Hotels near antigo terminal de campo grande, Recife

Assim que cheguei no hotel já tive uma péssima impressão no check in extremamente demorado com apenas uma atendente que levou quase 15 minutos para atender o grupo de 3 pessoas que estava na minha frente. Achei que o meu check in seria rápido por já ter feito o mesmo online e nos outros hotéis da rede já encontrar tudo pronto, bastando assinar para retirar minha chave já preparada, mas nesse hotel levou uns 10 minutos pois precisaram copiar meus dados já preenchidos online para um segundo cadastro do hotel e preparar minha chave. No elevador, o botão do meu andar (4º) não funcionava direito e o funcionário do hotel teve que socar o botão diversas vezes até o mesmo acender. No quarto padrão íbis anos 2000 notei que a janela dava para um terreno vazio cheio de mato e mesmo no quarto andar encontrei vários mosquitos provavelmente vindos do terreno vizinho. Ao tentar dar uma volta a pé para conhecer os arredores do hotel, me deparei com calçadas alargadas em ambas os lados do hotel, tornando impossível o trânsito de pedestres nos arredores sem mergulhar os pés nas poças d’água em dias de chuva. Na primeira noite resolvi fazer um pedido de iFood às 18h e somente às 23h me foi avisado que o pedido estava parado no balcão da recepção desde as 19h, pois o telefone no meu quarto não estava tocando e só me ligaram no meu telefone pessoal as 22h. Ao questionar o motivo de não terem me ligado mais cedo, foi respondido que ligaram diversas vezes, mas mostrei que no meu registro de chamadas não tinha nenhuma ligação perdida deles antes de uma única ligação de número desconhecido as 22h. Ao questionar o que seria feito para resolver o problema do telefone interno não tocando no quarto, foi dito que nada poderia ser feito naquele horário. Ao questionar se seria possível trocar de quarto para um com telefone funcionado, me responderam que o hotel estaria com 100% de ocupação, mas numa simples pesquisa no app deles foi constatado que ainda estavam vendendo diárias para o mesmo dia, ou seja, eles estavam fazendo overbooking ou mentido sobre a ocupação total do hotel. Na mesma noite mandei e-mail para a gerência do hotel e até o presente momento, mais de 10 dias depois dos problemas relatados, não recebi nenhuma resposta da gerência. Somente no dia seguinte mandaram a manutenção arrumar o telefone interno do meu quarto, mas depois do ocorrido não fiz mais nenhum pedido de iFood e preferi comer fora do hotel. O café da manhã do hotel foi a única parte que superou expectativas, em especial o preparo de tapiocas e omeletes. No geral não me hospedaria novamente nesse hotel a não ser que seja a última opção disponível.

We were in a freshly renovated Queen Deluxe Suite (room 2205) all furnished in Dove Grey and Crisp White, with a balcony overlooking the sea with fresh sea breeze. The king bed was comfortable, good linens, all the usual things but we especially liked the well situated computer desk and chairs, plus the alcove with an opening window, comfortable chair & ottoman & side table for reading. The dramatic interior architecture fascinated guests no matter how many times they observed it (no spoiler here!). The food in the restaurant addressed international sensibilities, not exclusively Brazilian. The food was good, the service friendly. I want to make a special kudo to the housecleaning staff; our room was always redone beautifully each day. It was a pleasure to return ‘home’ each evening. Disliked · They were having a temporary difficulty with one of the 4 elevators over the weekend waiting for the elevator repair. We know this can happen anywhere anytime but we were pleased that they released their service elevator for guest use whenever possible.

We hosted four people (two couples), two apartments, in the last floor, the view of the city and the sea is beautiful, but the glasses were so dirty that they had much to do to enjoy it. The hotel is very good, the building is beautiful, it impresss very well and the apartment is not bad. However, breakfast is served without capricity, everything is ”more or less”. Little agility in replacing pads and cuts. Little bread variety and almost nothing from the local cuisine. . With little attention to the requests and zero sympathy of the staff of the restaurant. Even being hosted in two people (one couple) per apartment, the room service, despite request, did not provide two cups and two cups; only one unit of each!!! And when we requested cuts in the restaurant (to eat a fruit or something like this), we were denied and provided with plastic cuts by paying $5.00 per cut (see photo showing). Unlike what was reported in the reservation, the parking was charged from the part.

We like the hotel very much. Super attentive, very nice, breakfast with variety (fridge egg and tapioca made at the time on request). The room where we stayed had no noise or any disturbance.

The hotel is clean and organized, the breakfast is simple but well prepared, with enough options. The location is perfect and you can go to a variety of good bars and restaurants nearby. In particular, the experience was very good because the receptionist Michelle was extremely careful, performing, kind and gave us various options for local tours. The hotel team is excellent and certainly suggestive to other people and I don't want to stay elsewhere when I go back to the Recife.

I arrived late at the hotel for check in, I made the procedure and I went up completely exhausted of the trip, I went to bath and had no towels available in the room, I called at the reception and told me I had to go withdraw (??) OK. I went down, picked up the towels I asked a coat gave me a bed copper that wasn't heating anything and had no other kind of cover. The room is large but with a screaming smell and no view to any place, since my window was in front of a residential, the bathroom was vacuum water from the box and the discharge was not working, when cleaning the room sometimes did not repair the room Face or floor towel, pq NOT HAVE been available, next to the hotel has a hamburger that leaves the place impregnated with fat smell all the time, coffee is well basic and repeated and to close with gold key missed energy for two days at the hotel with no return forecast, I was in the city at work I had to move to my base in the middle of the pq rain I could not advance my things from the hotel, I informed that I needed support because of the work to deliver and simply not to They exchanged me from hotel, arguing that they had no vacancies, the pool was in maintenance throughout the period I was there and there was only one lift working that at the coffee time I often went down from PQ stairs beyond the delay, was getting stuck. The chaos people dropped down with huge bags on the emergency staircase to get out of that place.As my own was already paid by the company, I had no choice and I had to stay 14 days in that mouse they call the hotel. My stay extended for 44 days but I went to another hotel that gave me the minimum comfort. The only thing that ”saves” is the service of the staff, all have always been very educated, at the reception, at the coffee and during cleaning, but it's all sad.

Worst experience of my life, after 61 years of traveling around the world this is by far the worst place I ever stayed. I booked via Booking a week and after one day I had to go look for another hotel. It was flooding water in the room from windows and walls, the structure is rotten as you can see from the pictures. Staff was arrogant and liar, totally lack of customer orientation and intimacy. Lack of empathy, they were only able to propose a downgrade to a much inferior room (we booked the most expensive suite) or proposing a refund if we would leave the hotel. This is what we did and then they started refusing to refund, I had to call booking and I am still waiting to get my money back after more then a week. This hotel should be shutdown by authorities as it does not meet minimum safety requirements, the water in the room could cause electric hazard. The building needs a full renovation, it is not in a condition to operate! Staff was totally unhelpful, a terrible experience, I had to call the police to protect my rights, a real nightmare!! Don't go to this hotel !!!!

It's not only bad, it's depressing, bad, broken bed, window falling, TV cable crossing the floor of the room, electric shower, only one shot worked in the room .... and much more. Breakfast very bad, not closed door, horrible quality synthetic fabric bed, tergal type, unreal room floor .Finally ... There is absolutely no positive point.

Bem localizado em frente a praia de boa viagem, café da manhã bem variado, só não gostei da demora no chegada pra fazer o check in nosso quarto não estava pronto ainda , mais de resto foi bem agradável