Queenstown Hotels with Pools

Holiday Inn Express and Suites is a lovely place to stay in. Booked a room facing the mountains and lake. Beautiful views every morning. Convenient as it is close to Queenstown Centre where there are many eating places and restaurants, including the famous Fergburger. Although I read about it being on a steep slope, I went ahead to book the place as Queenstown Botanic Gardens is just opposite a few streets away. Decided to take a longer but gentler walk back to the hotel from Queenstown Centre so that the walk is not that tiring. Highly recommend this place as the staff is so friendly and hospitable. Close to Skyline & meeting place for Milford Sound Tour.Would definitely stay here again if I visit Queenstown.

The room is comfortable and clean. The pillows on the bed are soft and hard. The bathroom has no odor. Overall, it is not bad. The highlight is the view outside the window. The most impressive thing is the big tree at the door. There is a bus stop at the door, which goes directly to the airport for $10 per person. My English level is limited, but I can communicate with the front desk. The attitude is very good, except that I can't understand it very well. The next morning, I ate breakfast at my own expense. It was $35 per person. It was not worth it, but everything else was good.

We booked a room with two single beds and yet they provided us with a King size bed upon arrival. We expressed our concern to the reception and they said there is no guarantee for the room type booked especially during peak season, and they even said it is a common situation in New Zealand, which I personally haven’t encountered in other 4 hotels during my stay. I ended up paying extra for an extra bed so that my frd and I can sleep separately. The customer service from trip.com provided assistance instantly when we expressed our concern to them and they agreed to compensate the extra that I paid. Apart from that, the hotel is clearly understaffed as there were times that there is no one at the reception and I didn’t think the staff were very attentive and helpful either. Also, there were not enough parking space in there car park so we were forced to park outside the hotel as directed by the staff but then the staff called our room at 6:30 the next morning telling us to park our car back into the garage as people started leaving. All things aside, the location of the hotel is great as it is beside the lake and is close to the city centre. To conclude, I wouldn’t recommend this hotel to others.