct 2024
Travel with friends
20 review
Outstanding
Posted on Oct 4, 2024
The hotel is in a good location, but it is a bit old, but the service is thoughtful.
Facilities: Retro and old money style
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Response from Property: Bonjour Dear valued guest, Thank you for sharing your feedback! We're glad to hear you enjoyed our convenient location and that our team provided thoughtful service. We appreciate your comments on our facilities and understand the charm may not appeal to everyone. Please know we're continually working to enhance our guests' experience while preserving the character of our property. We hope to welcome you back for an even better stay in the future!Kind Regards,Pradnya LohateFront Office Manager
Anonymous User
Superior King Room
Stayed in Jul 2024
Family
25 review
Outstanding
Posted on Aug 23, 2024
The hotel is very convenient, right in the most lively and prosperous place in town, the service is also very warm and attentive, and the breakfast is a bit simple.
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Guest User
Superior King Room
Stayed in Apr 2024
Family
30 review
Posted on Apr 23, 2024
There was road construction near the hotel and no signs. I walked for a long time and finally got in through the ice cream bucket. The quilt didn't have a quilt cover. It was sandwiched between two large sheets, which was very easy to get messy. The pillow was very uncomfortable and I got a stiff neck on the second day. I called to change the latex pillow on the second night, but it was still uncomfortable because it was too high. I had to make do with it. The faucet in the bathroom was difficult to control. If you are not careful, the water will flow too much and splash all over the countertop. The shower was also difficult to adjust. I was given a bottle of water and sparkling water on the first night, but I was given sparkling water for the next two nights. It's not possible to drink sparkling water all the time in such a cold day! The hotel's parking fee was NZD 50 per night. We found a free one for one night, which was quite close to the hotel. I have stayed in several hotels in Queenstown twice, and Sofitel is the worst hotel for me.
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Beimaochideyuyu
Junior Suite
Stayed in Nov 2024
Solo travelers
11 review
Great
Posted on Dec 2, 2024
Good location, the room is a bit old
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Guest User
Superior King Room
Stayed in Nov 2024
Travel with friends
2 review
Very Good
Posted on Nov 12, 2024
The room is clean and the view is OK
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Beimaochideyuyu
Superior King Room
Stayed in Nov 2024
Business travelers
11 review
Posted on Nov 27, 2024
Average service, good location
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