Hotel Paramount

We had a great experienced in paramount, i recommend this hotel for family stays as the location is good nearby market and the food quality and service of paramount is very good. Value for money

Staff was co operative, food varities was less but taste was good. Need some upgradation with garden n slides rest overall everything was good

Paramount at Matheran is by far the WORST hotel I've ever seen in my life. I don't think it qualifies to be called a hotel at all. It's just a glorified 1-Star lodge and I'll tell you why. 01 - The booking manager, Amit refuses to answer your calls . . . why? Because the photos that are shown to you are lies. The rooms aren't ever worth 1000 bucks and yet they charged us 3,920.00 for a day and guess what? The AC wasn't working in one of the rooms. 02 - Do you want to have a bath at the end of the day, after trekking through Matheran? Nope. Sorry. Hot water is for 2 hours only in the morning. No amount of pleading, cajoling and even offering to pay for a bucket of hot water helps. They have a simple excuse. If we give you hot water right now, there won't be any hot water in the morning. 03 - So you still had a cold water shower. Good luck falling asleep. The mattresses, bedsheets and pillow covers are so unbelievably stained, it's like they haven't been washed in ages. 04 - Do you want to complain to the manager? Sorry . . . The manager who's running this scam of an establishment for the last 20 years is so rude, ill-mannered, obnoxious and arrogant that even the head of the service staff, Keshav has been taught to grumble, back answer and even shout back at guests saying this is it. Do whatever you want. Nothing is going to change. 05 - You've started sneezing all of a sudden. Is it a cold, a dust allergy . . . No. It's the fungus and mould that's prevalent all around the room on the ceiling, walls and washrooms. 06 - So you finally give up and decide to complain to Amit Bhalchandani, the booking manager and guess what . . . You're right. He's blocked your number because Mishra the manager has informed him that the guests are unhappy and have realized they've been scammed. I think my only joy was that while we were exiting the hotel, we managed to convince a couple and one more group of 2 families to walk away and try their luck at a different hotel. Fortunately, they both realized from our experience and walked away