Hotel Borj Rabat - A Member of Barceló Hotel Group

Lovely staff at the hotel and perfect location with sea view!

Pretty tired hotel in a god location, took ages to check in, almost thirty minutes and there was a long queue behind me and just two people on the desk. This may not sound like a big deal, but when you arrive at a city and just have the evening, half an hour is a long time. I jumped straight in the shower before heading out - no towels! In a 5 star hotel. I had to use the duvet cover off one of the beds to dry off. Told reception and the towels were there when I got back from town. Generally the room is shabby, shower curtain attached by just a few rings, cracked tiles etc. Breakfast was ok but again, a coffee machine in a 5 star? Someone constantly dragging chairs around somewhere for maybe an hour, no exaggeration, like they were dragging one after another about 10 meters each time. Great view from the 5th floor pool and terrace. Would never stay again.

We has our reservation pre-booked and fully paid. Staff had us wait for couple of hours to check in without explanation of why we have to wait. Other guests came and were checked in without issues. We never checked in at this hotel because of the long wait and checked in at another nearby hotel which took only 5 mins (without pre-booking pr payment). Would never go back to this hotel. We asked for our money back because of this terrible service.

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