Manor Park Lodge

Our recent three-night stay at Manor Hotel Lodge (23rd Sept 2023 to 26th Sept 2023) left us thoroughly disappointed and frustrated, primarily due to the lack of professionalism and courtesy exhibited by the hotel staff, especially the manager, Mr. Nelson. Despite our anticipation for a pleasant and comfortable stay, we encountered a series of issues that marred our experience significantly. The problems began on the very first day when we discovered that the heat pump in the kitchen was malfunctioning. Despite promptly reporting the issue to Mr. Nelson, there was no effort made to rectify the situation. This lack of responsiveness left us in discomfort throughout our stay, struggling with the cold environment. Furthermore, the broken toilet flush switch indicated a severe lack of maintenance and care for guests' convenience. Such a basic amenity should have been promptly fixed, but instead, we were left to cope with this inconvenience. Moreover, the state of the facilities was far from satisfactory. The water kettle provided in our room was shockingly rusted on the inside, making it impossible for us to use it. This forced us to purchase water from outside, an additional expense that was highly unwelcome, especially considering the hefty amount we had paid for our stay. A concerning aspect of our stay was the presence of dust on the door frames. Not only is this unhygienic, but it also seriously impacted our health during our time at the lodge. We expected a clean and sanitary environment, but the presence of dust suggested a lack of cleanliness and attention to detail. Adding to our displeasure was the persistently unpleasant stench in the main entrance corridor area. This foul odor greatly diminished our overall experience, making our time spent in the common areas uncomfortable and unpleasant. Lastly, the malfunctioning bathroom door lock, which prevented us from securely locking the door from inside, was a serious breach of privacy and security. This oversight in basic safety measures is unacceptable in any hotel, let alone a supposedly reputable establishment like Manor Hotel Lodge. What disappointed us the most was not just the presence of these issues, but the dismissive and rude attitude displayed by Mr. Nelson. His egoistic behavior and lack of empathy towards our concerns made a bad situation even worse. A hotel manager should be approachable and willing to assist guests, but Mr. Nelson's conduct fell far short of these expectations. Also, we have been asked by Mr Nelson that he will return only $300 refund for these disruptions but we still haven’t received single refund or any single assistance from him. In conclusion, our experience at Manor Hotel Lodge was deeply unsatisfactory. The combination of subpar facilities, unaddressed issues, and the manager's rude behaviour has left us with a lasting negative impression. We hope that the management takes this feedback seriously and makes significant improvements to ensure that f