Extended Stay America Suites - Raleigh - North Raleigh - Wake Towne Dr

The room was awful, smelly, stains on all the chairs. They made me give them a $200 deposit. This hotel is a dump

Moldy smells all throughout stay away! The check in itself was easy and fast. I can't even begin to describe the smell in this hotel. The hallway almost made us throw up and the room smells was so disgusting we left immediately. It "looked" clean so the smell must be coming from the carpet or walls. It is very old almost falling apart. Do yourself a favor, pay $10 more and stay in the hotel nextdoor

Need better help I didnt actually get to stay at this hotel. Customer service was atrocious. I waited iver 20 minutes to check in, told the receptionisy that, they immediately got an attitude, rolled their eyes, said they couldnt find my reservation then denied me a room. I asked to speak to the office manager and the person claimed to be the office manager. I am an office manager and I would NEVER treat my customerrs i. The way I was treated.

“Nightmare Stay: Avoid This Hotel at All Costs” I am ultimately disappointed and dissatisfied with my stay at this Extended Stay Hotel location. While the receptionists were helpful during the check-in process, that’s where my satisfaction ended. The room was unbearably hot when we entered, and it did not feel or look clean at all. When I say I will never stay at this hotel again, I mean it. If I hadn't arrived at 1 am, I would have gladly taken a financial loss and gone somewhere else. I can’t believe I drove over 10hours to stay in this! I appreciate the helpfulness of the receptionists, but it left a bad taste in my mouth when they informed me of a $200 incidental fee. That is simply ridiculous. I've stayed at the Ritz Hotel and never had to pay such a high incidental fee. But it gets worse. I walked into room 316 and felt like I had entered a dungeon. It was dark and dank. The kitchen floor was sticky with something red, the bathroom had mildew, and the furniture and cabinets were in a state of disrepair. The bed had hair on it, and the sheets had black stains. My kids were even scared to lay down. The picture they took to place on line must have been taken when the hotel first opened or taken form another website. I wish I could get all my money back, but I know that’s unlikely. However, you can rest assured that I will never stay at this Extended Stay Hotel again!

Just a place to lay Fair condition. Currently requiring a $200 deposit due to wear and tear of facility and furniture. 3.5/8