Guest User
April 20, 2024
This place is unbelievable! After putting the following words below on google the first evening, they forced us - kind of - to move out by turning the power off, don’t trust the booking reviews! Google review 8pm: Usually I write only good reviews. But unfortunately this place is such a disappointment. When we arrived the checkin was quite a rush, then we had to pay 5% extra with card payment, which the guy didn’t tell us about, for us this is almost 30 dollar. When I asked for invoice, he says we get it only in the end of the stay. That is not professional at all! The room is way darker than it shows on the pictures. If you want dinner you need to order in the afternoon and even tell the time for eating, we really wish for some flexibility on our vacation. When we came for dinner we were guided upstairs in an open room which is 10 degrees hotter with very uncomfortable lightning. The incence stick we asked for never came. When I asked I got to know that you can not sit on the beach, only on your last day. If you book a week, this seems a bit unfair. I honestly don’t understand why, there is enough open space and even a free table at the beach. No big effort for other hotels in Sri Lanka. Mango juice is on the menu but not available, when we asked it’s not season. In our last hotels we got Mango many times. I usually don’t complain, but since this is our first evening, we are happy to help improve this place together! Read this from another customer, unbelievable! I started with 2 stars but now 1 star to balance this out: „Good karma = bad karma Be careful! You will find a lot of top ratings here and the only reason why is because they offer you a 10% discount after your stay if you write a top review!“ Update, 2 hours later, 10pm: Interestingly the power in our room turned off minutes after we submitted our review (a power outage in general was unlikely as the neighboring bungalows still had lights on) we were basically forced to move out in the dark at 8pm! Without air conditioning it was very warm and rather uncomfortable in the room in mid April. We packed right away (in the dark) and left this scary place. It is good for a story, but not so good for relaxing, don't be fooled by the name, it's just bad karma here. More ideas to improve: - You can look into the room from all sides, so you need to use the curtains for some privacy - WiFi in the room very low - only one bin in bathroom - fridge was not active when we arrived One positive fact to end with: the laybed area is really nice!