Beautiful hotel and amazing staff but terribly disappointed with our room, I rang the property after making the initial booking to upgrade to a balcony room with a view, we were given a room looking out onto a high wall, dark and dingy! plus the airconditiong didn't work for 4 days on the trot, it was 36 degrees, I asked for a discount by the hotel, I received a meal which consisted of a burger and chips and a bottle of wine, was then told I needed to contact ******* if I required a further discount which I shall be doing, so overall not great!