Fairfield Inn & Suites Rawlins

This was the worst check in EVER in 49 years in this business! Apparently, I was bothering the front desk agent that was in the backroom and seemed exasperated that he had to help me as he was not at the desk to greet guests at 5pm! He didn't have a name tag on and didn't say his name or did not welcome me, I prepaid through ******* and had my driver's license and Credit card out to check in, He didn't look at either, so anyone could have taken my prepaid room. It's a good thing I was not a Forbes reviewer as they would have lost all their stars. Being in the industry, I asked for an upgrade, and he said immediately NO with no explanation. I asked where the Jacuzzi was, he said over there and didn't show me just said the words. I asked his name, and he said Jayce. The lack of interest on his part or his lack of customer service skills were very apparent. He should not be in this job or industry if he has to continue to go to the back room all the time. I asked about a place for dinner and asked for the nicest place in town and he said Bucks. I went there and it was average at best. The next morning at checkout I got Angel who had his nametag on and was extremely helpful and kind. I told him about two things, one about the worst check in ever, and second the maintenance guy sprayed only my window from the outside before 800am and woke me up. I was so not happy about either experience. I asked to talk to GM Austyne and she was not in yet. Angel said Austyn would call me when she got in about the two issues, she never did. I called at 1100am and was told she was at a doctor's appointment and would be back soon. I called again at 4pm and was told she left for the day and would be back on Monday! This is no way to run a hotel, especially a Marriott! I am super disappointed with my experience and how I was treated, as they can do better. I shouldn't have had to go to front desk several times because Jayce failed to give me info on property at check in as all other hotels in the world does. Dont waste your time or money staying here EVER! It's the worst.

Our stay was excellent. The room was spotless, the night desk clerk was very kind to give a quiet room on the 3rd floor, and we enjoyed our one night stay. We’d stay here again, if the opportunity arises on another road trip. Very pleasant stay.

Up to date hotel. Friendly staff. Rooms were nice and clean. Beds were comfortable. Plenty of parking. Tesla EV charging if you have one. Right off the highway and close to the grocery store. The town of Rawlins is right down the road too. What's not to like?

Clean hotel quiet and easy to check in we had a relaxing evening a comfortable nights sleep. Breakfast was excellent plenty of options to choose from. The staff was helpful and attentive. We would definitely return to this hotel on our next trip.

Stayed at the Fairfield Inn traveling from Colorado to Utah and back again. This hotel was very nice. Any employees I interacted with were very nice and helpful. The rooms were clean and the breakfast was great! First time traveling solo and I felt very safe.

This location has such great staff! We were traveling home with my son who recently broke his leg. He was pretty down but both employees made a point to come and talk to him about his injury. They offered additional accommodations to ensure that he was comfortable during his stay. They appeared to have a busy night so I really appreciate that they made time for him! In addition, the hotel was well maintained and met the standards of the Marriott brand.

We booked this hotel based on the recommendation of trip advisor. Our room was completely dirty, we found a straw wrapper, empty water bottle, and dirt everywhere. The shower had clearly not been cleaned. We went straight to bed after a long day of travel and left immediately the next morning. Will not plan to ever stay at this location again.

Made a one night stop over and hotel has serious cleanliness issues. Check into our room and pull back the sheets as usual to check, there is a large stain 5 inches across dark discoloration and hair, sheets very much look like they have not been changed from previous guest. Meanwhile wife in bathroom notices one of towels appears to be used. Staff moves us to another room. 2nd room also the sheets appear to be unclean and there is a large spot that appears to be snot on a pillow. I ask to be moved again, this time desk agent decides to go check the rooms. Comes back 10 minutes later and acknowledges both rooms need sheets changed and moves me. While happy to have resolved it concerns me that two separate rooms appear to have used sheets/towels. As someone who stays 60-70 nights a year in hotels for work I haven't needed to ask for a new room due to cleanliness in 5+ years.

Had a wonderful stay at the Fairfield Inn in Rawlins after experiencing an unexpected change in travel plans. The front desk staff were very friendly, and they made the stay welcoming and memorable. Thank you so much for the accommodations!